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Remote Chat Support Jobs in California (NOW HIRING)

HME

Technical Support Representative I (Remote)

Carlsbad, CA · On-site +1

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role provides customer support via phone, chat, and email and is scheduled for a 40-hour work ... Experience in a remote call center environment * Experience supporting drive-thru products or ...

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Santa Clara, CA · On-site +1

$20 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Fresno, CA · On-site +1

$17 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Showing results 21-40

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in California

Remote Chat Support information

See California salary details

$14

$25

$44

How much do remote chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote chat support in California is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in California?

The most popular types of Chat Support jobs in California are:

What are popular job titles related to Remote Chat Support jobs in California?

For Remote Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in California look for?

The top searched job categories for Remote Chat Support jobs in California are:

What cities in California are hiring for Remote Chat Support jobs?

Cities in California with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in California as of August 2026, with employment types broken down into 74% Full Time, 10% Temporary, and 16% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,470 per year, or $25.7 per hour.

Technical Support Representative I (Remote)

HME

Carlsbad, CA • On-site, Remote

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!
HME is seeking a Technical Support Representative for a fully remote position on our call center team. This role provides customer support via phone, chat, and email and is scheduled for a 40-hour work week, with shifts assigned based on business needs. The call center operates Monday through Friday from 5:00 AM to 7:00 PM PT and Saturday through Sunday from 7:00 AM to 3:30 PM PT, including evenings and weekends as required. Candidates must reside in Arizona, Florida, Texas, Missouri, or California. Relocation assistance is not available.
What you will do in the position:
  • Provide inbound technical support to customers via phone, chat, or email
  • Provide operation, troubleshooting, maintenance, and installation support
  • Promote and maintain positive customer relations
  • Follow established call flows, authentication steps, and escalation procedures
  • Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
  • Use internal knowledge bases and tools to resolve issues efficiently
  • Maintain professionalism, empathy, and a calm demeanor during all interactions
  • Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
  • Prepare and accurately document all customer interactions in the database
  • Identify and make recommendations for product improvement
  • Provide feedback for improvements of our knowledge base
  • Escalate unresolved or complex issues to appropriate teams
  • Meet or exceed performance metrics including quality, productivity, and attendance

What we are looking for:
Required qualifications
  • Minimum 1 year customer service experience; technical support or call center experience preferred
  • Strong troubleshooting and problem-solving skills
  • Ability to multitask across systems while assisting customers in real time
  • Professional, empathetic customer service approach
  • Basic to intermediate computer skills, including OS navigation, browsers, email, and hardware basics
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
  • Private workspace and strong internet connection with wired connectivity capability

Preferred qualifications
  • Experience in a remote call center environment
  • Experience supporting drive-thru products or customers
  • Familiarity with D365 or AX

Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job regularly requires lifting and moving up to 10 pounds.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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