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Remote Chat Agent Jobs in Chelsea, MA (NOW HIRING)

Aston Carter

REMOTE HR Call Center Agent

Boston, MA · On-site +1

$21/hr

In this role, you handle employee inquiries primarily via phone, chat, and email, using strong ... Work Environment This role is 100% remote and performed from your home. You are expected to have a ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Familiarity with social media platforms and online chat systems. Self-motivated and able to work independently in a remote environment. Availability to work full-time, including occasional weekends ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Familiarity with social media platforms and online chat systems. Self-motivated and able to work independently in a remote environment. Availability to work full-time, including occasional weekends ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ... Agent evaluation frameworks, tool-use reliability, and safety guardrails for autonomous agents

Acara Solutions

Digital Marketing Specialist

Boston, MA · Remote

$25/hr

This position is 100% remote. Pay: $25.00/hour Schedule: Full Time 40 Hours per week Job Type: 12 ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Commissions Analyst

Boston, MA · Remote

$60 - $70/hr

Commission Analyst Location: 100% Remote working EST! Employment Type: Temporary (3-4 Month ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

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Remote Chat Agent information

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
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Infographic showing various Remote Chat Agent job openings in Chelsea, MA as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution.

Junior AI/ML Engineer (Remote)

Boston, MA • Remote

FocusKPI Inc.
Computing Infrastructure Providers, Data Processing, Web Hosting • 51 - 200 employees
Learn more about FocusKPI Inc.external

Other

This job post has expired today. Applications are no longer accepted.

Job description

Location: Remote (EST preferred)
Type: Paid Internship or Contract (Full-time)
Start Date: Immediate

Role Overview

We are seeking a Junior AI/ML Engineer to support the development of an enterprise AI chatbot and data intelligence system. This role will focus on building interactive AI agents that connect to enterprise databases, generate insights, and support decision-making.

The position includes hands-on work in both LLM-based chatbot/agent development and machine learning, including building prediction models and integrating them into production workflows. This is a client-facing technical role requiring strong coding ability, analytical thinking, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Develop and deploy AI chatbot/agent solutions for enterprise use cases
  • Integrate LLM-based agents with structured and unstructured enterprise data
  • Connect chat interfaces to SQL/enterprise databases and internal APIs
  • Build and integrate machine learning models (prediction, classification, clustering, etc.)
  • Perform data preprocessing, feature engineering, and model evaluation
  • Integrate ML outputs into chatbot or workflow interfaces
  • Support data pipeline development and automation
  • Collaborate with internal team and occasionally clients to understand requirements
  • Document model logic, workflows, and implementation details
Required Qualifications
  • Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Engineering, or related quantitative field
  • Strong Python programming skills
  • Hands-on experience with machine learning (regression, classification, clustering, or similar)
  • Familiarity with ML libraries such as scikit-learn, pandas, numpy, or similar
  • Experience working with databases (SQL, PostgreSQL, or similar)
  • Familiarity with LLM APIs (OpenAI, Claude, or open-source models)
  • Experience building APIs or backend services (FastAPI, Flask, or similar)
  • Strong analytical and problem-solving skills
  • Ability to work independently and communicate clearly
Preferred Qualifications
  • Graduate degree or currently pursuing MS in AI, Data Science, or related field
  • Experience with agent frameworks (LangChain, LlamaIndex, LangGraph, CrewAI, etc.)
  • Experience deploying or integrating ML models into applications
  • Knowledge of vector databases or embeddings
  • Familiarity with AWS, GCP, or Azure
  • Prior internship or project experience building AI/ML applications
How to Apply

Please submit the following to danz@focuskpi.com:

  1. Resume
  2. GitHub or portfolio that includes at least one agentic or AI chatbot project
  3. A short written explanation (3–6 paragraphs) of one project, including:
    • What problem the agent/chatbot solves
    • Architecture and tools used (LLM, framework, database, etc.)
    • Your specific contribution
    • Challenges encountered and how you solved them

Candidates without project examples or explanation will not be considered.

Immediate start preferred.

NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ .
The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.

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About FocusKPI

Sourced by ZipRecruiter

Industry

Computing infrastructure providers, data processing, web hosting

Company size

51 - 200 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2010

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