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Remote Call Monitoring Jobs in Illinois (NOW HIRING)

Puzzle Healthcare

Nurse Practitioner (NP)

Springfield, IL · Remote

$60 - $75/hr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

GFT.

Senior Site/Civil Engineer

Chicago, IL · On-site +1

$125K - $160K/yr

Louis, MO or Marlton, NJ This can be a remote position for the right candidate. * Develop projects ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

Puzzle Healthcare

Nurse Practitioner (NP)

Saint Elmo, IL · Remote

$60 - $75/hr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Puzzle Healthcare

Nurse Practitioner (NP)

Rushville, IL · Remote

$60 - $75/hr

Monitor readmission risk and help close gaps in post-acute care  * Maintain compliance with post ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

eFinancial

(Remote) Sr. Special Investigator

Des Plaines, IL · On-site +1

$91K - $118K/yr

In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with ... Monitor and interpret regulatory changes, emerging fraud schemes, and industry trends, translating ...

Dentons

Docket Specialist, Litigation

Chicago, IL · On-site +1

$70K - $90K/yr

This is a remote role with flexibility to work from home, aligned to a Dentons office location. The ... Monitor cases with the use of various online resources. Handle all inquiries from attorneys ...

Bel

National Account Manager - C-Store East

Chicago, IL · Remote

$150K - $160K/yr

Remote work Job Id: 53958 National Account Manager - C-Store East At Bel, we are not just a company ... Monitor competitive activity and provide insights to inform business decisions Contribute to ...

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All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Illinois

Remote Call Monitoring information

See Illinois salary details

$10

$16

$24

How much do remote call monitoring jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote call monitoring in Illinois is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.41 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Illinois? For Remote Call Monitoring jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Illinois look for? The top searched job categories for Remote Call Monitoring jobs in Illinois are:
What cities in Illinois are hiring for Remote Call Monitoring jobs? Cities in Illinois with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Illinois as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 14% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,701 per year, or $16.7 per hour.

Nurse Practitioner (NP)

Puzzle Healthcare

Springfield, IL • Remote

$60 - $75/hr

Full-time

Medical, PTO

Posted 7 days ago

Job description

Puzzle Healthcare is a mission-driven, national post-acute care organization focused on protecting patients during their most vulnerable moments—right after a hospital stay. As a Nurse Practitioner in Springfield, IL you’ll provide focused care in nursing facilities helping reduce readmissions and improve recovery while enjoying autonomy, a predictable schedule, and strong team support.  

What You’ll Do  

  • Round in assigned facilities on a consistent weekday daytime schedule  
  • Oversee daily patient interactions through timely micro visits that support focused assessments to assess recovery, manage pain, wounds, and functional decline  
  • Collaborate with physicians, therapists, and facility staff on individualized recovery plans  
  • Use Puzzle’s EHR to complete documentation (often remotely from home)  
  • Monitor readmission risk and help close gaps in post-acute care  
  • Maintain compliance with post-acute and PM&R-related regulations  

What You’ll Gain  

  • Schedule: Weekday daytime hours only; no nights, weekends, holidays, or call  
  • Compensation: This position is compensated through an RVU-based productivity model. In accordance with pay transparency guidelines, the estimated hourly equivalent for this role is $60–$75 per hour, based on experience, productivity, and clinical performance. This hourly equivalent is provided for transparency purposes only and does not represent a guaranteed hourly wage. 
  • Benefits: Comprehensive health benefits, paid time off, professional development, and remote charting tools  
  • Culture: A supportive, mission-obsessed team that values collaboration, kindness, and career growth  

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