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Remote Chat Customer Service Jobs in Quebec (NOW HIRING)

Desjardins Group

P&C insurance agent

Brossard, QC · Remote

You help sell general insurance products and services through multiple distribution channels based ... Benefits apply based on eligibility criteria. #LI-Remote What you bring to the table * College ...

GCM Consultants inc.

We are a local engineering firm that has been helping customers in all industries with engineering ... Experienced in establishing the required deliverables for service proposals in consulting ...

New

GCM Consultants inc.

We are a local engineering firm that has been helping customers in all industries with engineering ... service proposals in consulting engineering. Relevant experience in consulting engineering and ...

Medaviehs

Bilingual Data Specialist

Montreal, QC · On-site +1

CA$53K - CA$66K/yr

Act as the first point of contact for clients by providing professional service and communicating ... Excellent skills in customer approach. * Ability to organize work and information methodically to ...

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All JobsChat Customer Service JobsRemote Chat Customer Service JobsRemote Chat Customer Service Jobs in Quebec

Remote Chat Customer Service information

What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?

AspectRemote Chat Customer ServiceRemote Email Customer Support
Communication MethodReal-time chat interactionsAsynchronous email correspondence
Required SkillsTyping speed, quick problem-solvingClear writing, attention to detail
Work EnvironmentLive chat platforms, customer service softwareEmail platforms, ticketing systems
Common IndustriesRetail, tech, telecomSoftware, e-commerce, finance

Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.

What are the key skills and qualifications needed to thrive as a remote chat customer service representative?

To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.

What are some common challenges faced by remote chat customer service representatives, and how can they be managed?

Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.

What is a remote chat customer service?

A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.
What are the most commonly searched types of Chat Customer Service jobs in Quebec? The most popular types of Chat Customer Service jobs in Quebec are:
What are popular job titles related to Remote Chat Customer Service jobs in Quebec? For Remote Chat Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Chat Customer Service jobs in Quebec look for? The top searched job categories for Remote Chat Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Remote Chat Customer Service jobs? Cities in Quebec with the most Remote Chat Customer Service job openings:
Remote Chat Customer Service jobs near you
Infographic showing various Remote Chat Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

P&C insurance agent

Desjardins Group

Brossard, QC • Remote

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Temporary position for 12 months.

As a Property and casualty insurance agent, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell general insurance products and services through multiple distribution channels based on member/client needs and current strategies and practices. You promote and sell property and casualty coverage to individual clients. You analyze member/client needs and use your persuasive skills to help them choose the right coverage. You ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures. You help develop and maintain business relationships, analyze member/client needs and develop custom solutions. You help develop solutions using your analytical skills and discipline-specific knowledge. The ability to learn quickly and use technology effectively is essential. You assist current and potential members and clients. You represent the organization and help negotiate agreements with clients. More specifically, you will be required to:

  • Serve members and clients, assess their needs, promote insurance products and help members and clients choose coverage
  • Prepare quotes and issue insurance contracts
  • Follow up on files, analyze renewals requiring special underwriting, and correct contracts as needed
  • Respond to information requests and amend contracts to ensure client satisfaction and retention
  • Develop business partnerships to generate referrals.

What we offer*

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Remote


What you bring to the table

  • College diploma in a related field
  • A minimum of two years of relevant experience
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
Complexity, Customer Focus, Ensures accountability, Interpersonal Savvy, Nimble learning, Tech savvy


Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-08-10

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