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Remote Cctv Engineer Jobs (NOW HIRING)

DLB Associates

ICT Engineer II

$83K - $104.13K/yr

Remote - work virtually from anywhere in the United States Job Summary The ICT Engineer II will ... Knowledge of Audio Visual (AV), Access Control and CCTV systems and components * Skilled at using ...

DLB Associates

ICT Engineer III

$104.74K/yr

Remote - work virtually from anywhere in the United States JOB SUMMARY The ICT Engineer III will ... Knowledge in Audio Visual (AV), Access Control and CCTV designs and standards * Skilled at using ...

Bay Alarm Company

Tech Support

Concord, CA · Remote

$41.10K - $51.60K/yr

Provide remote technical assistance to Bay Alarm customers and Bay Alarm employees related to alarm system/access control/CCTV/IP networking/remote panel services including installation, programming ...

1Valet

Technical Project Manager

Phoenix, AZ · On-site +1

This role bridges engineering, operations, vendors, and clients, ensuring projects are delivered on ... Desktop Portals and Remote Desktop Management is a definite plus. Experience managing CCTV ...

Hikvision Usa Inc.

Technical Sales Manager

New York, NY · Remote

$105K - $175K/yr

Success in this role requires a strong foundation in CCTV, access control, intrusion detection, and ... This is a home-based remote position that requires frequent travel by car. What are the key ...

Hikvision Usa Inc.

Technical Sales Manager

New York, NY · Remote

$105K - $175K/yr

Success in this role requires a strong foundation in CCTV, access control, intrusion detection, and ... This is a home-based remote position that requires frequent travel by car. What are the key ...

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Remote Cctv Engineer information

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$61.5K

$152.8K

$205.5K

How much do remote cctv engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for remote cctv engineer in the United States is $152,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $143,000.00 and $158,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote CCTV Engineer, and why are they important?

To thrive as a Remote CCTV Engineer, you need a solid understanding of video surveillance systems, networking, and electronics, usually supported by relevant technical certifications or vocational training. Familiarity with CCTV management software, IP camera configuration, and remote diagnostic tools is essential. Strong problem-solving skills, attention to detail, and effective communication abilities make someone stand out in this position. These skills and qualities are crucial for efficiently maintaining security systems, quickly resolving technical issues, and ensuring client satisfaction from a remote environment.

What are some common challenges faced by Remote CCTV Engineers when diagnosing and resolving issues off-site?

Remote CCTV Engineers often encounter challenges such as limited physical access to hardware, which can make diagnosing hardware faults more difficult. They rely heavily on remote diagnostic tools and clear communication with on-site personnel to troubleshoot issues. Additionally, ensuring network stability and security for remote connections can be a challenge, as disruptions may hinder their ability to access and resolve problems efficiently. Building strong problem-solving skills and staying updated with the latest remote management technologies are key to overcoming these challenges.

What is a Remote CCTV Engineer?

A Remote CCTV Engineer is a professional who specializes in the installation, configuration, maintenance, and troubleshooting of closed-circuit television (CCTV) systems, often providing support and monitoring services from a remote location. These engineers use secure connections to access camera systems, perform diagnostics, and resolve technical issues without needing to be physically present on-site. Their work enhances security for businesses and organizations by ensuring surveillance systems are always operational and up-to-date.

What is the difference between Remote CCTV Engineer vs CCTV Technician?

AspectRemote CCTV EngineerCCTV Technician
CertificationsNetwork, security, and CCTV system certificationsBasic CCTV installation and maintenance certifications
Work EnvironmentRemote troubleshooting, system monitoring, and remote supportOn-site installation, repair, and maintenance
Employer & IndustrySecurity companies, tech firms, remote service providersSecurity firms, installation companies, retail, and commercial sites

The main difference is that Remote CCTV Engineers focus on remote system management, troubleshooting, and support, often working from a distance using network tools. CCTV Technicians typically perform on-site installation, repairs, and maintenance of CCTV systems. Both roles require relevant certifications, but the Remote CCTV Engineer emphasizes remote technical skills, while the CCTV Technician involves hands-on work.

More about Remote Cctv Engineer jobs
What cities are hiring for Remote Cctv Engineer jobs? Cities with the most Remote Cctv Engineer job openings:
What are the most commonly searched types of Cctv Engineer jobs? The most popular types of Cctv Engineer jobs are:
What states have the most Remote Cctv Engineer jobs? States with the most job openings for Remote Cctv Engineer jobs include:
What job categories do people searching Remote Cctv Engineer jobs look for? The top searched job categories for Remote Cctv Engineer jobs are:
Remote Cctv Engineer jobs near you
Infographic showing various Remote Cctv Engineer job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 100% Remote job distribution, with an average salary of $152,773 per year, or $73.4 per hour.
Security Alarm Tech Support - Access Control, CCTV, Intrusion - Remote

Security Alarm Tech Support - Access Control, CCTV, Intrusion - Remote

Interface Systems LLC

Remote

Full-time

Posted 11 days ago

Job description

Overview
The Level 2 Security Technical Support position exists within Interface's Customer Support Organization centered around Security Lifecycle Support. Interface provides nationally recognizable clients with a diverse bundle of managed communications, networking, and security solutions. A Level 2 Technical Support Agents' functional focus of this role is providing fault isolation, repair, and service restoration while providing first class service for clients. This position plays a key role in enabling a seamless customer-driven support experience for the complex networks being supported.
Business Security services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion service offerings.
Though paired with Level 1 support teams, this role also engages directly with customers as required. In addition to demonstrating expertise with Business Security device configurations; exceptionally strong written, oral, and customer communication skills are also required. Level 2 Security Support Analysts are required to provide real-time support through various channels including ticket management applications, email, chat, and phone. Key day-to-day functions include supporting security incidents that could not be resolved by the Level 1 support teams. Those cycles range in size and complexity; including everything from single site devices and connectivity diagnosis to broad scale faults and complex configuration changes.
We currently have two remote openings available with the following schedules:
  • Tuesday-Saturday, 9:00 AM - 6:00 PM (Sunday and Monday off)
  • Sunday & Monday: 11:00 AM - 8:00 PM; Tuesday-Thursday: 10:30 AM - 7:30 PM (Friday and Saturday off)

Responsibilities
  • Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.
  • Effectively engages with a diverse internal and external audience. The customer audience includes technical personnel, management, operations, support, and field resources. Internal teams include Field Operations, Logistics, Delivery, Account Management, Network Engineering, and various vendors.
  • Execute and/or guide logical security fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support.
  • Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management.
  • Effectively operate within a fast-paced environment and proficiently negotiate demanding client requirements.
  • Maintain contractual Service Level Agreements and on occasion conduct a root cause analysis around outliers to assist in instilling preventative measures with management.
  • Recognize, identify, and prioritize support incidents in accordance with client business requirements, organizational policies, and operational impact.
  • Required to work with cross-functional teams to drive expedient fault isolation diagnosis & resolution. Work with level 1 in the event an incident is escalated. Determine the validity of the escalation. If valid, take ownership of the incident and resolve. If the escalation is not valid, partner with our level 1 partner to determine the coaching/training needs of the level 1 agent.
  • Act as a second point of contact for Customer and Field Engineer channels for Interactive Video/Audio, Intrusion, CCTV, and Intercom lines of business.
  • Act as primary point of contact for Customer and Field Engineer channels for Fire, Business Intelligence, Access Control and Sonitrol lines of business
  • Maintain a thorough understanding of Security fundamentals, associated platforms, devices, and configurations.
  • Manage or assist on assigned projects and program components to deliver services in accordance with established objectives. Coordinate with your support leaders on Microsoft Planner for timely communication and task updates.
  • Respond to inquiries from staff, administrators, site personnel and outside vendors to provide technical assistance and support.
  • Analyze open cases and/or chronic locations by proficiently applying a logical process of elimination for troubleshooting security services, top down. This includes security/video equipment, carrier circuitry, customer wiring, customer hardware, software applications, and successful signal and video verification delivery for the alarm monitoring centers.
  • Proactively identify and manage problem management by analyzing and applying a logical process of elimination for fault isolation and resolution with repeat incidents. Leverage lessons learned from problem management to propose new or make additions to knowledge articles to increase quality of outcomes and improve incident resolution time.
  • Demonstrate technical proficiency with Fire Systems, Access Control, and all forms of CCTV including but not limited to HikCentral, iVMS..etc.
  • Work schedule flexibility, weekend and off hours support as required.

CORE COMPETENCIES
  • Client Service: Ability to anticipate a client's needs and respond to them in a timely manner.
  • Drives for Results: Action oriented, attention to detail, and a sense of urgency in all aspects of job.
  • Excellent Communication: Effective use of language to gather info & facilitate exchanges which yield results.
  • Flexible/Creative/Analytical: Ability to adapt to changes without losing focus. Apply logic and creative thinking to problem-solve and create solutions.
  • Results Orientation: Will do what it takes to deliver results. Confident and self-motivated.
  • Interpersonal Relations: Exhibits understanding & respect of others to achieve positive work relationships.
  • Positive Attitude: Embraces change. Develops and accomplishes personal goals.
  • Technical Acumen: Ability to clearly understand a variety of voice/data/security services being provided via analog and managed IP Network solutions.

Qualifications
  • Minimum of 1-2 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers
  • Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
  • Working and Practical knowledge of low-voltage installation and support is a plus
  • Honeywell, DMP, and Bosch training and/or certification is preferred

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

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