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Remote Chat Support Agent Jobs in Raleigh, NC (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Archgroup

AVP, AI Engineering (Remote - EST)

Raleigh, NC · Remote

$185K - $235K/yr

We build AI-first, agent-driven products that change how Arch underwrites, services, and learns ... Our missionis broad: agentic automation, decision support, AI-driven insights, and the platform ...

New

Archgroup

AVP, AI Engineering (Remote - EST)

Raleigh, NC · Remote

$185K - $235K/yr

We build AI-first, agent-driven products that change how Arch underwrites, services, and learns ... Our missionis broad: agentic automation, decision support, AI-driven insights, and the platform ...

New

Symmetry

Remote Sales Part time Full time

Raleigh, NC · Remote

Full Training, Mentoring and Support PROVEN Duplicatable Sales System Uncapped Earning Potential ... Whether youre looking to earn a six-figure income as a career agent or choose to develop an agency ...

Spieldenner Financial Group

Sales Associate (Remote)

Durham, NC · On-site +1

$13.50 - $18.25/hr

Access to systems, tools, and support to help you succeed * Performance-based income with uncapped ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob ... Are you seeking a job with real purpose--where your efforts help people in need and support causes ...

HMG Careers

Sales and Service Agent Remote

Raleigh, NC · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

HMG Careers

Remote Sales and Service Agent

Raleigh, NC · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

HMG Careers

Sales and Service Agent Remote

Durham, NC · Remote

$69K/yr

While this position is remote, you will have lots of support. Qualities We Value: * Willingness to learn and be coached as we provide comprehensive training. * Outgoing and Friendly Personality: a ...

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Remote Chat Support Agent information

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How much do remote chat support agent jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote chat support agent in Raleigh, NC is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.25 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.
More about Remote Chat Support Agent jobs
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What cities near Raleigh, NC are hiring for Remote Chat Support Agent jobs? Cities near Raleigh, NC with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you

Team Nexa Life Insurance Agent

Team Nexa Insurance Solutions

Raleigh, NC • Remote

$50K - $275K/yr

Contractor

Posted 18 days ago

Job description

💬 Tired of Overpaying for Leads and Being Undervalued?
We understand. You didn’t get into life insurance to watch your income disappear into inefficient lead costs.

At Team Nexa Insurance Solutions, we take a different approach. No hype. No gimmicks. Just a proven framework, experienced leadership, and compensation that reflects your effort and production.

If you’re an agent who feels burned out, frustrated, or ready for a more professional way to grow income, this could be the reset you’ve been looking for.

What You Can Expect with Team Nexa:

🔥 Strong, Competitive Commissions – Built to reward performance and consistency.
📦 Low-Cost Lead Programs – Multiple lead options designed to keep acquisition costs manageable and scalable.
🧠 Live Training and Coaching – Ongoing, real-time training led by experienced producers and leaders.
🫶 Collaborative Team Culture – Support, accountability, and shared success. You’re not on your own.
🏥 Carrier Flexibility – Solutions for clients with complex health histories, including COPD, cancer, and kidney conditions.

This Opportunity Isn’t for Everyone

If you’re looking for shortcuts, quick wins, or a hands-off environment, this likely isn’t the right fit.

However, if you’re licensed (or willing to become licensed), value training and structure, and want to build a real insurance business with a team that invests in its agents, we should talk.

👉 Click Here to learn more in a LIVE meeting. 
Pre-Registration is Required

No games. No pressure. Just a professional opportunity—built to work for agents who do.
*Individual Results May Vary*
In Person & Remote Sales Available 

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