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Permanent Remote Call Monitoring Jobs in Minnesota

University of Minnesota

Lab Assistant

Austin, MN · On-site +1

$16/hr

Inventory & Supply Management 20% Monitor inventory levels of lab supplies and materials. Place and ... Work location options include working fully remote, partially remote, or entirely in the office and ...

Essentia Health

Revenue Integrity Analyst II

Duluth, MN · On-site +1

$57K - $86K/yr

Monitor and investigate reconciliation variances and charge lag trends. Perform root cause analysis ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Days Shift End ...

Essentia Health

Revenue Integrity Analyst II

Duluth, MN · On-site +1

$57K - $86K/yr

... Monitor and investigate reconciliation variances and charge lag trends. • Perform root cause ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Days Shift End ...

Northfield Hospital & Clinics

Medical Coder

Northfield, MN · Remote

$22.80 - $32.18/hr

Monitors coding worklists, such as claims, denials, account checks, and tasks and ensures timely ... Casual/Call * Varying Days/Shifts * Remote work setting, but must live in the state of Minnesota ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Minnesota? For Permanent Remote Call Monitoring jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Minnesota look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Minnesota are:
What cities in Minnesota are hiring for Permanent Remote Call Monitoring jobs? Cities in Minnesota with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Minnesota as of June 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution.

Recruiter

Westinghouse Electric Company, LLC

Minneapolis, MN • On-site, Remote

$34 - $38/hr

Other

Medical, Retirement, PTO

Posted 4 days ago

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

Minneapolis, MN

We are looking for an experienced Recruiter to support high-volume hiring projects within Customer Care and Operations organizations. You will focus on recruiting for customer-facing positions, including Call Center Agents, Credit Representatives, and Business Service Center Representatives. You will report to the Talent Acquisition Manager and partner with hiring leaders, team members, and recruiting team members across multiple locations.

Additional Details:

  • Full-time schedule of 40 hours per week
  • Our needs and hiring volume may require overtime.
  • Remote work available during the contract assignment
  • If we convert you to a permanent employee, we expect a hybrid schedule with office attendance Tuesday through Thursday.
  • Opportunity to support large-scale, high-volume hiring projects within a collaborative and fast-paced environment
  • Potential for long-term extension and/or permanent conversion based on performance and our needs

The ideal candidate will have experience managing the full recruitment lifecycle, building partnerships with hiring leaders, and filling high-volume positions.

Key Responsibilities:

  • Manage full-cycle recruiting for high-volume customer care and call center positions
  • Source, screen, and qualify candidates through multiple recruiting channels
  • Conduct phone interviews and initial candidate assessments
  • Coordinate interviews with hiring managers and business leaders
  • Guide candidates through the hiring process from application through offer stage
  • Manage offer creation, negotiations, and candidate communications
  • Develop relationships with hiring leaders and important partners
  • Partner with business teams to understand workforce needs and recruiting priorities
  • Use Applicant Tracking Systems (ATS) to maintain accurate candidate records and reporting
  • Ensure a positive candidate experience throughout the recruiting process
  • Support recruiting efforts across multiple departments and operational teams

Qualifications:

  • High School Diploma or GED
  • Experience managing full-cycle recruitment processes
  • Sourcing and candidate pipeline development experience
  • Experience working with Applicant Tracking Systems (ATS)
  • Experience using Workday Recruiting

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

  • Comprehensive Health and Income Protection Benefits
  • 401(k) Savings Plan
  • Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $34.00/hour to $38.00/hour.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com

Get connected with WECTEC Staffing Services on social media: LinkedIn

Equal Opportunity Employer including Veterans and Individuals with Disabilities

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