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Remote Chatbot Manager Jobs (NOW HIRING)

ACI Infotech

Genesys SME/Architect

Remote Duration: Long Term Contract : Design, develop, and deploy chatbots using the Genesys ... in chatbot development frameworks Strong understanding of NLP techniques, including intent ...

Apex Informatics

Software DevOps Engineer

$54 - $74/hr

Software Engineer DevOps (Go / Chatbot Experience) 100% Remote This position is heavily utilizing ... K8 management 3. Terraform security OIDC 4.Terraform modules 5. Linux OS provisioning/redhat ...

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Remote Chatbot Manager information

What is the difference between Remote Chatbot Manager vs Remote Customer Support Specialist?

AspectRemote Chatbot ManagerRemote Customer Support Specialist
CredentialsExperience in AI, chatbot platforms, and project managementCustomer service skills, communication, and problem-solving
Work EnvironmentOversees chatbot development and deployment, collaborates with tech teamsHandles customer inquiries via chat, email, or phone
Industry UsageTech, e-commerce, and service industriesRetail, telecom, and service sectors
Search & Comparison IntentUnderstanding chatbot management roles and responsibilitiesCustomer support roles and daily tasks

The Remote Chatbot Manager focuses on overseeing chatbot development, deployment, and optimization, often working with technical teams. In contrast, the Remote Customer Support Specialist directly interacts with customers to resolve issues. Both roles are vital in customer engagement but differ in responsibilities, skills, and work environment.

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Remote Chatbot Manager jobs near you
Infographic showing various Remote Chatbot Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

AWS Connect Developer - Remote

Lawrenceville, GA • Remote

Volantsoft Inc
IT Services • 1 - 10 employees
Learn more about Volantsoft Incexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title:  AWS Connect Developer
Location: 100% Remote
Duration: Long Term Project
 
Position Description:

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.
 
Key Responsibilities
  • Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
  • Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
  • Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
  • Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
  • Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
  • Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
  • Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
  • Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
  • Troubleshoot issues, optimize integrations, and deliver continuous improvements.
 
Required Qualifications
  • 10+ years of software development experience, including 5+ years in Amazon Connect development.
  • Strong Node.js development skills (backend services, APIs, integrations).
  • Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
  • Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
  • Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
  • Solid understanding of IAM security, role-based access, and compliance requirements.
 
Preferred Skills
  • Experience with Amazon Lex, Polly, and Transcribe for conversational AI.
  • Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).
  • Background in contact center technologies such as Avaya, Genesys, or Twilio. 
Mohith AT volantsoft DOT com