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Remote Call Reviewer Jobs in Indiana (NOW HIRING)

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Remote Call Reviewer information

See Indiana salary details

$9

$28

$59

How much do remote call reviewer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote call reviewer in Indiana is $28.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $35.82 per hour, depending on experience, location, and employer.

What is a remote call reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a remote call reviewer?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by remote call reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are the most commonly searched types of Call Reviewer jobs in Indiana?

The most popular types of Call Reviewer jobs in Indiana are:

What are popular job titles related to Remote Call Reviewer jobs in Indiana?

For Remote Call Reviewer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Call Reviewer jobs in Indiana look for?

The top searched job categories for Remote Call Reviewer jobs in Indiana are:

What cities in Indiana are hiring for Remote Call Reviewer jobs?

Cities in Indiana with the most Remote Call Reviewer job openings:

Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,207 per year, or $28.5 per hour.

Telehealth Call Center Clinician

New Vista Behavioral Health

Indianapolis, IN • Remote

$30 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Telehealth Call Center Clinician
Remote Opportunity (Must be Licensed in Indiana)
Shifts: 3 x 12 hours (2pm - 2 am)


Pay: $30 - $34 per hour


About New Vista:

At NewVista, we are the behavioral health experts. We strive to treat every patient with impeccable precision and care as if they are family. NewVista Behavioral Health is a forward-thinking development and operating company of behavioral health hospitals, substance abuse rehabilitation centers, and behavioral health providers serving the adult and geriatric population

Position Overview

The Telehealth Call Center Clinician provides clinical assessment, care coordination, and referral services via telehealth. This role works collaboratively with interdisciplinary teams and external providers to ensure timely, compliant, and high-quality patient care. This is a remote position for candidates licensed to practice in the state of Indiana.

Key Responsibilities

  • Conducts level-of-care assessments and completes ASAM documentation via telehealth platforms.
  • Coordinates care with interdisciplinary treatment teams and external providers, providing timely clinical updates.
  • Communicates effectively while adhering to HIPAA and 42 CFR Part 2 regulations; documents all interactions accurately.
  • Provides community resource information and facilitates “warm referrals” to support patient engagement.
  • Collaborates with utilization review staff regarding authorizations and ongoing care needs.
  • Completes comprehensive, timely documentation in compliance with organizational, clinical, and regulatory standards.
  • Demonstrates strong crisis intervention skills while maintaining patient confidentiality.
  • Maintains working knowledge of applicable clinical regulations and best practices.
  • Completes the admissions process, including verification of benefits and securing required authorizations.

Education Requirements

  • High school diploma or GED required.
  • Bachelor’s degree preferred (BSW, LSW, or RN), or
  • Master’s degree in Social Work, Counseling, or a related field with appropriate licensure.

Licensure Requirements

  • Active Indiana licensure required.
  • Eligible licenses include:
  • LSW
  • LCSW
    Why You’ll Love It Here (Full‑Time Benefits)
  • Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision
  • Generous PTO and paid holidays
    401(k) with company contribution; Life and disability coverage
    Tuition reimbursement up to $15,000 and student loan forgiveness programs

Apply