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Remote Chat Support Jobs in Raleigh, NC (NOW HIRING)

VitalEdge Technologies

Customer Support Rep

Cary, NC · Remote

$17.25 - $22.25/hr

Customer Support Representative As a Customer Support Representative, you will be the first line of ... Ability to coordinate with remote development teams, including during non-traditional business ...

Definiti

Internal Sales Wholesaler

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

CAI

Customer Service Delivery Leader

Raleigh, NC · Remote

Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Identify top performers and development opportunities; support succession planning and internal ...

Aleron

Customer Services Support Operator

Cary, NC · On-site +1

$33.65/hr

Cary, NC (Remote) (may require up to ~1 month of onsite training initially) Employment: Temp (12 ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

ACARA

Customer Services Support Operator

Cary, NC · On-site +1

$33.65/hr

Cary, NC (Remote) (may require up to ~1 month of onsite training initially) Employment: Temp (12 ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

... remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to supporting our ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

... remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to supporting our ...

RemX

Be Seen First

Customer Support Specialist

Durham, NC · Remote

$22/hr

Seeking an Enterprise Customer Support Specialist to join our team, focusing on Health Tech. Will be responsible for onboarding, technical support, and operational assistance for enterprise health ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob ... Are you seeking a job with real purpose--where your efforts help people in need and support causes ...

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All JobsRemote Chat Support JobsRemote Chat Support Jobs in Raleigh, NC

Remote Chat Support information

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How much do remote chat support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Raleigh, NC? The most popular types of Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Chat Support jobs in Raleigh, NC? For Remote Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Raleigh, NC look for? The top searched job categories for Remote Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Chat Support jobs? Cities near Raleigh, NC with the most Remote Chat Support job openings:
Remote Chat Support jobs near you

Customer Support Rep

VitalEdge Technologies

Cary, NC • Remote

$17.25 - $22.25/hr

Other

Posted 16 days ago

Job description

Customer Support Representative

As a Customer Support Representative, you will be the first line of defense for customer inquiries, ensuring prompt and effective resolution of technical and operational issues. Your ability to diagnose problems, provide solutions, and enhance support processes will be critical in driving customer success. Additionally, you will work closely with the account management team to improve the overall customer experience and provide feedback to product and development teams for continuous improvement.

Responsibilities

  • Manage and prioritize support tickets received through the Zendesk portal
  • Troubleshoot customer issues, identifying root causes and implementing resolutions
  • Develop in-depth expertise in our suite of applications to assist customers effectively
  • Collaborate with product and development teams to resolve complex technical issues
  • Work closely with account managers to ensure customer concerns are addressed comprehensively
  • Provide clear and professional communication with customers through multiple channels
  • Lead customer discussions and training sessions on application usage and best practices
  • Identify trends in customer support requests and provide insights for product improvements
  • Maintain detailed documentation of customer interactions and resolutions

Required Skills & Education

  • 1-2 years of experience providing customer support in SaaS environment
  • Bachelor's degree
  • Rental business experience in the heavy equipment industry
  • Strong understanding of rental operations, ideally with experience at a rental counter
  • Exceptional interpersonal and problem-solving skills
  • Strong verbal and written communication abilities
  • Ability to lead virtual meetings and training sessions
  • Self-starter with excellent time management and multitasking skills
  • Passion for technology and learning new software applications
  • Ability to coordinate with remote development teams, including during non-traditional business hours
  • Effective in a fast-paced, team-oriented environment

Preferred Experience

  • Background in business administration, customer service, or information technology
  • Familiarity with Zendesk and other customer support tools

VitalEdge is an Equal Opportunity Employer

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