Omaha, NE · On-site +1
$117K - $154K/yr
This position allows remote flexibility but will have 1 day per week in the office. If living in ... agent chatbot demos, not RAG tutorials. Systems with multiple agents, explicit state management ...
Omaha, NE · On-site +1
$117K - $154K/yr
This position allows remote flexibility but will have 1 day per week in the office. If living in ... agent chatbot demos, not RAG tutorials. Systems with multiple agents, explicit state management ...
| Aspect | Remote Chatbot Manager | Remote Customer Support Specialist |
|---|---|---|
| Credentials | Experience in AI, chatbot platforms, and project management | Customer service skills, communication, and problem-solving |
| Work Environment | Oversees chatbot development and deployment, collaborates with tech teams | Handles customer inquiries via chat, email, or phone |
| Industry Usage | Tech, e-commerce, and service industries | Retail, telecom, and service sectors |
| Search & Comparison Intent | Understanding chatbot management roles and responsibilities | Customer support roles and daily tasks |
The Remote Chatbot Manager focuses on overseeing chatbot development, deployment, and optimization, often working with technical teams. In contrast, the Remote Customer Support Specialist directly interacts with customers to resolve issues. Both roles are vital in customer engagement but differ in responsibilities, skills, and work environment.
Omaha, NE • On-site, Remote
$117K - $154K/yr
Full-time
Posted 4 days ago
7.7
Based on 9 frontline employees who took The Breakroom Quiz
180th of 277 rated insurance
At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.
Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you'll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.
Health insurance is one of the most confusing, high-stakes experiences people navigate. Members don't understand their coverage, can't predict costs, and struggle to get answers when it matters most. We're building the AI platform that changes that-a member experience that feels like having an expert in your corner. It's already live. It's already helping people. And it's just getting started.The ideal candidate will live within driving distance of the Omaha, Nebraska office.This position allows remote flexibility but will have 1 day per week in the office.
If living in one of our approved states (Florida, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and Texas) - this person may travel to our headquarters.
We are unable to sponsor or take over sponsorship of an employment visa at this timeWhat You'll Do:
Your primary focus is agent design and orchestration.
Multi-agent orchestration layer.Design and build theLangGraph-based system that classifies member intent and routes to the right agent. Stateful, context-preserving, failure-tolerant. Handles commercial agents and internally built capabilities through the same interface.
Agent integration contract.The standardized pattern that makes any agent pluggable: input schema, output schema, confidence signaling, latency SLA, fallback behavior. When the teamintegratesa new agent, they follow a pattern you designed.
Context management across turns.Multi-turn conversations thatmaintainfull member context across agent handoffs. The memberasksa follow-up two turnslater; the platform knows what was said, which agent handled it, and what was retrieved.
Guardrail and safety layer.Clinical safety boundaries, PHI handling at the LLM layer, and response normalization ensuring every agent response arrives in a consistent tone and within compliance constraints regardless of which agent generated it.
RAG pipeline architecture.Benefits documents, formularies, and policy content retrieval via Azure AI Search. You define the ingestion strategy, chunking approach, hybrid search configuration, andretrievalquality standards.
Prompt architecture.Versioned prompt registry, structured output contracts,few-shot pattern design. Every prompt is testable,rollback-able, and understandable by the team.
To be considered for this position you must have:
Bachelor's degree and4-7 years of experience in software engineering.
Experience with agentic AI in production-not LLM wrappers, not single-agent chatbot demos, not RAG tutorials. Systems with multiple agents, explicit state management, and real users depending on the answers being correct.
2-3 years building and operating production LLM or agentic AI systems
You can describe specific decisions you made in a multi-agent system: state management approach, how you handled agent failures mid-conversation, how you kept the system governable as agents were added
LangGraph,AutoGen, or custom graph-based orchestration used in production, not just evaluated. You know where it breaks down and how you worked around it
Debugged retrieval quality problems, iterated on chunking strategies, dealt with stale knowledge bases in a live system with real users
Built evaluation systems from scratch: golden datasets, automated regression, domain-appropriate accuracy metrics. Your eval suite caught a production regression before users reported it
Experience in healthcare, insurance, fintech, or legaldomains-AI systems where a wrong answer has consequences, and you designed the safeguards that make accuracy non-negotiable
Strong knowledge of Python. Work in an existing codebase and extend it with the AI layer
Azure OpenAI, Azure AI Search, Azure Container Apps are the target stack
The strongest candidates will also have:
Experience working in an Agile/Scrum environment.
Desire to think in a creative, lateral way both conceptually and in practical application.
You must be obsessed with addressing customer needs.
Strong communicationand interpersonal skills.
Possess emotional intelligence.
The Stack
Python /FastAPI LangGraph Azure OpenAI / Claude viaAzure Azure AISearch Azure ContainerApps LlamaIndex LangSmith Azure AppInsights PostgreSQL Redis
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill,and orabilityrequired. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Ready to make an impact? Join a team where your skills, attitude, and ideas are valued-and whereyou'llhelp shape the future of healthcare technology.
Learn more about what makes BCBSNE such an exceptional place to work by visitingNebraskaBlue.com/Careers.
We strongly believe that diversity of experience,perspectiveand background will lead to a better workplace for our employees anda betterproduct for our customers and members.
Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.
We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.
Get the full story on Breakroom
Sourced by ZipRecruiter
Insurance services
1,001 - 5,000 Employees
Omaha, NE, US
1939
