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Remote Call Monitoring Jobs in Illinois (NOW HIRING)

eFinancial

(Remote) Sr. Special Investigator

Des Plaines, IL · On-site +1

$91K - $118K/yr

In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with ... Monitor and interpret regulatory changes, emerging fraud schemes, and industry trends, translating ...

GFT.

Senior Site/Civil Engineer

Chicago, IL · On-site +1

$125K - $160K/yr

Louis, MO or Marlton, NJ This can be a remote position for the right candidate. * Develop projects ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

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Remote Call Monitoring information

See Illinois salary details

$10

$16

$24

How much do remote call monitoring jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote call monitoring in Illinois is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.41 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Illinois? For Remote Call Monitoring jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Illinois look for? The top searched job categories for Remote Call Monitoring jobs in Illinois are:
What cities in Illinois are hiring for Remote Call Monitoring jobs? Cities in Illinois with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Illinois as of August 2026, with employment types broken down into 73% Full Time, 15% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,701 per year, or $16.7 per hour.

Hybrid Pharmacist - 4 Days Retail/1 Day Remote (Memphis, TN)

Walgreens

Deerfield, IL • On-site, Remote

$133K - $162K/yr

Full-time

Re-posted 7 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,189 frontline employees who took The Breakroom Quiz

95th of 112 rated pharmacies

Job description


Job Summary
Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience.
Job Responsibilities
  • Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
  • Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
  • Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
  • Provides expertise, resources, education and support to broader team.
  • Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision.
  • Supports company policies, procedures, mission, values, and standards of ethics and integrity.
  • Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
  • Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions).
  • Oversees pharmacy opening, closing and shift change.
  • Maintains and develops relationships with medical providers and other health professionals. Ensures pharmacy staff follows up with medical providers' to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
  • Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
  • Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
  • Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities.
  • Participates in community events that reflect the unique communities we serve as requested by leadership team.
  • Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
  • Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
  • Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
  • BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
  • Current Pharmacist license as granted by the appropriate state licensing authority.
  • Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
  • Certified Immunizer or willing to become an immunizer within 90 days of hire.
  • Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).
  • Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
  • At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience with pharmacy technology including Intercom, Promise, and Plus.
  • Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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