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Remote Chat Support Agent Jobs in Raleigh, NC (NOW HIRING)

Symmetry

Remote Sales Part time Full time

Raleigh, NC · Remote

Full Training, Mentoring and Support PROVEN Duplicatable Sales System Uncapped Earning Potential ... Whether youre looking to earn a six-figure income as a career agent or choose to develop an agency ...

Spieldenner Financial Group

Sales Associate (Remote)

Durham, NC · On-site +1

$13.50 - $18.25/hr

Access to systems, tools, and support to help you succeed * Performance-based income with uncapped ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

Archgroup

AVP, AI Engineering (Remote - EST)

Raleigh, NC · Remote

$185K - $235K/yr

We build AI-first, agent-driven products that change how Arch underwrites, services, and learns ... Our missionis broad: agentic automation, decision support, AI-driven insights, and the platform ...

Archgroup

AVP, AI Engineering (Remote - EST)

Raleigh, NC · Remote

$185K - $235K/yr

We build AI-first, agent-driven products that change how Arch underwrites, services, and learns ... Our missionis broad: agentic automation, decision support, AI-driven insights, and the platform ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · On-site

$16.73/hr

... remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to supporting our ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

... remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to supporting our ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

InsuraTec

TeleSales Representative -Remote

Cary, NC · Remote

Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ... With a supportive attitude, our leadership team educates and trains each diverse agent individually.

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All JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Raleigh, NC

Remote Chat Support Agent information

See Raleigh, NC salary details

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How much do remote chat support agent jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote chat support agent in Raleigh, NC is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.25 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What are popular job titles related to Remote Chat Support Agent jobs in Raleigh, NC? For Remote Chat Support Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Agent jobs in Raleigh, NC look for? The top searched job categories for Remote Chat Support Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Chat Support Agent jobs? Cities near Raleigh, NC with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you

Technical Customer Support Representative

HirexHire

Raleigh, NC • Remote

Other

Posted 16 days ago

Job description

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Raleigh, NC HQ (Remote)

Industry: Government Technology (SaaS)

Company Size: 50+

What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.

Contact HirexHire for more client information

THE ROLE

Our client is seeking a Technical Customer Support Representative to serve as the front line of the customer experience for their SaaS platform. This role is responsible for managing inbound support requests, guiding customers through platform functionality, and ensuring timely resolution of issues. You will support both day-to-day inquiries and time-sensitive customer workflows, including live or scheduled events, while partnering closely with internal teams to deliver a seamless and high-quality customer experience. This position requires strong communication, sound judgement, and the ability to remain calm in high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours.

WHAT YOU WILL DO

  • Manage inbound customer support requests via chat, email, and screenshare with timely and professional communication.

  • Troubleshoot platform usage, configuration questions, and basic technical issues.

  • Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events.

  • Provide real-time assistance for high-priority customer scenarios.

  • Identify, document, and escalate bugs or complex issues with clear and actionable context.

  • Collaborate with Customer Success, Implementation, and technical teams on complex or high-visibility accounts.

  • Maintain accurate documentation of issues, feature requests, and edge cases.

  • Contribute to internal knowledge base and support documentation.

  • Identify opportunities to improve customer outcomes and platform utilization.

WHAT YOU WILL NEED

  • 2-4 years of experience in customer support, customer success, or a similar role, preferably within a SaaS environment.

  • Ability to independently troubleshoot and resolve moderately complex technical issues such as permissions, configurations, or integrations.

  • Experience managing a support queue with competing priorities, including time-sensitive workflows.

  • Comfort investigating issues across systems such as admin settings, browser behavior, and basic API responses.

  • Experience documenting bugs and collaborating with engineering teams using tools like Azure DevOps or similar systems.

  • Familiarity with tools such as Intercom, Slack, and ticketing or workflow platforms.

  • Strong communication skills with the ability to guide non-technical users clearly and effectively.

  • Ability to navigate ambiguity and drive customer issues to resolution.

  • Strong organizational skills, attention to detail, and sound judgement on when to escalate issues.

  • Comfortable working Pacific Time Zone hours with occasional flexibility for time-sensitive support needs.

Apply