ZipRecruiter

Log In

2

Entry Level Chat Support Jobs in Durham, NC (NOW HIRING)

TEKsystems

ISP Support Technician

Raleigh, NC

$15.50/hr

... phone, email, or chat, including password resets, software installations, and hardware ... Entry Level Job Type & Location This is a Contract position based out of Raleigh, NC. Pay and ...

TEKsystems

Isp Tech

Raleigh, NC

$15.50/hr

... t requests via phone, email, or chat, including password resets, software installations, and ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Raleigh ...

All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Durham, NC

Entry Level Chat Support information

See Durham, NC salary details

$9

$18

$27

How much do entry level chat support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for entry level chat support in Durham, NC is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.43 per hour, depending on experience, location, and employer.

What is an entry level chat support job?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What are the key skills and qualifications needed to thrive as an entry level chat support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the most commonly searched types of Chat Support jobs in Durham, NC?

The most popular types of Chat Support jobs in Durham, NC are:

What are popular job titles related to Entry Level Chat Support jobs in Durham, NC?

For Entry Level Chat Support jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Chat Support jobs in Durham, NC look for?

The top searched job categories for Entry Level Chat Support jobs in Durham, NC are:

What cities near Durham, NC are hiring for Entry Level Chat Support jobs?

Cities near Durham, NC with the most Entry Level Chat Support job openings:

Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,328 per year, or $18.9 per hour.

Now Hiring: Remote Jobs | Entry Level Leadership | Quick Hire | Start ASAP

American Income Life AO

Raleigh, NC • On-site, Remote

Full-time

Posted 8 days ago

Job description

Now Hiring: Remote Jobs | Entry Level Leadership | Flexible Hours | Quick Hire | Start ASAP
Position: Entry Level Leadership
Location: Work from Home
Start Date: ASAP
Employment Type: Full-Time / Part-Time (Flexible)
Responsibilities
  • Handle inbound and outbound communications (email, chat, or phone)
  • Clearly explain benefit plans and help clients choose the best options for their needs.
  • Perform data entry and administrative tasks
  • Collaborate with team members virtually
  • Maintain professionalism and confidentiality at all times

Requirements
  • Strong communication skills (written and verbal)
  • Reliable internet connection and computer/laptop
  • Ability to work independently and manage time effectively
  • No experience required - we provide full training and support.
  • Must be available to start immediately

Benefits
Script and Communication Training - Master the art of client engagement with confidence.
Free Qualified Leads - Focus on building connections, not searching for prospects.
Comprehensive Free Training - Learn everything you need to succeed, no experience required.
Single parents or individuals who need a flexible work-from-home setup are highly encouraged to apply.
Free Mentorship Program - Get guided by top producers and leaders in the industry.
Daily Live Coaching Sessions - Stay motivated and up to date with proven sales techniques.
Ready to Start?
If you're ready to take the next step and build a career that's both fulfilling and rewarding, apply today! Join a team that values your success, and let's create a bright future together.
Your future starts now-let's make it amazing!

Apply