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Remote Cisco Ucce Engineer Jobs (NOW HIRING)

Presidio

Engineer, Managed Services Contact Center

The Role The Engineer, Managed Services Contact Center is a position that supports the Contact ... Cisco ICM/UCCE/PCCE * Cisco CVP * Cisco IPIVR * eGain EIM/WIM * VXML Gateway configuration * H323 ...

TekSynap

Transport Engineer

Arlington, VA · On-site +1

Cisco Certified Network Associate (CCNA) * Cisco Certified Network Professional (CCNP) * Clearance ... Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be ...

Victory

Senior Network Engineer (Remote)

Austin, TX · Remote

$106K - $145K/yr

Must have experience with Cisco wireless networking, security/firewall appliances, and ... Austin, TX (on-site/remote 40hrs/week) Note: Candidates must be authorized to work in the US. No ...

Cisco

E2E Business Architect (Remote)

Austin, TX · Remote

$60.25 - $78.25/hr

Meet the Team Component Central Operations (CCO) supports Cisco's Silicon and Optical supply chains ... Engineering or Supply Chain Management * Experience in developing and deploying Generative AI ...

Cisco

E2E Business Architect (Remote)

San Jose, CA · Remote

$71.25 - $92.50/hr

Meet the Team Component Central Operations (CCO) supports Cisco's Silicon and Optical supply chains ... Engineering or Supply Chain Management * Experience in developing and deploying Generative AI ...

Cisco

E2E Business Architect (Remote)

San Jose, CA · On-site +1

$71.25 - $92.50/hr

Meet the Team Component Central Operations (CCO) supports Cisco's Silicon and Optical supply chains ... Engineering or Supply Chain Management * Experience in developing and deploying Generative AI ...

Cisco

Software Engineering Technical Leader

Miami, FL · Remote

Meet the Team Cisco Identity Intelligence (CII) helps organizations defend against one of today ... Evolve the team's micro-frontend strategy, including host/remote integration, module federation or ...

Five9

Asset Architecture

OR · Remote

The candidate will be expected to work in a remote team environment via web conferences, and via ... Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based ...

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Remote Cisco Ucce Engineer information

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How much do remote cisco ucce engineer jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote cisco ucce engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Cisco UCCE Engineers, and how can they be effectively managed?

Remote Cisco UCCE Engineers often encounter challenges such as troubleshooting complex contact center issues without on-site access, coordinating with geographically dispersed teams, and ensuring secure, stable connectivity to client environments. Effective management of these challenges involves strong communication skills, proficiency with remote troubleshooting tools, and thorough documentation practices. Building a routine for regular collaboration with network and voice teams, as well as staying updated with Cisco's latest updates and best practices, can also enhance efficiency and problem resolution in a remote setting.

What are the key skills and qualifications needed to thrive as a Remote Cisco UCCE Engineer, and why are they important?

To thrive as a Remote Cisco UCCE Engineer, you need in-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, networking fundamentals, and a relevant degree or equivalent experience. Hands-on expertise with Cisco UCCE configuration, troubleshooting tools, and certifications such as CCNP or Cisco UCCE Specialist are typically expected. Strong problem-solving abilities, communication skills, and the capacity to work independently set top performers apart in this remote role. These skills are essential to ensure reliable, scalable contact center solutions and effective client support from a remote environment.

What is the difference between Remote Cisco Ucce Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Cisco Ucce EngineerRemote Cisco Collaboration Engineer
CertificationsCCNA Collaboration, CCNP Collaboration, CCIE CollaborationCCNA Collaboration, CCNP Collaboration, CCIE Collaboration
Work EnvironmentDesign, implement, and troubleshoot Cisco UC solutions remotelyDeploy and support Cisco collaboration tools like Webex, Jabber, and TelePresence remotely
Industry UsageTelecom, IT services, enterprise networksEnterprise communication, customer support, remote collaboration services

Both roles focus on Cisco collaboration technologies, requiring similar certifications and working in remote environments. The Cisco Ucce Engineer primarily handles the design and troubleshooting of unified communications infrastructure, while the Cisco Collaboration Engineer emphasizes deploying and supporting collaboration tools. They often overlap but differ in their core responsibilities within Cisco collaboration solutions.

What is a Remote Cisco UCCE Engineer?

A Remote Cisco UCCE Engineer is an IT professional who specializes in implementing, managing, and troubleshooting Cisco Unified Contact Center Enterprise (UCCE) solutions while working remotely. They help organizations deploy and maintain large-scale contact center environments, ensuring seamless communication between customers and support teams. These engineers are proficient in Cisco networking, telephony, and call center technologies, and often work with clients or internal teams to optimize contact center performance and address technical issues.
More about Remote Cisco Ucce Engineer jobs
What cities are hiring for Remote Cisco Ucce Engineer jobs? Cities with the most Remote Cisco Ucce Engineer job openings:
What are the most commonly searched types of Cisco Ucce Engineer jobs? The most popular types of Cisco Ucce Engineer jobs are:
What states have the most Remote Cisco Ucce Engineer jobs? States with the most job openings for Remote Cisco Ucce Engineer jobs include:
What job categories do people searching Remote Cisco Ucce Engineer jobs look for? The top searched job categories for Remote Cisco Ucce Engineer jobs are:
Remote Cisco Ucce Engineer jobs near you
Infographic showing various Remote Cisco Ucce Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 91% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Engineer, Managed Services Contact Center

Engineer, Managed Services Contact Center

Presidio

Remote

Full-time

Posted 6 days ago

Job description

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.
The RoleThe Engineer, Managed Services Contact Center is a position that supports the Contact Center customers. The primary activities include application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support.
Travel Requirements:
These roles will be remotely based in the Continental US with 5% associate travel.
Shift:
Associated shift for this role will be 12:00 pm (Noon) -9:00 pm ET.
Responsibilities include:
  • Perform minor SR upgrades of Contact Center solutions.
  • Perform minor script alterations on call routing and prompting.
  • Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio.
  • Troubleshoot and make administrative changes to customers' contact center environments as required
  • Keep up to date on newly released versions of Cisco, Amazon, Five9 and 3rd party contact center products
  • Keep up to date on relevant competitive solutions, products and services
  • Maintain current certifications and obtain new contact center certifications as they become available

Technology/Area of Specialization:
  • Cisco ICM/UCCE/PCCE
  • Cisco CVP
  • Cisco IPIVR
  • eGain EIM/WIM
  • VXML Gateway configuration
  • H323/SIP
  • Cisco Webex Contact Center (WxCC)
  • Cisco Webex Contact Center Enterprise (WxCCE)
  • Five9 Cloud Contact Center
  • Amazon Connect

Basic Knowledge, Skills, and Abilities:
  • Cisco Call Manager
  • Cisco UCCX

Required Skills and Professional Experience
  • Bachelor's degree or the equivalent work experience and/or military experience (preferably BS/BA (EE/CS)
  • 2 year's experience working with Contact Center
  • Ability to assess a problem and determine an effective course of action.
  • Experience with project management and resource tracking techniques
  • Knowledge of software and/or hardware, testing and implementation
  • Ability to work effectively and add value as a team member
  • Demonstrate technical knowledge and consultative skills
  • Ability to perform tasks with minor supervision
  • Demonstrate ability to implement, drive and track projects
  • Ability to apply solutions, technology and products to a business opportunity
  • Strong written and verbal communication, listening, and strong presentation skills

Your future at PresidioJoining Presidio means stepping into a culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com
*****
Applications will be accepted on a rolling basis.
Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.
Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster
Presidio's EEO Policy Statement is available here: https://www.presidio.com/careers
Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to recruitment@presidio.com and let us know the nature of your request and your contact information.
Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.
Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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