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Remote Call Monitoring Jobs in Illinois (NOW HIRING)

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

$105K - $140K/yr

Monitor and analyze customer usage patterns and behavior to identify increased adoption and ... Leverage AI tools in day-to-day work including account research, call prep, renewal analysis, and ...

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

Monitor and analyze customer usage patterns and behavior to identify increased adoption and ... Leverage AI tools in day-to-day work including account research, call prep, renewal analysis, and ...

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All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Illinois

Remote Call Monitoring information

See Illinois salary details

$10

$16

$24

How much do remote call monitoring jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote call monitoring in Illinois is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.41 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Illinois?

For Remote Call Monitoring jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Illinois look for?

The top searched job categories for Remote Call Monitoring jobs in Illinois are:

What cities in Illinois are hiring for Remote Call Monitoring jobs?

Cities in Illinois with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Illinois as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 63% Full Time, 30% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,701 per year, or $16.7 per hour.

Remote Donation Call Specialist 2

Alonja Enterprises LLC

Camp Point, IL • On-site, Remote

$13 - $15/hr

Full-time

Posted 22 days ago

Job description


Still stuckworking a schedule that doesn't fit yourlife?
This opportunitygives you the ability to work fromhome, choose your hours, andbuild consistent income bysupporting major nonprofitfundraising campaigns.
We are seekingindividuals who are reliable,professional, and ready to operateindependently whilefollowing a proven system.
What You'll Do
  • Take inbound and outbound calls from donors
  • Guide conversations using structured scripts
  • Enter donation and pledge details accurately
  • Maintain professionalism and compliance standards
  • Meet performance and attendance expectations

Important Details (Please Read)
  • This is a 1099 contractor role - not a traditional job
  • Required certification before starting
  • You manage your own schedule
  • Continued access to work depends on performance

Requirements
Basic Qualifications
  • High school diploma or GED
  • 6+ months remote customer service OR 1 year on-siteexperience
  • Strong verbal communication skills
  • Comfortable navigating systems while speaking
  • Dedicated, quiet home workspace

Technical Requirements
  • Windows 11 PC (8GB RAM minimum; 16GB recommended)
  • USB headset with noise cancellation
  • Wired high-speed internet (WiFi-only not permitted)
  • Dual monitors recommended
  • No MacBooks or Chromebooks

Benefits
Compensation& Flexibility
  • Earn$13-$15/hour (performance-based)
  • Work when youwant- 24/7 availability
  • Buildconsistentincome from home

Ifyou'reready to stop trading time for rigid schedules and startworking on your terms, apply now.

Apply