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Remote Collections Jobs in Burlington, NC (NOW HIRING)

All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Burlington, NC

Remote Collections information

See Burlington, NC salary details

$10

$17

$25

How much do remote collections jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote collections in Burlington, NC is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.05 per hour, depending on experience, location, and employer.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in Burlington, NC?

The most popular types of Collections jobs in Burlington, NC are:

What cities near Burlington, NC are hiring for Remote Collections jobs?

Cities near Burlington, NC with the most Remote Collections job openings:

Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Burlington, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 2% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,269 per year, or $17.9 per hour.

Fully Remote Client Service Representative

Globe Life American Income Division

Greensboro, NC • On-site, Remote

$15.50 - $21/hr

Full-time

Medical, Life

Posted 16 days ago

Job description

Remote Client Service Representative
Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Flexible Remote Career with AO
100% Remote | Flexible Schedule | Training Provided
Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful impact?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. This opportunity is ideal for individuals who enjoy helping others, building strong relationships, and developing valuable communication and leadership skills while working remotely.
Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, professional development, and performance-based advancement.
What You'll Do
As a Remote Client Service Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.
Client Responsibilities
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products and services clearly and professionally
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer service and follow-up communication
  • Build strong, long-term client relationships
  • Maintain accurate client records and documentation
Professional Development
  • Participate in structured virtual training and coaching
  • Develop communication, customer service, and leadership skills
  • Learn industry products, systems, and best practices
  • Collaborate with a supportive remote team
  • Continue growing through ongoing mentorship and leadership development
What We Offer
100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling after training
  • No commuting
  • Modern virtual work environment
Professional Growth
  • Comprehensive onboarding and training
  • Leadership mentoring
  • Weekly coaching and professional development
  • Performance-based career advancement
  • Promotion from within
Weekly Pay & Performance Incentives
  • Weekly performance-based compensation
  • Performance bonuses
  • Leadership incentives
  • Recognition programs
Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Residual income opportunities
  • Union-supported work environment
  • Leadership conferences and professional development events
  • Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Strong organizational and time-management skills
  • Ability to work independently in a remote environment
  • Professionalism and integrity
  • Commitment to delivering outstanding client service
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Client Relations
  • Sales
  • Healthcare
  • Retail
  • Hospitality
  • Education
  • Administrative Support
  • Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.
Why Join AO?
At AO, you'll have the opportunity to build a career that supports your personal and professional goals while benefiting from a collaborative team environment.
Our culture is centered on:
  • Flexibility and work-life balance
  • Professional mentorship
  • Leadership development
  • Continuous learning
  • Performance-based advancement
  • Helping working families protect their financial future

Your success is supported through training, coaching, and opportunities to grow into leadership roles based on your performance and commitment.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're looking for a flexible remote career where you can grow professionally, help others, and build long-term success, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.
Work From Home. Grow Professionally. Build Your Future. 🚀

Apply