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Remote Call Reviewer Jobs in Indiana (NOW HIRING)

Liveops

Remote Customer Service Agent

Fishers, IN · Remote

$14.50 - $19.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Columbus, IN · Remote

$14.50 - $19.25/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Bloomington, IN · Remote

$14.25 - $19.25/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Elkhart, IN · Remote

$14.75 - $19.75/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Harris

$10/hr

Chart Review 8 min Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min * Total Time Spent:44 min = 2 encounters * As a productivity-based position - there is no compensation outside ...

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All JobsCall Reviewer JobsRemote Call Reviewer JobsRemote Call Reviewer Jobs in Indiana

Remote Call Reviewer information

See Indiana salary details

$9

$28

$59

How much do remote call reviewer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote call reviewer in Indiana is $28.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $35.82 per hour, depending on experience, location, and employer.

What is a remote call reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a remote call reviewer?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by remote call reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are the most commonly searched types of Call Reviewer jobs in Indiana?

The most popular types of Call Reviewer jobs in Indiana are:

What are popular job titles related to Remote Call Reviewer jobs in Indiana?

For Remote Call Reviewer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Call Reviewer jobs in Indiana look for?

The top searched job categories for Remote Call Reviewer jobs in Indiana are:

What cities in Indiana are hiring for Remote Call Reviewer jobs?

Cities in Indiana with the most Remote Call Reviewer job openings:

Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,207 per year, or $28.5 per hour.

Remote Customer Service Agent

Liveops

Fishers, IN • Remote

$14.50 - $19.50/hr

Contractor

Re-posted 7 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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