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Remote Call Monitoring Jobs in Arizona (NOW HIRING)

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

Cableone

Business Inside Sales Manager

Phoenix, AZ · On-site +1

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ ... call reviews, one on ones, team meetings, and consistent follow up. * Monitor key performance ...

LPL Financial

Mgr, Service Center Masters PODs

Tempe, AZ · On-site +1

$66K - $111K/yr

... monitoring attendance. * Partner with HR colleagues and advise senior leadership on progressive ... Call center or service center high volume call and team management * Professional coaching ...

Corvel

Telehealth Coordinator Lead

Phoenix, AZ · Remote

$19.24 - $31.04/hr

This is a remote role but requires residency in Arizona or Virginia. The work schedule for this ... Monitor work queue status of visits processed; make recommendations for action plans to improve ...

Cohere

Regional Director, Partnerships

Phoenix, AZ · On-site +1

$130K - $135K/yr

Description Regional Director Phoenix, Arizona (Hybrid/Remote) $130,000-$135,000 annually + Annual ... Monitor operational performance, key metrics, and strategic initiatives while identifying ...

Valley Metro, AZ

Budget Program Manager

Phoenix, AZ · On-site +1

$86K - $129K/yr

Human Resources reserves the right to call only the most qualified applicants to the selection ... Monitor and oversee budget execution through forecasting, budget-to-actual analysis, and ...

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All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Arizona

Remote Call Monitoring information

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Arizona? For Remote Call Monitoring jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Arizona look for? The top searched job categories for Remote Call Monitoring jobs in Arizona are:
What cities in Arizona are hiring for Remote Call Monitoring jobs? Cities in Arizona with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 15% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Mortgage Loan Officer - Contact Center

Mortgage Loan Officer - Contact Center

USAA

Phoenix, AZ • On-site, Remote

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

USAA rating

8.3

Company rating: 8.3 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

40th of 149 rated banks

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

    Step into a role where your expertise helps members achieve one of life’s biggest milestones—homeownership. As a dedicated Loan Officer, you’ll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You’ll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs.

    This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you’ll have the opportunity to significantly increase your total earnings.

    We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potential and the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office.

    Relocation assistance is not available for this position.

    What you'll do:

    • Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement.
    • Based on predetermined requirements, assesses, and grants or rejects mortgage applications.
    • Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence
    • Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status.
    • Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled.
    • Develops and maintains successful partnerships with Real Estate Agents.
    • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    What you have:

    • High School Diploma or General Equivalency Diploma required.
    • 1–2 years of experience as a Loan Officer or in a comparable sales role
    • Acquisition and maintenance of applicable licenses/state registrations as required.

    What sets you apart:

    • Experience driving mortgage sales in a fast-paced, high-volume contact center
    • 2+ years of sales and/or high-volume contact center experience
    • Active or prior NMLS license/registration
    • US military experience through military service or a military spouse/domestic partner
    • Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals)
    • Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support
    • Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements
    • Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals
    • Proficiency with LOS, CRM systems, and call center technologies

    Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program.

    USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

    Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

    Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

     

    USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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