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Remote Chat Support Jobs in Durham, NC (NOW HIRING)

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

Remote (Based in Raleigh, NC) Position Type: Contract We are seeking an experienced EHR Epic ... Support Epic implementation, configuration, and maintenance for clinical applications.

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Baxter

Tech Support Specialist

Raleigh, NC · Remote

$68K - $93K/yr

Provide remote technical troubleshooting and issue resolution for Care Communications customers and supported healthcare technology environments. * Diagnose and resolve networking, server, operating ...

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Remote Chat Support information

See Durham, NC salary details

$13

$25

$43

How much do remote chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote chat support in Durham, NC is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $27.40 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Durham, NC?

The most popular types of Chat Support jobs in Durham, NC are:

What are popular job titles related to Remote Chat Support jobs in Durham, NC?

For Remote Chat Support jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Durham, NC look for?

The top searched job categories for Remote Chat Support jobs in Durham, NC are:

What cities near Durham, NC are hiring for Remote Chat Support jobs?

Cities near Durham, NC with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Durham, NC as of August 2026, with employment types broken down into 72% Full Time, 7% Part Time, and 21% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,354 per year, or $25.2 per hour.

HCIT Support Specialist

KONICA MINOLTA HEALTHCARE AMERICAS INC

Garner, NC • On-site, Remote

Other

Posted 10 days ago

Konica Minolta rating

7.7

Company rating: 7.7 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

80th of 159 rated electronics manufacturers

Job description

Healthcare IT (HCIT) Support Specialist - 11 AM - 8 PM Shift
We are seeking an HCIT Support Specialist to join our Healthcare IT Support team. This position works an overnight schedule of five 8-hour shifts per week.
The Healthcare IT Support Specialist identifies, analyzes, troubleshoots and resolves technical issues from internal and external customers pertaining to technical healthcare products and services including software and hardware platforms. Assists customers by phone, email and chat in an inbound technical contact center (helpdesk) environment. Support specialists communicate with end users and distributors as well as inter-departmentally, entering issues and supporting documentation into a ticketing system.
The HCIT Support Specialist is responsible for assisting Customers with questions about the software and hardware of our products as well as troubleshoot issues as they arise. The Specialist will also:
  • Respond to phone, email, and chat requests in a prompt, professional, effective, courteous and friendly manner
  • Investigate, identify, troubleshoot, and solve technical issues for external and internal customers
  • Assist end users with administration of supported software products
  • Use remote access software and other monitoring and management tools to effectively diagnose issues
  • Take ownership of reported issues from start to finish, including escalations when necessary
  • Work with 3rd party integration partners/software vendors to resolve reported issues
  • Install/re-install and configure software & software components related to HCIT products and integrations
  • Assist customers with questions about the software and computing platforms in both written and verbal formats
  • Create, edit, and track effective documentation of client interactions in a single CRM database to ensure accurate information is available for other resources
  • Share knowledge and cross-train others on technical solutions, within cross-functional teams and project teams
  • Understand processes and procedures thoroughly, and ensure communication is effective; inclusive of any interested parties dependent upon the situation
  • Maintain high level of situational awareness and demonstrate ability to shift task priorities based on immediate needs of the customer, team, department, and/or organization and to meet SLA's
  • Understand priorities and demonstrate appropriate sense of urgency to each situation
  • Act as liaison between HCIT Support and other Departments (Sales, Engineering, Implementations, Development, etc.), escalating issues with guidance and helping to communicate and document resolutions
  • Provide remote support during scheduled after hours rotation (includes off-business hours, weekends & holidays)
    • On-call rotation requires connectivity through mobile devices
  • Promote an inclusive environment and foster a team mentality
  • Act in a safe manner at all times and ensure colleagues do not put themselves or others at risk, as safety is everyone's responsibilities
  • Perform other duties as assigned based on business need

Education: Associates' degree in a technical, medical imaging, software or other relevant field with 1 to 3 years of technical customer service support experience(medical field preferred), or equivalent combination of education and applicable experience.
Required experience, knowledge, skills and abilities:
  • Helpdesk and/or Technical call center experience.
  • Ability to work hours between Saturday - Wednesday, 11:00 am -8:00 pm, including shared on-call (24/7) rotation between 8 PM and 8 AM, weekends, and holidays.
  • Familiarity with medical environments, terminology, software, and workflows; i.e., DICOM, PACS, RIS, HL7, MWL, and others.
  • PACS basic usage experience
  • Proficiency with networking, Windows PC's and Servers and troubleshooting tools.
  • Working knowledge of relational databases (SQL and/or PostgreSQL), query languages and scripting.
  • Exceptional customer service skills with ability to effectively communicate verbally and in written form in a consistently dependable and professional manner.
  • Knowledge of healthcare-related security standards (HIPAA, HITECH, GDPR, etc.)
  • Ability to research and dig for effective resolutions, and then deliver results in a poised and professional manner.
  • Aggressive learner with the ability to research and dig for innovative solutions in a rapidly evolving industry.
  • Ability to resolve customer issues without impacting process, procedures and product integrity.
  • Excellent deductive reasoning and troubleshooting skills.
  • Ability to respond to frequent demands from multiple customers and work in a fast paced and multi-tasked work environment both independently and as a member of a team.

Preferred Skills and Abilities:
  • MSP and RMM experience
  • Enterprise-level system administration (new user setup, security roles and permissions, etc.)
  • SQL DBA or equivalent
  • CRM Administration
  • Support of custom software & experience working with development teams
  • Knowledge of Opal-RAD and/or EXA Software
  • LDAP integration
  • Programming experience (Powershell, Python, Java, SQL stored procedures, etc.)
  • Technical writing skills
  • Peer training experience
  • Organizing/planning ability
  • Call center administration

Travel Requirements: Domestic travel less than 5% for product training purposes.

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