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Remote Chat Support Jobs in Raleigh, NC (NOW HIRING)

Definiti

Regional Sales Director - Eastern US

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

Definiti

Regional Sales Director - Western US

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Oshi Health

Patient Financial Services Specialist

Raleigh, NC · On-site +1

$17.50 - $23.25/hr

... chat, and other communication channels. * Educate patients on insurance coverage, out-of-pocket ... Support collection efforts, including management of aging patient balances, bad debt accounts, and ...

TEKsystems

CSR - Remote

Raleigh, NC · Remote

$16.50/hr

... possibility of extension Remote- equipment provided $16.50 hrly Shift: You will need to be ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

New

Pendo

Lead, Center of Excellence

Raleigh, NC · On-site +1

This role is based in Raleigh, NC or US remote, and follows Pendo's hybrid model: in-office 3 days ... Expand CoE support into high-impact lifecycle areas - onboarding and adoption, retention and churn ...

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Showing results 21-40

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Raleigh, NC

Remote Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Raleigh, NC? The most popular types of Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Chat Support jobs in Raleigh, NC? For Remote Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Raleigh, NC look for? The top searched job categories for Remote Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Chat Support jobs? Cities near Raleigh, NC with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

Regional Sales Director - Eastern US

Definiti

Cary, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Type
Full-time
Description
Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what's next for their retirement plans.
PURPOSE OF POSITION
The Regional Sales Director is responsible for wholesaling Definiti retirement plan services in assigned territory. Create new financial advisor relationships that will ultimately sell Definiti retirement solutions - including traditional Defined Contribution/Defined Benefit administration TPA services (including Cash Balance as well as Actuarial), 3(16) services, pension outsourcing, and full-scope retirement consulting. These solutions will be sold through all financial intermediaries that reside in assigned territory - across all plan size markets. The ideal candidate for this opportunity will reside in the assigned territory.
PRIMARY DUTIES AND RESPONSIBILITIES
  • Wholesale Definiti retirement solutions in assigned region
  • Develop new financial advisor relationships that will generate proposals and sales in assigned region
  • Obtain sales goal in assigned territory by prospecting new clients
  • Maintain a network of advisors, consultants, platform wholesalers, DCIO partners, and other retirement service-focused professionals
  • Foster plan sponsor relationships through direct meetings with key contacts and partners
  • Manage travel, entertainment, and distribution partnership budgets where necessary
  • Manage a territory of targeted relationships
  • Maintain appropriate data to analyze challenges, success, and opportunities
  • Partner with leadership to create and implement strategies for accelerated growth

Requirements
COMPETENCIES REQUIRED
  • Territory Management: Strategically plan and prioritize accounts, allocate time effectively, and ensure consistent coverage across the territory
  • Pipeline Building: Generate leads through prospecting, networking, and leveraging marketing support to create a strong and sustainable sales funnel
  • Relationship Building: Develop intermediary relationships, such as Financial Advisors, Benefit Brokers, CPAs, etc.
  • Exceptional communication, interpersonal, and time management skills

EDUCATION AND QUALIFICATIONS
  • High School Diploma or GED required
  • Bachelor's degree preferred
  • Five years of proven sales experience with minimum two to three years in the retirement or financial services space.
  • Ability to manage a region with established advisor connections in that region.
  • Solid working knowledge of retirement plan services preferred
  • Travel required within territory; approximately 50% or as needed

REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:
  • Ability to build rapport with others remotely while working productively with limited in-person interaction
  • Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
  • Designate a quiet, and well-lit space free of as many distractions as possible
  • Be online and available to work during designated business hours in local time zone
  • Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
  • Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:
  • A virtual-first work philosophy for most jobs
  • 401(k) with up to 4% match
  • Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn't accrue.
  • 12 paid holidays, 2 paid floating holidays, and your birthday is a holiday
  • Paid Parental Leave
  • A variety of medical, dental and vision plan options including Definiti subsidized premiums
  • Company-paid life insurance and short-term disability insurance
  • Bonus plan eligibility

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