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Remote Cisco Ucce Engineer Jobs (NOW HIRING)

Cisco

Senior Engineering Program Manager

Houston, TX · On-site +1

$166K - $234K/yr

Remote within the USA (Seattle and NY not considered for this role) Meet the Team Security Engineering is shaping the future of secure software at Cisco - building security that scales and empowers ...

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Cisco

Senior Engineering Program Manager

Austin, TX · On-site +1

$166K - $234K/yr

Remote within the USA (Seattle and NY not considered for this role) Meet the Team Security Engineering is shaping the future of secure software at Cisco - building security that scales and empowers ...

New

Cisco

Senior Engineering Program Manager

Dallas, TX · On-site +1

$166K - $234K/yr

Remote within the USA (Seattle and NY not considered for this role) Meet the Team Security Engineering is shaping the future of secure software at Cisco - building security that scales and empowers ...

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How much do remote cisco ucce engineer jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote cisco ucce engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Cisco UCCE Engineers, and how can they be effectively managed?

Remote Cisco UCCE Engineers often encounter challenges such as troubleshooting complex contact center issues without on-site access, coordinating with geographically dispersed teams, and ensuring secure, stable connectivity to client environments. Effective management of these challenges involves strong communication skills, proficiency with remote troubleshooting tools, and thorough documentation practices. Building a routine for regular collaboration with network and voice teams, as well as staying updated with Cisco's latest updates and best practices, can also enhance efficiency and problem resolution in a remote setting.

What are the key skills and qualifications needed to thrive as a Remote Cisco UCCE Engineer, and why are they important?

To thrive as a Remote Cisco UCCE Engineer, you need in-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, networking fundamentals, and a relevant degree or equivalent experience. Hands-on expertise with Cisco UCCE configuration, troubleshooting tools, and certifications such as CCNP or Cisco UCCE Specialist are typically expected. Strong problem-solving abilities, communication skills, and the capacity to work independently set top performers apart in this remote role. These skills are essential to ensure reliable, scalable contact center solutions and effective client support from a remote environment.

What is the difference between Remote Cisco Ucce Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Cisco Ucce EngineerRemote Cisco Collaboration Engineer
CertificationsCCNA Collaboration, CCNP Collaboration, CCIE CollaborationCCNA Collaboration, CCNP Collaboration, CCIE Collaboration
Work EnvironmentDesign, implement, and troubleshoot Cisco UC solutions remotelyDeploy and support Cisco collaboration tools like Webex, Jabber, and TelePresence remotely
Industry UsageTelecom, IT services, enterprise networksEnterprise communication, customer support, remote collaboration services

Both roles focus on Cisco collaboration technologies, requiring similar certifications and working in remote environments. The Cisco Ucce Engineer primarily handles the design and troubleshooting of unified communications infrastructure, while the Cisco Collaboration Engineer emphasizes deploying and supporting collaboration tools. They often overlap but differ in their core responsibilities within Cisco collaboration solutions.

What is a Remote Cisco UCCE Engineer?

A Remote Cisco UCCE Engineer is an IT professional who specializes in implementing, managing, and troubleshooting Cisco Unified Contact Center Enterprise (UCCE) solutions while working remotely. They help organizations deploy and maintain large-scale contact center environments, ensuring seamless communication between customers and support teams. These engineers are proficient in Cisco networking, telephony, and call center technologies, and often work with clients or internal teams to optimize contact center performance and address technical issues.
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Remote Cisco Ucce Engineer jobs near you
Infographic showing various Remote Cisco Ucce Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 91% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Network Infrastructure Engineer III - Cisco ACI & SD-WAN (Remote)

Network Infrastructure Engineer III - Cisco ACI & SD-WAN (Remote)

First Citizens Bank

Carolina, RI • Remote

Full-time

Posted 22 hours ago

First Citizens Bank rating

7.5

Company rating: 7.5 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

92nd of 149 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, NC and TX.

This position leads the development and support of the Bank's network infrastructure. Serves as a technical resource for project planning and problem resolution. Presents technical alternatives and solutions to management that are reliable, scalable, secure and cost-effective. Leads technical teams on assigned projects and collaborates effectively across the organization. Provides consultative guidance to associates, management, and business units through expertise in multiple technologies. 


Responsibilities
  • Consultation: Provides consultative direction and technical advice relating to the Bank's network infrastructure, addressing reliability, availability, scalability, security, and recovery.  Supports all areas of Technology and Operations.
  • Analysis: Evaluates the performance of existing and proposed system components in delivering solutions for technology, operations, and business needs. Analyzes hardware platforms, operating systems, applications, and network components. Provides key insight into new system software, hardware, and network integration.
  • Support: Implements, upgrades, and supports network hardware and software. Coordinates new technologies spanning hardware platforms and different operating systems that require network communication. Coordinates network communication and data integration methods for new technologies. Performs planning and documentation throughout support activities. Resolves complex technical problems and automates tasks for improved efficiency.
  • Technical Expertise: Maintains a strong knowledge base to effectively consult and direct others on technical matters. Communicates effective and clear technical information across platforms. 

Qualifications

Bachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking

Preferred Experience and Skills: (At least one of the following)

  • Experience designing and deploying Enterprise Cisco Viptela SD-WAN.
  • Expert knowledge of Cisco ACI fabric architecture, Leaf-Spine networking, policy design, multi-site, contracts, and operational support. 
  • Experience with Cloud Connectivity and Cloud Networking including AWS and Azure. 
  • Experience with Automation and Programmability including interacting with REST APIs and Github repositories. 

Preferred Certifications:(At least one of the following)

  • Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure). 
  • Cisco Certified DevNet Professional or equivalent automation experience. 
  • AWS Advanced Networking Specialty, Azure Network Engineer Associate, or equivalent cloud certification.

Principle Accountabilities: 

60% - Design, consulting and project support.
20% - Vision, roadmaps and strategy.
10% - Implementation, testing and build out.
10% - Tier 4 support escalation including on-call.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking

Preferred Experience and Skills: (At least one of the following)

  • Experience designing and deploying Enterprise Cisco Viptela SD-WAN.
  • Expert knowledge of Cisco ACI fabric architecture, Leaf-Spine networking, policy design, multi-site, contracts, and operational support. 
  • Experience with Cloud Connectivity and Cloud Networking including AWS and Azure. 
  • Experience with Automation and Programmability including interacting with REST APIs and Github repositories. 

Preferred Certifications:(At least one of the following)

  • Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure). 
  • Cisco Certified DevNet Professional or equivalent automation experience. 
  • AWS Advanced Networking Specialty, Azure Network Engineer Associate, or equivalent cloud certification.

Principle Accountabilities: 

60% - Design, consulting and project support.
20% - Vision, roadmaps and strategy.
10% - Implementation, testing and build out.
10% - Tier 4 support escalation including on-call.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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