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Remote Client Systems Analyst Jobs in Texas (NOW HIRING)

Remote within Texas only Why Us. The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...

Senior Systems Analyst

Westlake, TX · On-site +1

$55 - $60/hr

... Systems Analyst within Corporate Services Technology supporting Legal Strategy & Shared Services ... Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 ...

Remote within Texas only Why Us? The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...

Remote within Texas only Why Us? The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...

Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client ... The Business Systems Analyst works with the assigned Technical Product Manager and business units ...

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Remote Client Systems Analyst information

What is the difference between Remote Client Systems Analyst vs Remote Network Support Specialist?

AspectRemote Client Systems AnalystRemote Network Support Specialist
Required CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft Certified
Work EnvironmentClient-side systems, hardware/software troubleshootingNetwork infrastructure, server and connectivity support
Employer & Industry UsageIT consulting, corporate IT departments, tech supportTelecom, data centers, enterprise network providers
Common Search & ComparisonFocuses on client-side systems and applicationsFocuses on network infrastructure and connectivity issues

The Remote Client Systems Analyst primarily handles client-side hardware, software, and system troubleshooting, often working directly with end-users. In contrast, the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure and connectivity. Both roles require relevant certifications and are common in IT support and consulting industries, but they differ in their core responsibilities and technical focus areas.

What job categories do people searching Remote Client Systems Analyst jobs in Texas look for? The top searched job categories for Remote Client Systems Analyst jobs in Texas are:
Infographic showing various Remote Client Systems Analyst job openings in Texas as of July 2026, with employment types broken down into 1% Internship, 86% Full Time, 7% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.
Business Systems Analyst (Contact Center domain exp) - Remote

Business Systems Analyst (Contact Center domain exp) - Remote

NAVA Software Solutions

Houston, TX • On-site, Remote

Full-time

Posted 15 days ago


Job description

NAVA Software solutions is looking for a Business Systems Analyst (Contact Center domain exp)
Details:
Business Systems Analyst (Contact Center domain exp)
Location: Remote
Duration: 6 -12 months
Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc...
The Business Systems Analyst is the bridge between business needs and technological solutions. They will gather and analyze requirements, design systems, improve processes, and ensure that technology aligns with business goals. They play a vital role in enhancing efficiency, facilitating communication between stakeholders and IT teams, and supporting end-users through training and troubleshooting. A combination of analytical, communication, and technical skills is key to success in this role.
The Communications BSA will be directly involved in the day-to-day of maturing our Communications adoption, workflows, and tooling for the entire customer lifecycle. You will work within the communications program and directly support vertically aligned peer delivery teams to ensure cross-functional technology outcomes related to the communications work streams. You will have direct influence on the quality of the inputs and outputs of the deliverables produced by the communications program - and be an active participant in delivering value to the business. You will work directly with the Product, Project and Delivery Managers to support Five 9 and Amazon Connect IVR and ACD Work Streams.
Essential Job Functions
Requirements Gathering: Collaborate with business stakeholders to understand their goals, processes, and requirements. Document and analyze these requirements to form a solid understanding of the business needs.
System Design and Planning: Develop detailed system specifications and design solutions that align with business objectives. Work closely with developers and IT to ensure the proposed solutions meet business requirements.
Process Improvement: Identify opportunities for process improvement within existing systems and processes. Propose and implement changes to enhance efficiency, productivity, and overall business performance.
Data Analysis: Analyze historical contact center data to extract insights and support decision-making processes within the Communications program. Ensure data accuracy, integrity, and reliability.
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and applications meet specified requirements. Identify and address any issues or defects during the testing phase.
Documentation: Create comprehensive documentation, including user manuals, user experience / process flows, utterances, system documentation, and training materials. Keep documentation up-to-date as systems evolve.
Stakeholder Communication: Facilitate communication between business stakeholders and IT Operations, and Engineering teams. Ensure that all parties have a clear understanding of project requirements and progress.
Training and Support: Provide training and support to end-users on new systems and processes. Address any user issues or concerns and collaborate with the support team to resolve technical issues.
Other duties as assigned by manager Qualifications:
Education: Bachelor's degree in business, information technology, or a related field.
Analytical Skills: Strong analytical and problem-solving skills to understand complex business processes and recommend effective solutions.
Communication Skills: Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
Technical Proficiency: Familiarity with various software and systems, as well as an understanding of programming languages, databases, and system architecture.
Contact Center: Direct experience administering and optimizing modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc...
Project Management: Ability to manage multiple tasks and projects simultaneously. Knowledge of project
Adaptability: The ability to adapt to changes in technology and business requirements, staying updated on industry trends and best practices.

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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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