Remote Comcast Network Operations Center Jobs (NOW HIRING)

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We have an exciting opportunity for an Enterprise Network Design Engineer to join Ferguson's Enterprise Network Engineering team. This role supports and enhances a large-scale network environment spanning approximately 1,400 locations across North America. We're seeking a technically strong engineer with hands-on experience in Cisco, SD-WAN, and Meraki technologies who can troubleshoot complex issues, contribute to network design initiatives, and help deliver reliable, secure, and scalable network solutions across the enterprise.

Location: This role is approved to be fully remote and can be based anywhere in the United States.

• Collaboratively design/manage all WAN/LAN, WLAN, VPN, and Network Infrastructure.
• Work in tandem with other engineers and architects, the Network Operations Center (NOC), Security Operations Center (SOC), incident responders (when anomalous activity occurs), technology infrastructure and development team members.
• Good troubleshooting of all network infrastructure
• Proactively research, analyze and recommend new technologies to meet changing business needs.
• Improve the infrastructure's uptime, performance and reliability.
• Establishing and implementing standards and policies for all network infrastructure.
• Accountable for optimizing network performance for scalability, reliability and usability.
• Optimally work as part of a team to meet team goals and objectives.
• Develop and maintain documentation related to design/changes in network infrastructure.
• Configures, troubleshoots and scales load balancing platforms, with a focus on F5-based/specific environments
• Design network configuration settings for internal and external systems, including modification of DHCP, VPN, SD-WAN and VLANs.
• Modifying both core and edge routers and switch configurations as needed.
• Supporting team on escalated major incidents technical infrastructure issues and follow through to satisfactory resolution.
• Coordinating installation, repair or maintenance of network hardware equipment.
• Partnering with IT Service Delivery, NOC and Operations Managers to maintain hardware and software inventory to ensure compliance and asset management.
• Accurately documenting all new system implementations and modifications to existing systems (moves, adds, changes).
• Ownership in Disaster Recovery planning, development and implementation for network infrastructure.
• Ensuring compliance with IT Security and Governance processes, such as Change control, SOX and PCI.
• Identify and implement technical and service improvements.
• Ensuring technology documents/certificates such as product registrations, licensing, activations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
• Ensuring networks and associated software applications are operational; ensure hardware and software is patched and/or updated; ensure all data circuits are operational in accordance with vendor specifications.
• Maintaining knowledge on network technologies and evaluating new technologies to gain business efficiency.
• Performing other duties or functions as requested by management.

• 3+ years of experience or more of Data Center, SDWAN, Cloud, Wireless, Load-Balancer, Routing, Firewall, Monitoring technologies
• Highly technical and analytical expertise, with a proven deep background (preferred 5+ years' IT experience) in technology design, implementation, and delivery.
• Associate's degree in computer science, information assurance, MIS, or related field, or equivalent experience.
• Experience supporting large-scale enterprise network environments.
• Experience contributing to network design, implementation, and optimization initiatives.
• Hands-on experience with Cisco routing and switching, Meraki, SD-WAN, VPN, and wireless technologies.
• Ability to independently troubleshoot and resolve complex network issues.
• Experience documenting network designs, configurations, and operational procedures.
• Experience in network engineering, including large scale design, datacenter (hosted and cloud), and local LAN technologies.
• Must be self-motivated, proactive, creative, and efficient in identifying issues, understanding, and proposing solutions.
• Solid understanding of network protocols.
• Experienced with Cisco and Palo Alto firewalls.
• Track record of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively.
• Excellent written, oral, instructional, presentation, and interpersonal skills.
• Advanced knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Improves and/or adapts work methods based on past firsthand experiences, without the benefit of defined procedures, and identifies solutions to problems through interpretive skills and analyses.
• Knowledge of applicable wireless security and privacy practices and compliance with SOX and PCI.
• Technical Certifications are preferred; CCIE (Cisco Certified Internetwork Expert), CCNP (Cisco Certified Network Professional), or CISSP (Certified Information Systems Security Professional) are desirable.

• Excellent ability to organize, prioritize, and document work with minimal direction from Manager and deliver within critical dates.
• Lead, mentor and empower individuals and team members.
• Ability to travel up to 5% as needed.
• Establishes operational plans and implements strategic goals. Develops and implements new processes and procedures. Requires independent completion of work where judgment and discretion are required.
• Solves complex problems without defined procedures. Solutions to problems require innovation and ability to assess multi-functional impacts. Is a recognized problem solver.
• Communicates and influences within and outside of function. Typically, responsible for communicating externally (e.g., customers, vendors, etc.).
• Highly proficient communication skills and ability to effectively present to senior and executive leadership.
• Develops high level project plans including tasks (in and outside of the immediate team) and dates.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information