ZipRecruiter

Log In

2

Remote Chat Text Support Jobs in Detroit, MI (NOW HIRING)

InvestNext

Product Support Specialist

Detroit, MI · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote ... text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Sterling Heights, MI · On-site +1

$15.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

next page

Showing results 1-20

All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Detroit, MI

Remote Chat Text Support information

See Detroit, MI salary details

$14

$25

$44

How much do remote chat text support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote chat text support in Detroit, MI is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

How do you become a remote chat text support agent?

To become a remote chat text support agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with support tools like live chat software. Training is often provided online, and a reliable internet connection is essential for remote work.

Are remote chat text support jobs legit?

Remote chat text support jobs are legitimate roles in customer service that involve assisting customers via online messaging platforms. They typically require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information.

How much do remote chat text support jobs pay?

Remote chat text support jobs typically pay between $10 and $20 per hour, depending on experience, company, and location. Some roles may offer additional incentives or bonuses, and proficiency with chat platforms and customer service skills are often required.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Detroit, MI?

For Remote Chat Text Support jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Detroit, MI look for?

The top searched job categories for Remote Chat Text Support jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Chat Text Support jobs?

Cities near Detroit, MI with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you
Infographic showing various Remote Chat Text Support job openings in Detroit, MI as of August 2026, with employment types broken down into 76% Full Time, 16% Part Time, and 8% Contract. Highlights an 4% In-person, and 96% Remote job distribution, with an average salary of $53,635 per year, or $25.8 per hour.

Product Support Specialist

InvestNext

Detroit, MI • Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

About InvestNext
Simplifying real estate investment, amplifying opportunity, built to scale.
At InvestNext, we’re building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios.
Inspired by our Detroit roots, we’re democratizing real estate investing for all, and reshaping the future with the same grit and bold vision that has driven Detroit’s resurgence. For us, democratizing real estate investing is more than just a mission—it’s a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures.
A mission focused on real transformation. We’re building a diverse team that’s passionate about our culture, our product, and our purpose. Joining us isn’t just about a job—it’s about aligning with a movement that combines professional growth with genuine community change. Here, you’re not just building a career; you’re helping redefine the future of real estate investing.
Product Support Specialist - Remote US or Canada


As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
Who We Are 
The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture.
In this role, you will

  • Monitor the support inbox and optimize workflows to drive down response time
  • Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
  • Own CSAT scores, connecting with unsatisfied customers to provide a solution
  • Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
  • Join the team stand-up to touch base and share priorities and any roadblocks.
  • Troubleshoot issues that users experience and provide recommended solutions to the product development team
  • Assist new customers with their transition onto the platform, including training and coaching
  • Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
  • Assist with testing newly released features and developing training materials to help promote usage across customers

If you're right for this role, you
  • Have 2+ years of customer support experience in a SaaS environment
  • Excel at communicating effectively across various channels, including chat, email, phone, and video calls.
  • Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions.
  • Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times.
  • Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company.
Our Tech Stack
  • Salesforce
  • Intercom
  • Asana
  • G-Suite
  • Atlassian (Jira & Confluence)
  • Slack

Metrics That Matter
  • CSAT
  • First Response Time
  • Time to Close
  • Quality %

Compensation 
We’re committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company’s sustainability to develop our standardized salary bands across the company. 
Benefits 
  • Fully remote work, within the US and Canada
  • Robust 99% employer-paid medical, dental, and vision insurance 
  • 401k with 100% employer match, up to 4% of your annual salary
  • Generous monthly allowance to support your wellness and remote work 
  • Uncapped paid time off, with a required minimum to support our team’s work-life balance and help avoid burnout
  • 11 company-wide holidays per year
  • 16 weeks of paid parental leave
  • Travel to spend time with the team, including company-wide offsites
  • Laptop of choice

Salary
In addition to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role. 
Equity Grant
As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process.

Powered by JazzHR

PHJ1vnG2zy