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Remote Call Monitoring Jobs in Arizona (NOW HIRING)

Valor Global

Team Manager

Phoenix, AZ · Remote

$17.75 - $19.75/hr

Remote - Candidates must reside in Arizona Pay 43K annually Who We Are Valor Global is a values ... Oversee daily operations including inbound/outbound call handling and issue resolution * Monitor ...

GFT.

Senior Site/Civil Engineer

Phoenix, AZ · On-site +1

$125K - $160K/yr

However for the right candiate, this would be a remote position. Joining the power team at GFT ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

A-MAN

Leisure Sales Manager - Amangiri

Page, AZ · Remote

This is a remote position based in Miami, Florida, supporting Amangiri in Canyon Point, Utah. The ... Monitor account performance and develop strategies to exceed sales targets. * Collaborate with ...

A-MAN

Leisure Sales Manager - Amangiri

Page, AZ · Remote

This is a remote position based in Miami, Florida, supporting Amangiri in Canyon Point, Utah. The ... Monitor account performance and develop strategies to exceed sales targets. * Collaborate with ...

Corvel

Telehealth Coordinator Lead

Phoenix, AZ · Remote

$19.24 - $31.04/hr

This is a remote role but requires residency in Arizona or Virginia. The work schedule for this ... Monitor work queue status of visits processed; make recommendations for action plans to improve ...

GFT.

Proposal Specialist

Phoenix, AZ · On-site +1

$75K - $90K/yr

This role follows a fully remote work model. Experience preparing proposals for capital public ... Work is closely monitored and overseen by Manager for accuracy, timeliness, quality, etc.

ConnectMed360

Oncology Case Manager

Scottsdale, AZ · On-site +1

$60K/yr

This position is Full-Time , Remote , working Monday - Friday starting out 9:30am to 6:00pm then ... Call Guides, Call Scripts, and other program-approved material * Field inbound calls from ...

Valley Metro, AZ

Risk Management Specialist

Phoenix, AZ · On-site +1

$29.96 - $44.94/hr

... Full-Time Remote Employment: Flexible/Hybrid Job Number: AD01320-1 Division: Legal Department ... Human Resources reserves the right to call only the most qualified candidates to the selection ...

Provn

Manager, Application & AI Security

Scottsdale, AZ · Remote

$137K - $206K/yr

Manager, Application & AI Security arrivia Remote (US) Full-time -d11f-4733-b11f- 914dddd28c06 ... Own CI/CD golden-pipeline guardrails, pipeline and artifact integrity, and pipeline monitoring.

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All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Arizona

Remote Call Monitoring information

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Arizona?

For Remote Call Monitoring jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Arizona look for?

The top searched job categories for Remote Call Monitoring jobs in Arizona are:

What cities in Arizona are hiring for Remote Call Monitoring jobs?

Cities in Arizona with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Arizona as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 13% Part Time, 2% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Patient Scheduling Representative - AZ Remote (must reside in Arizona)

Northern Arizona Healthcare Corporation

Flagstaff, AZ • Remote

$18.46 - $25.77/hr

Full-time

Posted 2 days ago

New

Northern Arizona Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

90th of 898 rated healthcare providers

Job description

Overview

This is a remote position open to residents of Arizona only.

The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart.  Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management.

Responsibilities

Patient Registration and Scheduling
* Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.
* Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services.
* Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services.
* Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
* Provides explanation of legal forms and secures signature of patient/authorized party as required for services.
* Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.
 
Eligibility/Authorization Management
* Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services.
* Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.
* Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented.
* Demonstrates basic knowledge of CPT, ICD10 diagnosis coding documentation as required for medical services.
 
Financial Counseling
* Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers.
* Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s).
* Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps.
 
Revenue Cycle Support
* Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments.
* Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance.
 
Compliance/Safety
* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job specific training in the specified time frame.

Qualifications

Education
  • High School Diploma or GED- Required
  • Medical Terminology Coursework- Preferred
 
Experience
  • Basic level of computer skills including keyboarding of 25 - 35 word per minute- Preferred
  • 1 year of call center or customer service experience, or 1 year of experience in a medical facility- Preferred
  • Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred
 
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

What Northern Arizona Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Northern Arizona Healthcare logo

About Northern Arizona Healthcare

Sourced by ZipRecruiter

Northern Arizona Healthcare (NAH) is a preeminent health service provider headquartered in Flagstaff, Arizona, US. Founded on an unwavering commitment to deliver compassionate, world-class care, NAH is a key player in the healthcare industry. The key services include cardiology, oncology, emergency services, surgery, women's health services, among others. With operations established over a century ago, it started serving the community in Flagstaff since 1911 before expanding to other locations. NAH's mission lodges the cornerstone that every individual should have access to top-quality, cost-effective health care. NAH's achievements range from national recognitions in patient safety to infrastructure development, like the opening of the new Children’s Health Center, highlighting their commitment to toddler health.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Flagstaff, AZ, US

Year founded

1936

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