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Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

A propos du poste

Nous recherchons des representants des reservations du service a la clientele et des passionnes de voyage pour se joindre a notre equipe.

Teleperformance est le leader mondial de la gestion de l'experience client. Vous pouvez faire partie de notre equipe en connectant les marques les plus grandes et les plus respectees de la planete avec leurs clients. Nous sommes la plus grande equipe d'experts en interaction du marche, en contact avec plus de 35% de la population mondiale chaque annee.

Le candidat ideal est creatif, fournira des informations precises aux clients concernant les options de voyage et les disponibilites, dans le but ultime de vendre des voyages pour creer une experience superieure pour le client. Fournir des renseignements exacts aux clients concernant les demandes de renseignements et les demandes de modification des annulations d'itineraires existants.

Notre mission est de toujours offrir a nos employes un environnement qui favorise le bonheur de l'interieur. Lorsque vous travaillez avec nous, vous etes apprecies et inspires pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motive et fier de faire partie de notre equipe. C'est pourquoi nous investissons continuellement dans la creation d'experiences de travail exceptionnelles et d'innombrables possibilites de developpement. Nous voulons que vous soyez et vous sentiez a votre meilleur, toujours.

Teleperformance est un employeur a chances egales, nous accueillons et encourageons les demandes de personnes handicapees. Des mesures d'adaptation sont offertes sur demande aux candidats qui participent a tous les aspects du processus de selection.

About the job

We are looking for talented Reservations Representatives and passionate about travel to join our team.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

The ideal candidate is creative, will provide accurate information to customers regarding travel options and availabilities, with the ultimate goal of selling travel to create a superior experience for the customer. Provide accurate information to customers regarding inquiries and requests for changes of cancellations to existing itineraries.

Ce que nous offrons:

• Formation sur le systeme GDS offerte
• Teletravail
• Regime de remuneration concurrentiel qui comprend une prime supplementaire pour une langue seconde $2.00 a l'heure
• Regimes d'assurance medicale et dentaire et Programme d'aide aux employes
• Remuneration - $20.00 a l'heure
• Formation remuneree
• Programme de recommandation d'employes - a partir de 500 $ pour chaque recommandation embauchee
• Des avantages sur les produits et services courants grace au principal programme d'avantages pour les employes du Canada
• Possibilites d'avancement professionnel a l'interne
• Remboursement des frais de scolarite

Notre mission est de toujours offrir a nos employes un environnement qui favorise le bonheur de l'interieur. Lorsque vous travaillez avec nous, vous etes apprecies et inspires pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motive et fier de faire partie de notre equipe. C'est pourquoi nous investissons continuellement dans la creation d'experiences de travail exceptionnelles et d'innombrables possibilites de developpement. Nous voulons que vous soyez et vous sentiez a votre meilleur, toujours.

What we offer:

• GDS platform training offered
• Work from home
• Competitive compensation package which includes an additional premium for a second language $2.00 per hour
• Medical and dental benefits plans, as well as Employee Assistance Program
• Pay - $22.00 per hour (20+2 for Bilingual)
• Paid Training
• Employee Referral program - starting $500.00 for every referral hired
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities
• Tuition reimbursement

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

FR

• Repondre aux appels et aux courriels recus de clients qui voyagent actuellement ou qui souhaitent acheter ou faire des recherches sur les voyages en suivant les procedures et les scripts standard.
• Saluez et conversez avec les clients d'une maniere courtoise, amicale et professionnelle.
• Transformer efficacement les demandes des clients en ventes.
• Utiliser les techniques de vente appropriees pour atteindre les objectifs de revenus et de taux de fermeture.
• Recherchez les tarifs de voyage, les destinations, les options et les forfaits pour les clients.
• Lire les scripts fournis textuellement tout en respectant les normes de vente et de qualite.
• Repondre avec exactitude aux questions generales sur les deplacements et les lieux.
• Fournir de l'information, des suggestions et des options d'une maniere qui est exacte, repond efficacement aux besoins des clients et les incite a acheter.
• Suivre et signaler avec precision les types d'appels et les problemes de service.
• Promouvoir et vendre des produits ou des services.
• Solliciter la vente de services nouveaux ou supplementaires.
• Traiter les appels pour atteindre ou depasser la mesure quotidienne etablie, tout en maintenant un temps de conversation moyen conforme aux besoins operationnels actuels.
• Respecter ou depasser les normes de qualite.

EN

• Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly and professional manner.
• Effectively turn customer inquiries into sales.
• Utilize appropriate selling techniques to meet revenue and close rate goals.
• Research travel rates, destinations, options and packages for customers.
• Read provided scripts verbatim while maintaining sales and quality standards.
• Accurately answer general travel and site related questions.
• Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
• Accurately track and report call types and service issues.
• Promote and sell products or services.
• Solicit sale of new or additional services.
• Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
• Meet or exceed quality standards.

FR

• Diplome d'etudes secondaires ou l'equivalent (obligatoire)
• Diplome d'etudes collegiales (de preference)
• Deux ans d'experience de la vente, telemarketing, ventes incitatives, et du service a la clientele (obligatoire)
• Deux ans d'experience dans l'industrie des voyages d'affaires ou d'agrement (obligatoire)
• Un an d'experience en reservation internationale
• Le bilinguisme (francais, anglais, tant a l'oral qu'a l'ecrit) est requis pour repondre aux appels des clients anglophones et francophones partout au Canada et dans le monde.

Teleperformance encourage les candidatures de personnes en situation de handicap. Des amenagements sont disponibles sur demande pour les candidats participant a tous les aspects du processus de selection. Si vous etes invite a participer au processus de selection, nous nous engageons a vous proposer les amenagements necessaires pour repondre au mieux a vos besoins.

EN

• High school degree or equivalent (required)
• College or some college degree (preferred)
• Two years of customer sales, upsales, telemarketing and service experience (required)
• Two years Corporate or leisure travel industry experience (required)
• One-year international booking experience
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.