Business Systems Analyst (Contact Center domain exp) Location: Remote Duration: 6 -12 months Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc... The Business Systems ...
Business Systems Analyst (Contact Center domain exp) Location: Remote Duration: 6 -12 months Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc... The Business Systems ...
EHR System Analyst - Professional Billing
Houston, TX · On-site +1
The EHR Systems Analyst at UT MD Anderson develops and maintains deep expertise in Epic ... Yes #LI-Remote
EHR System Analyst - Professional Billing
Houston, TX · On-site +1
The EHR Systems Analyst at UT MD Anderson develops and maintains deep expertise in Epic ... Yes #LI-Remote
EHR System Analyst - Professional Billing
Houston, TX · On-site +1
$88K/mo
The EHR Systems Analyst at UT MD Anderson develops and maintains deep expertise in Epic ... Yes #LI-Remote
EHR System Analyst - Professional Billing
Houston, TX · On-site +1
$88K/mo
The EHR Systems Analyst at UT MD Anderson develops and maintains deep expertise in Epic ... Yes #LI-Remote
EHR System Analyst - Professional Billing
Houston, TX · On-site +1
The EHR Systems Analyst at UT MD Anderson develops and maintains deep expertise in Epic ... Minimum $88,000 - Midpoint $110,000 - Maximum $132,000 Work Location: 100% Remote within Texas Why ...
EHR System Analyst - Professional Billing
Houston, TX · On-site +1
The EHR Systems Analyst at UT MD Anderson develops and maintains deep expertise in Epic ... Minimum $88,000 - Midpoint $110,000 - Maximum $132,000 Work Location: 100% Remote within Texas Why ...
WSS Engineer / Epic Client System Administrator (ECSA) - Remote
Plano, TX · Remote
$95K - $133K/yr
About the Role We are seeking an experienced WSS Engineer / Epic Client Systems Administrator (ECSA ... The starting pay range for this remote role is $95,918.00-$133,219.00. This range reflects the ...
WSS Engineer / Epic Client System Administrator (ECSA) - Remote
Plano, TX · Remote
$95K - $133K/yr
About the Role We are seeking an experienced WSS Engineer / Epic Client Systems Administrator (ECSA ... The starting pay range for this remote role is $95,918.00-$133,219.00. This range reflects the ...
GMS Systems Analyst
Taylor, TX · On-site +1
GMS Systems Analyst Location ... If candidate is local, hybrid/on-site twice a week minimum Can be remote if needed. Contract for 12 ...
Quick apply
GMS Systems Analyst
Taylor, TX · On-site +1
GMS Systems Analyst Location ... If candidate is local, hybrid/on-site twice a week minimum Can be remote if needed. Contract for 12 ...
EHR System Analyst - HB Coding
Houston, TX · On-site +1
Remote within Texas only Why Us. The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...
EHR System Analyst - HB Coding
Houston, TX · On-site +1
Remote within Texas only Why Us. The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...
Senior Systems Analyst
Westlake, TX · On-site +1
$55 - $60/hr
... Systems Analyst within Corporate Services Technology supporting Legal Strategy & Shared Services ... Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 ...
Quick apply
Senior Systems Analyst
Westlake, TX · On-site +1
$55 - $60/hr
... Systems Analyst within Corporate Services Technology supporting Legal Strategy & Shared Services ... Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 ...
Data Warehouse Systems Analyst
Richardson, TX · On-site +1
Remote work arrangements are subject to regular review and re-approval and may be canceled at any time. The Data Warehouse Systems Analyst must be located within the DFW Area. What We Can Offer UT ...
Data Warehouse Systems Analyst
Richardson, TX · On-site +1
Remote work arrangements are subject to regular review and re-approval and may be canceled at any time. The Data Warehouse Systems Analyst must be located within the DFW Area. What We Can Offer UT ...
EHR System Analyst - HB Coding
Houston, TX · On-site +1
$88K/mo
Remote within Texas only Why Us? The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...
EHR System Analyst - HB Coding
Houston, TX · On-site +1
$88K/mo
Remote within Texas only Why Us? The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...
EHR System Analyst - HB Coding
Houston, TX · On-site +1
Remote within Texas only Why Us? The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...
EHR System Analyst - HB Coding
Houston, TX · On-site +1
Remote within Texas only Why Us? The EHR Systems Analyst role offers the opportunity to directly support innovative healthcare technology initiatives that improve patient outcomes and operational ...
Systems Analyst 3
Austin, TX · On-site +1
Systems Analyst 3 Location ... LBJ State Office Building, 111 E. 17th Street, Austin, Texas 78711 Remote work SCOPE OF SERVICES.
Systems Analyst 3
Austin, TX · On-site +1
Systems Analyst 3 Location ... LBJ State Office Building, 111 E. 17th Street, Austin, Texas 78711 Remote work SCOPE OF SERVICES.
Business Systems Analyst
Dallas, TX · On-site +1
Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client ... The Business Systems Analyst works with the assigned Technical Product Manager and business units ...
Business Systems Analyst
Dallas, TX · On-site +1
Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client ... The Business Systems Analyst works with the assigned Technical Product Manager and business units ...
Remote Client Support Agent - San Antonio, TX
San Antonio, TX · On-site +1
$17 - $22.50/hr
Join OneTouch Direct as a Remote Client Support Agent , where you will play a key role in ... Strong analytical and problem-solving abilities. * Must be available to work flexible hours ...
Remote Client Support Agent - San Antonio, TX
San Antonio, TX · On-site +1
$17 - $22.50/hr
Join OneTouch Direct as a Remote Client Support Agent , where you will play a key role in ... Strong analytical and problem-solving abilities. * Must be available to work flexible hours ...
Remote Client Support Agent - San Antonio, TX
San Antonio, TX · Remote
$17 - $22.50/hr
Join OneTouch Direct as a Remote Client Support Agent , where you will play a key role in ... Strong analytical and problem-solving abilities. * Must be available to work flexible hours ...
Remote Client Support Agent - San Antonio, TX
San Antonio, TX · Remote
$17 - $22.50/hr
Join OneTouch Direct as a Remote Client Support Agent , where you will play a key role in ... Strong analytical and problem-solving abilities. * Must be available to work flexible hours ...
Systems Analyst 3 (529601699R)
Austin, TX · On-site +1
Remote - United States I. DESCRIPTION OF SERVICES Understands business objectives and problems ... computer system: Confers with personnel of organizational units involved to analyze current ...
Systems Analyst 3 (529601699R)
Austin, TX · On-site +1
Remote - United States I. DESCRIPTION OF SERVICES Understands business objectives and problems ... computer system: Confers with personnel of organizational units involved to analyze current ...
Remote - United States I. DESCRIPTION OF SERVICES Understands business objectives and problems ... computer system: Confers with personnel of organizational units involved to analyze current ...
Remote - United States I. DESCRIPTION OF SERVICES Understands business objectives and problems ... computer system: Confers with personnel of organizational units involved to analyze current ...
Remote - United States I. DESCRIPTION OF SERVICES Understands business objectives and problems ... computer system: Confers with personnel of organizational units involved to analyze current ...
Remote - United States I. DESCRIPTION OF SERVICES Understands business objectives and problems ... computer system: Confers with personnel of organizational units involved to analyze current ...
Systems Analyst 3 (304FM202736)
Austin, TX · On-site +1
Remote - United States I. DESCRIPTION OF SERVICES SCOPE OF SERVICES. Services Overview. The ... systems (USAS, TINS, etc.). • Providing structured cross-training to support junior analyst ...
Systems Analyst 3 (304FM202736)
Austin, TX · On-site +1
Remote - United States I. DESCRIPTION OF SERVICES SCOPE OF SERVICES. Services Overview. The ... systems (USAS, TINS, etc.). • Providing structured cross-training to support junior analyst ...
Loan Servicing Data Transfer Analyst - Dallas, TX
Dallas, TX · On-site +1
$37K - $50K/yr
... client's systems * Perform data mapping, transformation, and validation to ensure 100% accuracy and ... Remote/Hybrid * Salary: Commensurate with experience Apply Now Copyright 2026 Agility 360. All ...
Loan Servicing Data Transfer Analyst - Dallas, TX
Dallas, TX · On-site +1
$37K - $50K/yr
... client's systems * Perform data mapping, transformation, and validation to ensure 100% accuracy and ... Remote/Hybrid * Salary: Commensurate with experience Apply Now Copyright 2026 Agility 360. All ...
Remote Client Systems Analyst information
What is the difference between Remote Client Systems Analyst vs Remote Network Support Specialist?
| Aspect | Remote Client Systems Analyst | Remote Network Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA Network+, Cisco CCNA, Microsoft Certified |
| Work Environment | Client-side systems, hardware/software troubleshooting | Network infrastructure, server and connectivity support |
| Employer & Industry Usage | IT consulting, corporate IT departments, tech support | Telecom, data centers, enterprise network providers |
| Common Search & Comparison | Focuses on client-side systems and applications | Focuses on network infrastructure and connectivity issues |
The Remote Client Systems Analyst primarily handles client-side hardware, software, and system troubleshooting, often working directly with end-users. In contrast, the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure and connectivity. Both roles require relevant certifications and are common in IT support and consulting industries, but they differ in their core responsibilities and technical focus areas.

Business Systems Analyst (Contact Center domain exp) - Remote
Houston, TX • On-site, Remote
Full-time
Posted 15 days ago
Job description
Details:
Business Systems Analyst (Contact Center domain exp)
Location: Remote
Duration: 6 -12 months
Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc...
The Business Systems Analyst is the bridge between business needs and technological solutions. They will gather and analyze requirements, design systems, improve processes, and ensure that technology aligns with business goals. They play a vital role in enhancing efficiency, facilitating communication between stakeholders and IT teams, and supporting end-users through training and troubleshooting. A combination of analytical, communication, and technical skills is key to success in this role.
The Communications BSA will be directly involved in the day-to-day of maturing our Communications adoption, workflows, and tooling for the entire customer lifecycle. You will work within the communications program and directly support vertically aligned peer delivery teams to ensure cross-functional technology outcomes related to the communications work streams. You will have direct influence on the quality of the inputs and outputs of the deliverables produced by the communications program - and be an active participant in delivering value to the business. You will work directly with the Product, Project and Delivery Managers to support Five 9 and Amazon Connect IVR and ACD Work Streams.
Essential Job Functions
Requirements Gathering: Collaborate with business stakeholders to understand their goals, processes, and requirements. Document and analyze these requirements to form a solid understanding of the business needs.
System Design and Planning: Develop detailed system specifications and design solutions that align with business objectives. Work closely with developers and IT to ensure the proposed solutions meet business requirements.
Process Improvement: Identify opportunities for process improvement within existing systems and processes. Propose and implement changes to enhance efficiency, productivity, and overall business performance.
Data Analysis: Analyze historical contact center data to extract insights and support decision-making processes within the Communications program. Ensure data accuracy, integrity, and reliability.
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and applications meet specified requirements. Identify and address any issues or defects during the testing phase.
Documentation: Create comprehensive documentation, including user manuals, user experience / process flows, utterances, system documentation, and training materials. Keep documentation up-to-date as systems evolve.
Stakeholder Communication: Facilitate communication between business stakeholders and IT Operations, and Engineering teams. Ensure that all parties have a clear understanding of project requirements and progress.
Training and Support: Provide training and support to end-users on new systems and processes. Address any user issues or concerns and collaborate with the support team to resolve technical issues.
Other duties as assigned by manager Qualifications:
Education: Bachelor's degree in business, information technology, or a related field.
Analytical Skills: Strong analytical and problem-solving skills to understand complex business processes and recommend effective solutions.
Communication Skills: Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
Technical Proficiency: Familiarity with various software and systems, as well as an understanding of programming languages, databases, and system architecture.
Contact Center: Direct experience administering and optimizing modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc...
Project Management: Ability to manage multiple tasks and projects simultaneously. Knowledge of project
Adaptability: The ability to adapt to changes in technology and business requirements, staying updated on industry trends and best practices.
About NAVA Software Solutions
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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US