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Remote Call Monitoring Jobs in Arizona (NOW HIRING)

Liveops

Remote Customer Service Representative

Yuma, AZ · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

CopilotIQ

New Member Specialist

Phoenix, AZ · Remote

$16.50 - $20.50/hr

The ideal candidate is comfortable with high daily call volume, follows word tracks closely, and ... Experience in healthcare, health plans, chronic care, remote patient monitoring, or member ...

Valor Global

Team Manager

Phoenix, AZ · Remote

$17.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote - Candidates must reside in Arizona Pay 43K annually Who We Are Valor Global is a values ... Oversee daily operations including inbound/outbound call handling and issue resolution * Monitor ...

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

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Remote Call Monitoring information

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Arizona?

For Remote Call Monitoring jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in Arizona look for?

The top searched job categories for Remote Call Monitoring jobs in Arizona are:

What cities in Arizona are hiring for Remote Call Monitoring jobs?

Cities in Arizona with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Arizona as of August 2026, with employment types broken down into 74% Full Time, 14% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% Remote job distribution.

Arizona Remote Customer Experience Representative

Nexa

San Tan Valley, AZ • On-site, Remote

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Full-Time Work from Home Customer Experience Representative
Hiring Immediately l Multiple Openings l 100% Remote (Arizona Residents [excluding Flagstaff])
Are you looking for a role that challenges you and rewards your dedication? At Nexa, we operate as a vital 24/7 communication hub for diverse range of companies. We are seeking resilient, compassionate, and professional individuals to join our fast-paced, high-volume customer experience team.
This is a dynamic, "call-after-call" environment that requires speed, precision, and stead focus. If you thrive under pressure and understand that true customer service takes heart, drive, and dedication, we want to hear from you!
Note: At this time, we are exclusively hiring full-time remote workers who currently reside in New Brunswick.
Key Responsibilities:
  • Handle inbound inquiries for a wide variety of clients with professionalism and care.
  • Flexibly switch between different client protocols, date entry, requirements, and tailored scripts.
  • Maintain an empathetic, polite, and articulate demeanor on every call.
  • Consistently meet performance indicators (KPI's) including schedule adherence, average wrap-up time, and high-Quality Assurance (QA) scores.

Technical and Workstation Requirements
Because this is a fast-paced remote position, your home office must meet the following requirements:
  • PC or Laptop with Windows 11 or higher (Chromebooks, Apple products, and tablets are not compatible)
  • A dedicated, direct-wired Ethernet connection (Wi-Fi is strictly prohibited due to stability requirements).
  • A professional-grade wired headset with a built-in microphone.
  • A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems.
  • Minimum typing speed of 30WPM

You must provide your own compliant equipment during the initial new-hire period. Upon successful completion of training, Nexa will supply company-issued hardware.
Schedule and Availability:
  • Full-Time, 10-hr shifts (4 days on, 3 days off)
  • Operations run 24/7. Candidates must be available to work at least one weekend day per week and participate in holiday rotations.

Compensation and Benefits
We value our team and offer a competitive support package to protect your health and future:
  • Starting pay: $16/hour
  • Medical, Dental, and Vision Insurance, 401k with company matching, ESOP (Employee Stock Ownership Plan), Paid Time Off Benefits

Are you the right fit?
If you are detail-oriented, tech-savvy, and take pride in delivering top-tier customer experiences under pressure, apply today!
Nexa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply