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Permanent Remote Call Monitoring Jobs in Minnesota

University of Minnesota

Lab Assistant

Austin, MN · On-site +1

$16/hr

Inventory & Supply Management 20% Monitor inventory levels of lab supplies and materials. Place and ... Work location options include working fully remote, partially remote, or entirely in the office and ...

Essentia Health

Revenue Integrity Analyst II

Duluth, MN · On-site +1

$57K - $86K/yr

Monitor and investigate reconciliation variances and charge lag trends. Perform root cause analysis ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Days Shift End ...

Essentia Health

Revenue Integrity Analyst II

Duluth, MN · On-site +1

$57K - $86K/yr

... Monitor and investigate reconciliation variances and charge lag trends. • Perform root cause ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Days Shift End ...

Northfield Hospital & Clinics

Medical Coder

Northfield, MN · Remote

$22.80 - $32.18/hr

Monitors coding worklists, such as claims, denials, account checks, and tasks and ensures timely ... Casual/Call * Varying Days/Shifts * Remote work setting, but must live in the state of Minnesota ...

Northfield Hospital & Clinics

Medical Coder

Northfield, MN · Remote

$22.80 - $32.18/hr

Monitors coding worklists, such as claims, denials, account checks, and tasks and ensures timely ... Casual/Call * Varying Days/Shifts * Remote work setting, but must live in the state of Minnesota ...

Lancesoft

IT Project Manager

MN · On-site +1

$75.75 - $109.84/hr

Remote with a heavy preference on local Position Summary We are seeking an experienced Technical ... Monitor program performance through KPIs and provide recommendations to improve execution. * Drive ...

Motorola

$100K - $110K/yr

... Call Handling equipment, Reporting applications, and Fire Station Alerting systems. The Solution ... This is a remote position and candidates can live anywhere in the US. The Solution Architect is the ...

Essentia Health

Health Unit Coordinator

Duluth, MN · On-site +1

$20.20 - $30.09/hr

FTE: 0.75 Possible Remote/Hybrid Option: Shift Rotation: Day/Eve Rotation (United States of America ... No Call Obligation: No Union: DC USWA Main & Neighborhoods (DCUMN) Union Posting Deadline: 07/28 ...

Essentia Health

Health Unit Coordinator Level 16

Duluth, MN · On-site +1

$16.25 - $21.75/hr

... monitor when indicated notifying patient's caregiver of any changes; and other duties as assigned ... FTE: 0.6 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America ...

Essentia Health

Patient Experience Partner

Duluth, MN · On-site +1

$57K - $86K/yr

Collects, monitors, analyzes, and summarizes patient experience data, comments, and trends to ... Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $57,345.60 ...

Essentia Health

Patient Experience Partner

Brainerd, MN · On-site +1

$57K - $86K/yr

Collects, monitors, analyzes, and summarizes patient experience data, comments, and trends to ... Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $57,345.60 ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Minnesota? For Permanent Remote Call Monitoring jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Minnesota look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Minnesota are:
What cities in Minnesota are hiring for Permanent Remote Call Monitoring jobs? Cities in Minnesota with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Minnesota as of June 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution.

Senior Revenue Integrity Analyst - Charge Build/Foundation

Essentia Health

Duluth, MN • On-site, Remote

$62K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Essentia Health rating

7.0

Company rating: 7.0 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

Building Location:
Business Service Center
Department:
1006210 REVENUE INTEGRITY - EH SS
Job Description:
The Senior Revenue Integrity Analyst - Charge Build/Foundation serves as the enterprise subject matter expert for charge configuration, Epic build integrity, and chargemaster (CDM) governance. This role is responsible for ensuring the foundational accuracy of charge build within Epic, including CPT/HCPCS assignment, revenue code mapping, modifier logic, pricing alignment, and general ledger linkage. This position safeguards the structural integrity of the organization's revenue cycle by overseeing new charge build requests, maintaining CDM accuracy, supporting regulatory updates, and ensuring standardized charge configuration across all facilities and service lines. This role works proactively and cross-functionally with Finance, Coding, Compliance, Patient Access, Billing, Clinical Departments, Informatics, and IT to prevent downstream denials, revenue leakage, and compliance risk.
Education Qualifications:
Key Responsibilities:
  • Lead EPIC (HB/PB) charge build, including CPT/HCPCS, revenue codes, modifiers, pricing, GL mapping, router rules, and testing for new or expanded services
  • Maintain and govern the chargemaster through regulatory updates, CDM standardization, defensible pricing, and price transparency accuracy
  • Partner with IT and Clinical Informatics to ensure compliant and optimized charge setup
  • Establish and monitor charge reconciliation controls, policies, education, variance investigation, and escalation of financial risk
  • Promote alignment with Epic Foundation principles and Epic Gold Standard workflows
  • Oversee charge capture performance, monitoring charge lag, work queues, and root causes of missed or incorrect charges
  • Implement systemic corrections to prevent recurring issues
  • Conduct denial root cause analysis, monitor payer edits, and implement build and workflow corrections in partnership with operational, IT, and Revenue Cycle leaders
  • Develop and maintain revenue integrity dashboards, KPIs, and reports to help inform and guide leadership actions
  • Serve as escalation point for complex issues and mentor Revenue Integrity team members while leading cross-functional optimization initiatives

Education Requirements:
  • Bachelor's degree in a related field.
  • Extensive relevant experience may be considered in lieu of formal education.

Required Qualifications:
  • Epic Resolute (HB and/or PB) experience
  • 5+ years in Revenue Integrity, CDM Build/Maintenance, Revenue Cycle, Coding, or healthcare finance
  • Advanced knowledge of CPT/HCPCS, revenue codes, CMS billing regulations, charge build workflows and CDM governance
  • Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), including advanced Excel skills for data analysis and reporting

Preferred Qualifications:
  • Epic HB or PB certification
  • CRCR, CHRI, CPC, CCS, RHIA, RHIT or similar certification
  • Experience leading charge standardization initiatives in an integrated health system
  • Knowledge of payer contracts and reimbursement methodologies

Licensure/Certification Qualifications:
FTE:
1
Possible Remote/Hybrid Option:
Remote
Shift Rotation:
Day Rotation (United States of America)
Shift Start Time:
Days
Shift End Time:
Days
Weekends:
NO
Holidays:
No
Call Obligation:
No
Union:
Union Posting Deadline:
Compensation Range:
$62,691.20 - $94,036.80
Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

What Essentia Health employees say

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About Essentia Health

Sourced by ZipRecruiter

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including 3,500 registered nurses & licensed practical nurses, who serve our patients and communities through the mission of being called to make a healthy difference in people's lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Duluth, MN, US

Year founded

2004

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