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Remote Call Monitoring Jobs in Illinois (NOW HIRING)

Dentons

Docket Specialist, Litigation

Chicago, IL · On-site +1

$70K - $90K/yr

This is a remote role with flexibility to work from home, aligned to a Dentons office location. The ... Monitor cases with the use of various online resources. Handle all inquiries from attorneys ...

PadSplit

Account Executive - Chicago, IL

Chicago, IL · On-site +1

The ideal candidate thrives in a remote environment, demonstrates strong communication skills, and ... Monitor the real estate market, competitive landscape, and legislative changes to refine outreach ...

Bel

National Account Manager - C-Store West

Chicago, IL · Remote

$150K - $160K/yr

Remote work Job Id: 53794 National Account Manager - C-Store West At Bel, we are not just a company ... Monitor competitive activity and provide insights to inform business decisions Contribute to ...

Aprio

Director, Tariffs & Customs

Chicago, IL · On-site +1

$130K - $305K/yr

Monitoring and advising stakeholders on legal trends, developing areas of the trade law, and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Kobie Marketing

AI Engineer

Chicago, IL · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Genesys

Technical Account Manager

Ohio, IL · Remote

Remote Summary of Position: The Technical Account Manager (TAM) is responsible for delivering ... Monitor trends and deliver proactive review with recommendations. * Play key role in Genesys team ...

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Remote Call Monitoring information

See Illinois salary details

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$16

$24

How much do remote call monitoring jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote call monitoring in Illinois is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.41 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Illinois? For Remote Call Monitoring jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Illinois look for? The top searched job categories for Remote Call Monitoring jobs in Illinois are:
What cities in Illinois are hiring for Remote Call Monitoring jobs? Cities in Illinois with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Illinois as of August 2026, with employment types broken down into 73% Full Time, 15% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,701 per year, or $16.7 per hour.

Docket Specialist, Litigation

Dentons

Chicago, IL • On-site, Remote

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Dentons US LLP is seeking a Litigation Docket Specialist to support its national docketing team. This is a remote role with flexibility to work from home, aligned to a Dentons office location. The role can be based in our Chicago, Dallas, St Louis, or Kansas City location(s). The ideal candidate will bring experience with Midwest/Central region courts, including electronic filing in local jurisdictions, and will report to the Manager, Litigation Docket.

Responsibilities

  Enter data into the firm's docketing and calendar system.
  Calculate rule-based litigation deadlines.
  Generate docket reports and queries as requested by attorneys, paralegals and legal  administrative assistants.
  Monitor cases with the use of various online resources.
  Handle all inquiries from attorneys, paralegals and secretaries in a timely and efficient manner.
  Assist with service of court documents.
  Perform electronic court filings in Federal, State and Appellate Courts.
  Other duties as assigned to fully meet the requirements of the position.

Qualifications

  Bachelor's Degree preferred.
  Minimum 3 years docketing experience required.
  Knowledge of basic litigation docketing, calendaring and Civil Procedure.
  Experience utilizing docketing software such as Milana, eDockets, etc.
  Knowledge of various court websites, docket searching and document retrieval databases (PACER, File & ServeXpress, etc.).
  Strong knowledge of state and federal court rules and filing procedures.
  Proficient with Microsoft Office suite applications including Outlook, Excel and Word.
  Strong attention to detail and ability to prioritize tasks in a high-pressure environment.
  Ability to work proactively (without significant guidance) to trouble shoot and problem solve.
  Excellent communication, time management and organizational skills.
  Available to work overtime as needed.

Salary:  $70k to $90k DOE and location.

Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at +1 314 259 5898 or contact us at dentonsusstaffrecruitment@dentons.com.

About Dentons

Redefining possibilities. Together, everywhere. For more information visit www.dentons.com

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