ZipRecruiter

Log In

2

Remote Chat Text Support Jobs (NOW HIRING)

Vitalant

National Customer Care Representative I

$17.50 - $20.10/hr

One year of text, chat, social media customer support preferred * Bilingual preferred but not required Location: Vitalant Remote WorkPhoenix, AZ 85007 Job Category: Sales / Community Outreach Contact ...

Terrestris LLC

Remote Help Desk Specialist

We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS ... chat, phone, email, and within the documentation a support session to assist customers. * An ...

Burjline Builders

WFH Live Chat Support

$20 - $30/hr

... Chat Support agent to join our team on a Full-Time basis. At Withum, we do things 'The Withum Way ... This position is fully remote, based in West Virginia, United States . Responsibilities * Engage ...

Capacity

Chat Brand Rep (FootJoy) (Remote)

Denver, CO · Remote

$15/hr

Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form. * Must ... Chat interactions are paid out weekly on an hourly basis of $15/hour * Performance based rewards ...

next page

Showing results 1-20

All JobsChat Text Support JobsRemote Chat Text Support Jobs

Remote Chat Text Support information

See salary details

$14

$26

$44

How much do remote chat text support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote chat text support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are Remote Chat Text Support jobs?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are some common challenges faced in a Remote Chat Text Support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are the key skills and qualifications needed to thrive as a Remote Chat Text Support specialist, and why are they important?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

More about Remote Chat Text Support jobs
What cities are hiring for Remote Chat Text Support jobs? Cities with the most Remote Chat Text Support job openings:
What states have the most Remote Chat Text Support jobs? States with the most job openings for Remote Chat Text Support jobs include:
What job categories do people searching Remote Chat Text Support jobs look for? The top searched job categories for Remote Chat Text Support jobs are:
Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Service Representative

North American Learning Institute

Orlando, FL • On-site, Remote

$41K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Description
High-Performance Team | Orlando-Based Training
This is NOT your typical customer service role.
At North American Learning Institute (NALI), we don't hire average; we build high-performance operators.
This is a fast-paced, detail-intensive role where accuracy, communication, and decision-making under pressure matter every single day.
If you thrive on high standards, growth, and being the best at what you do, keep reading.
As a Customer Service Representative at NALI, you'll be a front-line team member responsible for guiding students and partners through their journey.
You'll communicate primarily through email, chat, and text (with occasional phone calls), helping resolve issues, answer questions, and ensure a smooth experience.
You are the face of NALI in every interaction. Your ability to communicate clearly, think critically, and execute with accuracy directly impacts our students and partners every day.
Before You Apply, Non-Negotiables:
  • Availability for nights, weekends, and holidays
  • Managing multiple systems and conversations at once
  • Close attention to detail, small mistakes matter
  • Working in a performance-driven environment with accountability
  • Discipline to work independently in a remote setting after training

If that excites you, you'll thrive here.
What's In It For You:
  • High-performance, growth-focused team environment
  • Clear path for performance-based promotions
  • Competitive compensation: $41,600 to $52,000 per year
  • 100% company-paid health, dental, and vision insurance
  • 401(k) with 3% company match
  • Life insurance with ADD coverage
  • 80 hours PTO
  • Work-from-home flexibility after training
  • In-person onboarding and training support in Orlando

Responsibilities
• Deliver high-quality customer support through email, chat, text, and occasional phone communication
• Manage multiple conversations and systems at the same time while maintaining accuracy
• Troubleshoot student issues and provide clear, effective solutions
• Apply company policies and procedures correctly in real-time situations
• Communicate professionally and empathetically with students and partners
• De-escalate challenging situations while maintaining control and confidence
• Prioritize tasks and manage time effectively in a fast-paced environment
• Execute quickly without sacrificing attention to detail
Qualifications
• 1-3+ years of customer service experience (email and chat preferred)
• Strong written communication skills
• Tech-savvy and comfortable working across multiple systems
• Analytical and solution-oriented
• Reliable, disciplined, and consistent
• Fluent in English (Spanish is a strong plus)

Apply