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Remote Collections Jobs in Florida (NOW HIRING)

ADT

Remote Collections Specialist

Jacksonville, FL · On-site +1

$20/hr

... collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount * Customer Service experience in a remote setting * Multi-Computer-screen ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... We are seeking an experienced and results-oriented Collections Operations Manager to lead and ...

MCI Careers

Call Center Collections Director

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... We are seeking an experienced and results-oriented Collections Operations Manager to lead and ...

MCI Careers

Call Center Collections Director

Tampa, FL · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... We are seeking an experienced and results-oriented Collections Operations Manager to lead and ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... As a key operational leader, you will oversee collections supervisors and agents, monitor ...

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Remote Collections information

See Florida salary details

$9

$16

$22

How much do remote collections jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote collections in Florida is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What are the most commonly searched types of Collections jobs in Florida? The most popular types of Collections jobs in Florida are:
What are popular job titles related to Remote Collections jobs in Florida? For Remote Collections jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Collections jobs in Florida look for? The top searched job categories for Remote Collections jobs in Florida are:
What cities in Florida are hiring for Remote Collections jobs? Cities in Florida with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Florida as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,364 per year, or $16 per hour.
Remote Collections Specialist

Remote Collections Specialist

ADT

Jacksonville, FL • On-site, Remote

$20/hr

Full-time

Medical, Life, Retirement, PTO

Posted 19 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

37th of 108 rated security

Job description


Position Summary:
ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.
Duties and Responsibilities:
  • Resolve inbound and outbound calls by using multiple applications and screens.
  • Respond to general billing inquiries to review and resolve account issues.
  • Ability to negotiate and obtain payments today or postdate within 7 days.
  • Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role.
  • Ability to clearly explain billing charges and answer any questions related to billing.
  • Ask probing questions to overcome objections by utilizing negotiation skills.
  • Meet minimal standards/goals monthly.
  • Meet all compliance and QA standards.
  • Flexibility with special projects which may require overtime.
  • Maintain appropriate attendance and adherence goals.
  • High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
  • 5G Home Internet and Fixed wireless internet are NOT accepted providers.
  • Internet speeds of at least 50 mbps to download and 25 mbps to upload.

Education/Certification:
  • High school diploma or equivalent.

Experience:
  • Minimum of one (1) year in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
  • Customer Service experience in a remote setting
  • Multi-Computer-screen navigation, multiple applications, strong negotiation skills

Skills:
  • Basic typing, math, and problem-solving skills
  • Strong communication and verbal skills
  • Ability to multitask with multiple computer programs.
  • PC experience and/or ability to learn basic functions.

Training:
  • This role is onsite training in our Jacksonville, Florida, location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30 miles from the Jacksonville, Florida, site location for on-site training before transitioning to remote.
  • Training time: Monday - Friday, 8:30 am - 5:30 pm

Schedule:
  • Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
  • This role offers a shift schedule ranging from 10:00 am to 12:30 pm EST start time Monday - Friday.

Pay and Benefits Disclosure:
The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached).
We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, well-being benefits, and paid time off, among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Anticipated application end date will be 7.17.26. This role is scheduled to start 8.17.26.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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