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Remote Chat Agent Jobs in Boston, MA (NOW HIRING)

DataRobot

Agentic AI Intern

Boston, MA · Remote

This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ... Agent evaluation frameworks, tool-use reliability, and safety guardrails for autonomous agents

Acara Solutions

Digital Marketing Specialist

Boston, MA · Remote

$25/hr

This position is 100% remote. Pay: $25.00/hour Schedule: Full Time 40 Hours per week Job Type: 12 ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Commissions Analyst

Boston, MA · Remote

$60 - $70/hr

Commission Analyst Location: 100% Remote working EST! Employment Type: Temporary (3-4 Month ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Remote Chat Agent information

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How much do remote chat agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote chat agent in Boston, MA is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.93 and $23.16 per hour, depending on experience, location, and employer.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
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Infographic showing various Remote Chat Agent job openings in Boston, MA as of August 2026, with employment types broken down into 69% Full Time, 23% Part Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,005 per year, or $23.1 per hour.

SmartPak Equine Customer Service Agent - Remote

Plymouth, MA • On-site, Remote

Chewy
Retail • 10K+ employees

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Respectful managers

Uninterrupted breaks

Learn more about Chewyexternal

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Job Description:
About SmartPak:
SmartPak, a Chewy company, brings together more than 25 years of trusted expertise in equine health with the scale, innovation, and customer-first culture of Chewy. Together, we're advancing our mission to create a world where every horse thrives while continuing to deliver the products, services, and expertise the equine community knows and trusts.
At SmartPak, we work hard because we're passionate about horses and the people who care for them. Since 1999, we've been connecting the equine community through innovative products, including our patented SmartPak supplement system, and a commitment to exceptional customer experiences. We're building an inclusive culture where respect, collaboration, ownership, and innovation drive everything we do. If you're looking to make a meaningful impact, grow your career, and help shape the future of equine health, we'd love for you to join us!
What role will you play in helping us write the next chapter?
About the job:
The SmartPak Customer Care Team is passionately focused on powering healthy horses and happy riders! The Customer Service Agent role is an exciting position supporting SmartPak's call center. We're looking for awesome horse people who can bring in their own equine experience to support our customers and their horses. The Customer Service Agent role focuses on customer engagement, health knowledge, supplement subscriptions, and expertise in our current product assortment. This position is hourly, fully remote, and requires some evening hours and weekends.
Hourly Rate: $17/hr
Location: Remote
Here's what you'll do:
  • Engage with SmartPak customers over the phone, chat, and text - partnering with customers to provide thoughtful recommendations and support.

  • Promote brand loyalty while providing solutions to SmartPak customers for their equestrian needs

  • Increase sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating deep product expertise and serving as a trusted resource for customers

  • Cultivate relationships with our customers by providing exemplary customer service

  • Drive brand-building initiatives through the execution of marketing programs and promotions

  • Provide accurate account management and follow-up based on customer needs

  • Responsible for schedule adherence and meeting productivity standards

Qualifications:
  • 5+ years of hands-on equine experience

  • Equine focused degrees preferred

  • Passion for helping customers and supporting the health and well-being of their horses

  • Sophisticated verbal and written communication skills

  • Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook

  • Aptitude to quickly learn and confidently navigate new computer systems

  • Ability to approach challenges with creativity and a solutions-oriented mindset

  • Proficient time management and organizational skills

  • Comfortable making decisions in ambiguous situations, communicating clearly, and building positive working relationships

  • Exhibits sales aptitude and willingness to improve upon these skills

  • Comfortable working independently, as well as in a group

  • Ability to stay motivated in a remote environment

  • Customer service experience preferred

  • Telephone and/or retail background are a plus

Remote Technology requirements:
  • Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; SmartPak will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with SmartPak's internet phone system. Use of WiFi is not permitted. Applicants must have service through a major Internet Service Provider.

  • Must own a mobile device that has the capability to download and access the Okta Verify application, which is a free app.
  • Applicant or a member of their household must have access to communicate with Internet Service Provider and be permitted to request service or receive technical support as needed.

  • The hourly rate for this role is $17
  • We offer the following benefits for our team members:
    • 20% Chewy.com Discount
    • Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
    • Life and Disability Insurance
    • 401(k) with company matching
    • Wellness benefits through Wellbeing @Chewy
    • Employee Assistance Program (EAP)
    • Paid Time Off: Team members are eligible to accrue up to 160 hours of PTO their first year
    • Subsidized child, adult, and pet backup care through Care.com
    • Discounts on many items through the LifeMart Discount platform
    • The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
    • Referral Bonuses - $500 per referral

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Chewy logo

About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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What Chewy employees say

Pay

Benefits

Hours and flexibility

Workplace

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