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Remote Collection Jobs in Wausau, WI (NOW HIRING)

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Remote Collection information

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$13

$23

$32

How much do remote collection jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote collection in Wausau, WI is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What is a remote collection?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the remote collection position?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a remote collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.

What are popular job titles related to Remote Collection jobs in Wausau, WI? For Remote Collection jobs in Wausau, WI, the most frequently searched job titles are:
What job categories do people searching Remote Collection jobs in Wausau, WI look for? The top searched job categories for Remote Collection jobs in Wausau, WI are:
What cities near Wausau, WI are hiring for Remote Collection jobs? Cities near Wausau, WI with the most Remote Collection job openings:
Remote Collection jobs near you
Infographic showing various Remote Collection job openings in Wausau, WI as of July 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,854 per year, or $23 per hour.

Collections Specialist - Bilingual

Foundation Finance Company, LLC

Rothschild, WI • On-site, Remote

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Account Servicing Specialist I Bilingual Description & Duties:

The Account Servicing Specialist I is responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This role handles more complex account questions directed from the customer service team and other representatives. 


Pay Range
USD $21.00 - USD $23.00 /Hr.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
  • Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
  •  Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
  • Provide relief options to customers encountering hardships in accordance with company policies and practices.
  • Proficiently relay information to customers relating to interest, statements, and other account questions.
  • Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
  • Complete in-office and administrative tasks as needed.
  • Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
  • Document notes properly in all required areas per company processes and procedures.
  • Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
Minimum Qualifications:

  • High school diploma

  • Minimum 1-year relevant applicable experience preferably in customer service or collections.

  • Strong computer skills including Word, Excel, Internet, email.
  • Professional phone presence and excellent verbal and written communication skills.
  • Strong persuasion and negotiation skills.
  • Able to handle stressful conversations with tact and diplomacy to yield the desired results.
  • Strong typing skills.
  • Strong attention to detail.
  • Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.
About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:


· Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
· 401(k) with company match enrollment on day-one.
· Paid, Sick and Volunteer Time Off
· Paid Parental Leave Options
· Employer Paid Life and Disability
· Wellbeing on Demand Program
· Flexible Work Environment with a casual dress code


*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.


Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

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