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Permanent Remote Call Monitoring Jobs in Minnesota

... monitoring. * Lead and/or develop project requirements from inception through completion for ... Must be a US Citizen or have permanent residence status (Green Card). * Must have lived in the ...

Patient Scheduler II

Duluth, MN ยท On-site +1

$19.69 - $28.59/hr

Proficiently and accurately enters data into the permanent electronic health record while talking ... call center Licensure/CertificationQualifications: FTE: 1 Possible Remote/Hybrid Option: Remote ...

... monitoring. * Lead and/or develop project requirements from inception through completion for ... Must be a US Citizen or have permanent residence status (Green Card). * Must have lived in the ...

... monitoring. * Lead and/or develop project requirements from inception through completion for ... Must be a US Citizen or have permanent residence status (Green Card). * Must have lived in the ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Minnesota? For Permanent Remote Call Monitoring jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Minnesota look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Minnesota are:
What cities in Minnesota are hiring for Permanent Remote Call Monitoring jobs? Cities in Minnesota with the most Permanent Remote Call Monitoring job openings:

Planner (Human Services) Faribault & Martin Counties - Healthy Families America Program Manager

Minnesota Merit System

Blue Earth, MN โ€ข On-site, Remote

$30.91 - $42.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Job description

Salary: $30.91 - $42.04 Hourly
Location : Faribault-Martin Counties, Fairmont and/or Blue Earth, MN, MN
Job Type: Full Time Permanent
Remote Employment: Remote Only
Job Number: 238-46
County: Faribault & Martin Human Services Counties
Opening Date: 05/29/2026
Closing Date: 6/12/2026 4:30 PM Central
Classification Summary
of and Counties is seeking applicants for a full-time (40 hours per week) Planner (Human Services) - Regional Healthy Families America (HFA) Program Manager position. Entry salary range is $30.91 - $33.72 per hour.
This role plays a vital leadership role in strengthening family health outcomes across the region by guiding the implementation of an evidence-based home visiting model. This position ensures program excellence through rigorous adherence to HFA Best Practice Standards, manages complex multi-county partnerships, and oversees financial stewardship of state and federal home visiting grants. With a focus on data-driven decision-making, collaborative community planning, and continuous quality improvement, the HFA Program Manager empowers local teams to deliver high quality, equitable services to pregnant and parenting families. As a strategic connector, coach, and program expert, this role advances the agency's mission to support healthier futures for infants, children, and families through coordinated, consistent, and compassionate public health programming.
Come join the public service team at Human Services of Faribault & Martin Counties! You will be a part of skilled, caring and knowledgeable health and human services professionals whose talents and contributions promote, strengthen and protect individuals, families and communities in Faribault and Martin Counties every day!
The HSFMC comprehensive benefit package includes health insurance (including option for high-deductible health plan) with employer sharing in cost, employer-paid $20,000 term life insurance, earned sick and safe time, generous paid leave policy, and 11 paid holidays each year. As a public employer, we provide a defined benefit annuity through PERA (employer contributes 6.5% plus 1%; employee contributes 6.5%). Employees have options for employee-paid dental, vision, accident, critical care insurance, and additional life insurance. Employees can contribute pre-tax to health savings account (per qualifications), pre-tax flexible spending accounts, short and long-term disability insurance, and Section 457 deferred compensation plans (Corebridge and Nationwide). Employer qualifies for the Public Service Student Loan Forgiveness (PSLF) program. Additional details are available on our website at . Office Hours are 8:00 a.m. to 5:00 p.m. Monday - Friday; flexible work hours can often be accommodated to balance family and personal life.
Faribault & Martin Counties are mostly rural/agricultural. Our small-town values make this an ideal place for raising families yet we are only two hours from the Twin Cities and all it has to offer.
Embracing respect and integrity, Human Services of Faribault & Martin Counties responds to the needs of all community members and provides health and human services in a dignified and meaningful manner. Through a partnership with those we serve, we strive to improve their current situations and help them live their best life.
Examples of Duties
MN Merit System Examples of Duties:
Works with community and professional groups in developing specific planning philosophies, strategies and goals.
Assists the agency leadership with preparation of public health or human services program plans, goals, objectives, reports and budget.
Consults with state, regional, and local officials, staff members and organizational leaders to gain information related to specific plans and programs.
Confers with local officials and agency staff on specific planning projects, techniques and goals.
Assists in implementing and evaluating new programs and services related to planning efforts.
Conducts surveys and/or community assessments as needed for program development.
Monitors the goals and objectives of the public health program plans and evaluate progress towards meeting these with staff and resources available.
Give community presentations on assigned program areas as requested.
Minimum Qualifications
MN Merit System Minimum Qualifications
A Bachelor's degree from an accredited four-year college or university in social work, psychology, sociology, public health, health education, planning, public administration, community health, urban planning, policy analysis, quantitive or statistical analysis or closely related field and three (3) years of experience with professional responsibility for planning or administrative functions such as coordinating or planning community programming for specific populations.
OR
A Master's degree from an accredited four-year college or university in social work, psychology, sociology, public health, health education, planning, public administration, community health, urban planning, policy analysis, quantitive or statistical analysis or closely related health or human services field AND one (1) year of experience as a social worker, public health nurse, community health educator or related experience with some professional responsibility for planning or administrative functions such as coordinating or planning community programming for specific populations.
Examination Process
The examination will consist of a rating of training and experience based on the information you provide in your application and your responses to the supplemental questions included in the application process. You must read the questions carefully, answer truthfully, and include any experience claimed in your answers to the supplemental questions in the Work Experience section of your application. Any experience claimed in your answers to the supplemental questions but not included in the Work Experience section of you application will not be credited.
Once your application has been submitted changes cannot be made. If you have a change in location availability or your contact information changes please email with the new information and include your applicant ID.
Submit an application to Minnesota Merit System by clicking on the following link: (Planner-Human Services)
An Equal Opportunity and Affirmative Action Employer
The following benefits may be available and vary by County, please check with the County directly to see what types of benefits they offer:
  • Pension/Retirement Benefits
  • Insurance Benefits, including health and dental
  • Pre-Tax flexible spending accounts
  • Health savings account
  • Employer paid life insurance
  • PTO - Vacation/Sick Leave
  • Paid holidays
  • Flexible work schedule
  • Monday - Friday work week, weekends off
  • Public Service Loan Forgiveness (PSLF) program

01
Recruitment Effectiveness: Where did you learn about this opportunity?
  • Merit System Website
  • County website
  • College website (Please Specify below)
  • Career Fair (Please Specify below)
  • Alumni Newsletter (Please Specify below)
  • Job Listserve (Please Specify below)
  • U of MN Goldpass (www.goldpass.umn.edu)
  • Landit.org
  • LinkedIn
  • Indeed
  • Local Newspaper (Please Specify below)
  • Non-profit agency (Please Specify below)
  • Community website (Please Specify below)
  • MN Council of Non-Profits Website (www.mncn.org)
  • Professional Conference (Please Specify below)

02
Please Specify as indicated above:
Required Question