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Remote Chat Agent Jobs in Minnesota (NOW HIRING)

TEKsystems

Email Customer Service Reps

Minneapolis, MN · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 18, 2026. About ...

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How much do remote chat agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote chat agent in Minnesota is $20.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.55 and $21.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs
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What job categories do people searching Remote Chat Agent jobs in Minnesota look for? The top searched job categories for Remote Chat Agent jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Chat Agent jobs? Cities in Minnesota with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Minnesota as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,571 per year, or $20.9 per hour.

Principal Software Engineer - Remote

UnitedHealth Group

Eden Prairie, MN • On-site, Remote

$112K - $193K/yr

Full-time

Retirement

Re-posted 23 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

189th of 887 rated healthcare providers

Job description

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
We are looking for an experienced Senior Application Architect with solid expertise in AWS and Amazon Connect (Digital Channels) to design and deliver scalable, secure, and intelligent customer engagement solutions. This role requires deep technical expertise and close collaboration with business stakeholders to implement GenAI-powered customer and agent experiences.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Design end-to-end solutions using Amazon Connect (Chat), Lex Chatbots, and AWS services
  • Develop and optimize contact flows and conversational AI experiences
  • Architect Bedrock-based AI agent flows and integrate GenAI capabilities
  • Define scalable, secure, and high-availability architectures
  • Ensure alignment with enterprise standards and best practices
  • Work with Amazon Connect, Lex, AWS Lambda, Amazon Bedrock, Amazon Q, Agent Core, and Strands Agents
  • Leverage AI/ML services to enhance customer experiences
  • Integrate AI agents into customer journeys and backend systems
  • Engage with business teams to gather and refine requirements
  • Maintain configuration workbooks and solution documentation
  • Translate business requirements into technical designs
  • Implement secure architecture practices
  • Ensure compliance with enterprise security policies
  • Perform troubleshooting and root cause analysis
  • Optimize system performance and reliability

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 8+ years of overall IT experience
  • 5+ years of relevant experience in AWS and Amazon Connect
  • 5+ years of experience with system architecture, security, and troubleshooting
  • 3+ years of hands-on expertise in AWS Lambda, Amazon Lex and serverless architecture
  • 3+ years of experience with GenAI services (Bedrock, Amazon Q, AI Agents)
  • Driver's License and access to reliable transportation

Preferred Qualifications:
  • Proven excellent communication and stakeholder management
  • Proven solid analytical and problem-solving skills
  • Ability to work in cross-functional teams
  • Demonstrated leadership and mentoring capabilities
  • Experience in digital contact center transformation
  • Exposure to omnichannel engagement platforms
  • Experience migrating from Genesys or LivePerson to Amazon Connect

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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