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Remote Collection Jobs in Illinois (NOW HIRING)

Sarahbush

$18.68 - $28.95/hr

M-F 40 hours/week, Fully Remote work Required: High School Diploma Pay: Based on experience ... financial liability/payment collection., Checks medical necessity for ordered tests and ...

Sarah Bush Lincoln

Preregistration Specialist

Mattoon, IL · On-site +1

$18.68 - $28.95/hr

M-F 40 hours/week, Fully Remote work Required: High School Diploma Pay: Based on experience ... financial liability/payment collection., Checks medical necessity for ordered tests and ...

Shawnee Health Service

Billing Specialist

Carterville, IL · Remote

$16 - $18/hr

This position is fully remote. Directly to the Revenue Cycle Director . Responsibilities \t * Answers incoming calls to the department \t * Performs follow up for collection of insurance for Medicare ...

Wood Plc

GIS Analyst - FEMA

Chicago, IL · Remote

Customize GIS workflow and software programs for data collection, engineering, and environmental applications #LI-Remote Skills / Qualifications Required: * 2 - 5 years of GIS project experience * BA ...

Travel by Tilly

Remote Customer Service

Franklin Park, IL · Remote

$16 - $21.75/hr

Remote Customer Service Rep Were looking for a creative and detail-oriented remote customer service rep to join our growing travel team. This fully remote position is ideal for someone who loves ...

Conifer

Design Researcher - Contractor

Chicago, IL · On-site +1

... collection, rigorous analysis and synthesis, identifying patterns, developing key insights ... Execute research programs drawing from established methodologies for ethnography, remote research ...

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How much do remote collection jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote collection in Illinois is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What is a Remote Collection job?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Collection position, and why are they important?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a Remote Collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.

What are the most commonly searched types of Collection jobs in Illinois? The most popular types of Collection jobs in Illinois are:
What are popular job titles related to Remote Collection jobs in Illinois? For Remote Collection jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Collection jobs in Illinois look for? The top searched job categories for Remote Collection jobs in Illinois are:
What cities in Illinois are hiring for Remote Collection jobs? Cities in Illinois with the most Remote Collection job openings:
Remote Collection jobs near you
Infographic showing various Remote Collection job openings in Illinois as of June 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,263 per year, or $20.8 per hour.
Customer Support Specialist - Pet Insurance - Remote Position

Customer Support Specialist - Pet Insurance - Remote Position

Prudent Pet

Downers Grove, IL • On-site, Remote

$45K/yr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Prudent Pet - Customer Support Specialist - Pet Insurance Professional - Remote Position
About Our Company and Team
At Prudent Pet Insurance Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to keep them safe.
Knowing your options when it comes to pet insurance policies means you can protect your pet, your finances, and your overall pet care experience. That's why we offer policies that are easy to understand, easy to buy and easy to use. And what makes us truly unique is an outstanding, caring, and diverse team that allows us to provide the best of everything to our policy holders.
We provide nationwide, customer centric service and are constantly looking to grow our team with those that are as passionate about pets as we are. We are searching for those with stellar personalities, unique perspectives, and those who understand the value of teamwork - all with the focus of pet health at top of mind.
We do what we love, and we love what we do! Join the #PrudentPetFam and help our policy holders keep their promise to their pets.
Why Prudent Pet?
If you are looking for a fast, fun, dynamic company that thrives on team involvement, pet passion, and fostering creativity, you have found your dream job. What do we offer in return? Plenty, but check out some highlights below:
  • Base Salary plus monthly bonus opportunities
  • Generous benefits package including medical, dental and vision
  • An immediate PTO bank to use as well as flexible schedules
  • Employee discount on your pet insurance
  • Opportunities for sharing your knowledge and experience across the entire organization
  • A seat in a small, fast-growing company with opportunities for growth, leveraging your creativity, and promotions from within.
  • Being a part of an inspiring, brilliant, entertaining, highly efficient and productive culture that you can find nowhere else

This is a career to get excited about!
About the Role - Customer Support Specialist - Fully Remote Position
We are looking for an experienced customer service insurance professional who is looking to grow in their career while still helping people take care of their furry family members. The Customer Support Specialist will join our Customer Service team, work closely with our Sales and Claims teams, and should have a strong background in pet health, certified vet tech experience preferred. Pet insurance experience is a plus but not required. It is essential the candidate possesses prior experience navigating difficult customer conversations toward positive resolutions. The right candidate has at least 5 years of customer service experience, 2 years of insurance experience, general knowledge of pet health, is an expert at communicating, extremely organized, desire to take on additional projects as needed and has strong analytical and problem-solving skills.
It is a core part of Prudent Pet's mission to be a customer centric organization. This means we strive for a positive customer experience at every stage of the customer journey. This Customer Support Specialist role is crucial to this mission and requires a unique drive and desire to make certain every interaction, both internal and external, is handled professionally, positively, and results in the best possible outcome.
This role works Monday through Friday during regular business hours, rotating schedule between 8am-4pm, 9am-5pm, and 10am-6pm. We are hiring immediately, and this Customer Service position is fully remote.
Core Responsibilities
  • Works together with the Customer Service team to provide exceptional customer centric service to both the insured and other external parties to ensure a positive experience is the result.
  • Handle inbound calls, texts, tickets, and chats from existing policy holders, potential clients, and other external parties.
  • Respond to initial complaints from policy holders and customers relating to our product and service, providing feedback to management regarding customer issues.
  • Resolve customer issues ethically, professionally, and perform diligent follow up to ensure resolution is complete.
  • Analyze and investigate complicated insurance claims with respect to policy limits and terms to understand what should be appropriately communicated to the insured.
  • Works together with the Customer Service team to support other related business initiatives of the ownership group.
  • Assist with failed payment collection and other business initiatives.
  • Identify customers' needs to achieve satisfaction and/or improve processes.
  • Be a vital resource to both our claims and sales teams to streamline workflows for best costumer outcome.
  • Ask customers for reviews and referrals.
  • Performs all other duties as assigned.

Principal Working Relationships
  • Reports directly to AVP of Operations
  • Daily involvement with key home office employees including senior leadership
  • Works as a significant part of a thriving Downers Grove office Customer Service Support Team
  • Frequent interaction supporting both the Claims and Sales Teams

Qualifications
  • 2 years P&C insurance experience preferred (pet insurance experience a plus)
  • 5 years of customer service experience including successfully handling delicate and sensitive issues required
  • 1 or more years Vet Tech or Pet Health experience preferred
  • Technically savvy and able to trouble shoot technical issues
  • Excellent communicator, willing and able to patiently answer any insurance policy question, navigate complicated insurance claims explanations, and empathize with customers as needed.
  • Self-motivated with a strong ability to focus in dynamic or distracting environments
  • Expert in managing multiple platforms simultaneously both in the office and while working remotely.
  • Possess a can-do, take-charge, energetic, and positive attitude, even in challenging situations.
  • It is critical that this person be flexible and can mold and adapt their processes as we continue to determine efficiencies.
  • Flexibility on hours/weekends is preferred, must be able to work both in the office and remote.

Compensation - $45,000 Annual Salary
Core Competencies
Based upon the responsibilities outlined, candidates should possess the following core competencies:
  • Achievement Orientation-the capacity to be energized and excited by challenging goals and a concern for surpassing a standard of excellence.
  • Disciplined Action-acting proactively, which includes going beyond what is required for the job. It includes a willingness to act decisively and boldly to drive the business forward and attain exemplary levels of production.
  • Relationship Development-demonstrate an ability to develop and maintain relationships with policy holders immediately.
  • Collaborating With Others-the ability to create and sustain positive working relationships with others. It includes taking the initiative to establish relationships and strengthen them even when working remotely. In addition, it suggests a personal commitment to establishing an optimal working environment.
  • Professionalism- the ability to conduct business in a consistently professional manner. Being able to demonstrate integrity, honesty, and enthusiasm at all times.
  • Time Management- the ability to carry out customer service tasks with a positive attitude to achieve or exceed standards and goals set by the company.
  • Respect for Diversity- Supports a culture of diversity by fully utilizing the potential of all employees regardless of background or ethnicity. Will treat all employees, customers, and vendors with dignity and respect.

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