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Remote Chatbot Manager Jobs (NOW HIRING)

Betterment

Sr. CX Programs & Automation Manager

New York, NY · On-site +1

$130K - $160K/yr

This is a salaried, exempt role that is remote eligible, except for the New York City metro area ... Lead delivery in partnership with the Chatbot Strategy Manager, Sr. Manager of Tooling, Analytics ...

Krest Global Solutions

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... chatbot automation. · Collaborate with business teams to automate workflows (lead management ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Build and support integrations with CRM platforms, third-party applications, APIs, and backend ... Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.

AprilAire

Sales Data Analyst-LTE

Madison, WI · Remote

Remote--candidate must live within a 75 mile radius of Madison, WI Responsibilities The primary ... Utilizing automation tools and chatbot solutions developed to enhance claim back processing ...

AprilAire

Sales Data Analyst-LTE

Madison, WI · Remote

Remote--candidate must live within a 75 mile radius of Madison, WI Responsibilities The primary ... Utilizing automation tools and chatbot solutions developed to enhance claim back processing ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Build and support integrations with CRM platforms, third-party applications, APIs, and backend ... Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.

Miratech

$105K - $138K/yr

Build and support integrations with CRM platforms, third-party applications, APIs, and backend ... Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.

Axos Bank

Technical Product Manager, AI

Centennial, CO · On-site +1

$100K - $138K/yr

... NE Remote or Hybrid is not available. Target Range: $100,000.00/Yr. - $138,000.00/Yr. Actual ... Chatbot,n8n, Retool,etc.) * Create comprehensive discovery documents specifying the features and ...

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Remote Chatbot Manager information

What is the difference between Remote Chatbot Manager vs Remote Customer Support Specialist?

AspectRemote Chatbot ManagerRemote Customer Support Specialist
CredentialsExperience in AI, chatbot platforms, and project managementCustomer service skills, communication, and problem-solving
Work EnvironmentOversees chatbot development and deployment, collaborates with tech teamsHandles customer inquiries via chat, email, or phone
Industry UsageTech, e-commerce, and service industriesRetail, telecom, and service sectors
Search & Comparison IntentUnderstanding chatbot management roles and responsibilitiesCustomer support roles and daily tasks

The Remote Chatbot Manager focuses on overseeing chatbot development, deployment, and optimization, often working with technical teams. In contrast, the Remote Customer Support Specialist directly interacts with customers to resolve issues. Both roles are vital in customer engagement but differ in responsibilities, skills, and work environment.

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Remote Chatbot Manager jobs near you
Infographic showing various Remote Chatbot Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Web Content / UX Lead Strategist

RIVA Solutions Inc.

Reston, VA • On-site, Remote

$120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Position: Web Content / UX Lead Strategist 
Location: Hybrid or Remote 
Terms: Full Time 
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust 
Travel: 0–10% 
 
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 
That’s RIVA. 
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. 
 
Position Overview 
RIVA Solutions is seeking a Web Content / UX Lead Strategist to provide strategic direction for Federal client digital experiences and content modernization initiatives. The ideal candidate will lead UX strategy, content organization, navigation, metadata, SEO, analytics-driven improvements, and usability testing efforts while collaborating closely with program offices, developers, content managers, accessibility testers, and Government stakeholders. This role is responsible for improving digital experiences across websites, microsites, landing pages, search experiences, data visualizations, and related web products. 
 
Core Responsibilities 
  • Lead UX strategy, content strategy, information architecture, navigation, taxonomy, metadata, and SEO recommendations for Federal client websites. 
  • Facilitate stakeholder meetings to gather business, content, design, accessibility, and user experience requirements for web initiatives. 
  • Develop wireframes, clickable prototypes, sitemaps, content models, navigation recommendations, content inventories, migration strategies, and design concepts. 
  • Guide content migration, consolidation, archiving, and reorganization activities to improve findability and reduce content duplication. 
  • Use analytics, DAP/Google Analytics, Voice of Customer feedback, search logs, public inquiry trends, and usability findings to recommend digital experience improvements. 
  • Lead or support usability studies, card sorts, heuristic reviews, stakeholder interviews, and usability analysis activities. 
  • Coordinate with developers to ensure UX designs are implemented accurately, responsively, accessibly, and consistently across platforms and devices. 
  • Partner with IR staff and content analysts to maintain taxonomy governance, content tagging standards, and search improvement processes. 
  • Support chatbot, AI search, related content, automated suggestions, and similar digital capabilities by identifying user questions, content gaps, and metadata improvements. 
  • Provide strategic guidance on content placement, microsite creation, visual design, plain language, content standards, and digital product roadmaps. 
  • Minimum Qualifications 
  • Demonstrated experience leading UX, content strategy, web design, information architecture, taxonomy, or digital communications efforts for public-facing websites. 
  • Experience creating wireframes, prototypes, sitemaps, content inventories, navigation models, requirements documents, and user-focused design artifacts. 
  • Strong understanding of plain language, metadata, SEO, analytics, content governance, and web content lifecycle management. 
  • Experience working with Drupal or comparable WCMS platforms and cross-functional teams of developers, content managers, testers, and stakeholders. 
  • Working knowledge of Section 508/WCAG, USWDS, responsive design, mobile-first design, and Federal web requirements. 
  • Ability to translate complex public health, research, or policy content into clear, user-centered digital experiences. 
 
Preferred Qualifications 
  • Experience with Google Analytics, Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot governance. 
  • Experience with Axure, Figma, Adobe XD, Sketch, Visio, Miro, or comparable UX/design tools. 
  • Experience supporting Federal, Federal client, healthcare quality, public health, scientific dissemination, or research-focused web properties. 
  • Google Analytics certification, Certified ScrumMaster (CSM), UX certification, IA/taxonomy training, or comparable credential. 
 
Salary 
$120K 
 
RIVA Benefits 
  • Paid Time Off / Sick Leave 
  • Health, Dental, and Vision Coverage 
  • Life Insurance 
  • 401(k) Retirement Plan with Company Match 
  • HSA/FSA Spending Accounts 
  • Long- and Short-Term Disability 
  • Pet Insurance 
  • Wellness Program Initiatives 
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable) 
  • Additional Workplace Benefits 
 
Equal Opportunity Statement 
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. 
 
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned. 

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