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Remote Chat Support Jobs in Chelsea, MA (NOW HIRING)

Aprio

Senior Associate, Compliance as a Service

Dedham, MA · On-site +1

$80K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Lead and support multiple low to moderately complex managed security compliance engagements ... Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

Interra Health

Implementation Specialist

Boston, MA · Remote

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a customer facing member of the Support Team, the Implementation Specialist serves a key role as ... Respond to customer queries in a timely and accurate way, via phone, email, or chat * Maintain ...

Massgeneralbrigham

Customer Service Representative

Boston, MA · Remote

$19.81 - $28.30/hr

  • Medical

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... September 21, 2026 Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30 ...

Getaway

Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

Lifetime Brands

Virtual Consumer Service Representative

Medford, MA · On-site +1

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join the Lifetime Brands Customer Service team supporting innovative brands including Taylor USA, Rabbit Wine, Chef'n and PlanetBox. This is a full-time, fully remote opportunity. Position Summary As ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and ...

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Support sales initiatives and encourage use of system-based ordering * Communicate customer issues ... Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Chelsea, MA

Remote Chat Support information

See Chelsea, MA salary details

$15

$28

$48

How much do remote chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote chat support in Chelsea, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Chelsea, MA?

The most popular types of Chat Support jobs in Chelsea, MA are:

What are popular job titles related to Remote Chat Support jobs in Chelsea, MA?

For Remote Chat Support jobs in Chelsea, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Chelsea, MA look for?

The top searched job categories for Remote Chat Support jobs in Chelsea, MA are:

What cities near Chelsea, MA are hiring for Remote Chat Support jobs?

Cities near Chelsea, MA with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Chelsea, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $58,872 per year, or $28.3 per hour.

Senior Associate, Compliance as a Service

Aprio

Dedham, MA • On-site, Remote

$80K - $132K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Risk Advisory and Assurance Services team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Associate, Compliance as a Service to join their dynamic team.
Position Responsibilities:
  • Lead and support multiple low to moderately complex managed security compliance engagements, ensuring quality, consistency, and timeliness in all deliverables.
  • Execute compliance assessments, gap analyses, remediation planning, and evidence collection across frameworks such as PCI DSS, SOC 1, SOC 2, ISO 27001, ISO 27701, HITRUST, CMMC, FedRAMP, NIST CSF, and GDPR.
  • Develop draft policies and procedures, reports, and other common project deliverables based on established template sets.
  • Effectively use project management tooling (Motion) to cross-map multiple account calendars, streamline scheduling, manage and prioritize tasks, assign tasks to others, and document processes and important client information.
  • Effectively use GRC platforms (Drata, Anecdotes, Hyperproof) to implement and manage Compliance Operations for clients.
  • Make efficient use of business tools (Slack, MS Office Suite, project management platforms) to work smarter, not harder.
  • Communicate effectively in email, chat, meetings, and other professional settings. Never forget to send weekly status updates.
  • Learn and apply AI LLM prompting basics; understand when to trust AI outputs and when to be skeptical.
  • Support senior team members in client relationship management and contribute to expanding services within existing accounts.
  • Collaborate with internal teams, including audit, advisory, and offensive security, to support integrated service delivery.
  • Monitor regulatory developments and industry trends to stay current on compliance requirements and best practices.
  • Complete all CPE requirements for current certifications prior to end of Q3. 
  • Attend firm-sponsored trainings as applicable.
  • Manage your schedule in ProStaff and maintain timely, accurate completion of all required compliance and training.
Qualifications:
  • Minimum of 3 years' experience in information security, IT compliance, or a related cybersecurity role, with experience in professional services, consulting, or managed services environment.
  • Demonstrated experience supporting and delivering compliance engagements across one or more frameworks.
  • Foundational knowledge of cloud security (AWS, Azure, GCP) and securing hybrid/multi-cloud environments.
  • Developing familiarity with security technologies (e.g., SIEM, IDS/IPS, network security controls, encryption), how to apply them, and the risks they address.
  • GRC tooling expertise with at least one platform (e.g., Drata, Hyperproof, Anecdotes).
  • Excellent written and verbal communication skills, with the ability to articulate compliance and security topics to both technical and non-technical stakeholders.
$80,000 - $132,000 a year
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. 
The application window is anticipated to close on June 24, 2026 and may be extended as needed.

Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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