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Remote Collections Jobs in Durham, NC (NOW HIRING)

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Project Reconciliation Analyst - Clinical Research

Raleigh, NC · Remote

$60K - $72K/yr

NOW HIRING! Project Reconciliation Analyst Direct Hire | Remote | $60,000 - $72,000 Are you a ... Partner with cash application and collections teams to resolve payment issues. * Assist with ...

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Remote Collections information

See Durham, NC salary details

$12

$20

$29

How much do remote collections jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote collections in Durham, NC is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.22 per hour, depending on experience, location, and employer.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in Durham, NC?

The most popular types of Collections jobs in Durham, NC are:

What are popular job titles related to Remote Collections jobs in Durham, NC?

For Remote Collections jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Remote Collections jobs in Durham, NC look for?

The top searched job categories for Remote Collections jobs in Durham, NC are:

What cities near Durham, NC are hiring for Remote Collections jobs?

Cities near Durham, NC with the most Remote Collections job openings:

Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,142 per year, or $20.7 per hour.

Recovery Specialist - Remote in RDU area.

Bull City Financial Solutions, Inc.

Raleigh, NC • On-site, Remote

$17.50 - $18.50/hr

Full-time

Re-posted 4 days ago

Job description

About the Recovery Specialist Position
We're seeking a driven and reliable Recovery Specialist to join our team of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reaching out to consumers through phone calls and by mail to resolve missed or outstanding payments. Primary Clients include Healthcare, Public and Private Utilities, Credit Unions, and Government.
To succeed as a Recovery Specialist, you'll need to be an excellent communicator with the ability to build rapport with clients, working to ensure payments are made in a timely manner. You'll achieve this by possessing a professional demeanor and having solid knowledge of debt laws.
Collection Specialist Responsibilities
  • Oversee assigned accounts on a regular basis, monitoring for unresolved debts
  • Investigate assigned accounts to determine if there's a long-term issue
  • Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed
  • Develop repayment plans that quickly and efficiently resolve outstanding debt
  • Respond to inquiries in a timely and professional manner, resolving any billing or collection issues
  • Process payments and, if applicable, refunds
  • Regularly update account status records for assigned accounts
  • Review [daily/monthly] reports on collection progress
Collection Specialist Requirements
  • [1+] years experience as a Collection Specialist or similar role
  • High school diploma or GED required
  • Degree preferred
  • Excellent knowledge of collection and billing procedures
  • Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA and FCRA
  • Proficient with Microsoft Office suite
  • Must be able to work under pressure and be comfortable with contacting patients/consumers about potentially sensitive issues
  • Excellent written and verbal communication skills with a knack for negotiating
  • Superb problem-solving and critical thinking skills
  • Strong organizational and multitasking skills

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