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Remote Call Center Jobs in Minnesota (NOW HIRING)

TransPerfect

... call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as health ...

Ridgeview

Representative Contact Center

Chaska, MN · On-site +1

$20.68 - $28.93/hr

After successful completion of training the position is remote. Purpose of the Job Using ... Call center experience Link to Employee Health Physical Demands Compensation Many factors are taken ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Minneapolis, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Minneapolis, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

illumifin

Virtual Interviewer RN - A

Eden Prairie, MN · On-site +1

$28/hr

Receives calls from Assessment Services Call Center to complete interviews with Long Term Care applicants with a pre-determined script. * Collects concise, accurate documentation on client's health ...

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Remote Call Center information

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How much do remote call center jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote call center in Minnesota is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a Remote Call Center job?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in the Remote Call Center position, and why are they important?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are the most commonly searched types of Call Center jobs in Minnesota? The most popular types of Call Center jobs in Minnesota are:
What are popular job titles related to Remote Call Center jobs in Minnesota? For Remote Call Center jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Call Center jobs in Minnesota look for? The top searched job categories for Remote Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Call Center jobs? Cities in Minnesota with the most Remote Call Center job openings:
Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Minnesota as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,490 per year, or $17.5 per hour.

Workforce Management Specialist, Bilingual Spanish (Remote)

Hennepin Healthcare

Minneapolis, MN • Remote

$17.75 - $23/hr

Other

Re-posted 9 hours ago

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

184th of 887 rated healthcare providers

Job description

JOB DETAILS
Department: Connection Center
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: Remote, Employees will need to be within 100-mile radius of our downtown campus.
Other: Bilingual Spanish 

The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM.  Shifts will be based on the current business needs and staff seniority.  The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position: The Workforce Management Specialist supports operations through coordination of scheduling and staffing.  Works collaboratively with Connection Center leaders to ensure correct staffing levels and target service levels are achieved.  Monitors real time service levels, capacity, and performance to ensure daily objectives are achieved.

RESPONSIBILITIES:

  • Monitor Key Performance Indicators (KPI) through actively utilizing Workforce Management tools
  • Real time monitoring of all daily performance models ensuring actual staff are aligned with predetermined forecasts and schedules provided by the Workforce Supervisor
  • Escalate and facilitate resolution of issues across Connection Center operations as required to ensure compliance with Service Level Agreements (SLA)
  • Directs staffing changes due to short- and long-range forecast revisions, considers the impact of staffing allocations and considers how staffing allocations will impact results
  • Coordinates and communicates training, meetings, and other off phone activities
  • Ensures accurate associate documentation, such as schedule change requests, time off requests and schedule adherence
  • Ensures call routing business rules and changes are communicated and implemented
  • Assist in monitoring of sick calls, tardiness, etc., entering real time exceptions into Connection Center attendance database
  • Responsible for operational reports for key areas of assignment to include but not exclusive, referrals, hospital discharge, schedulable orders
  • Manages MYMD emergency broadcast messages when system and or telephone failures occur
  • Performs other duties as required

QUALIFICATIONS:

Minimum Qualifications:

  • Associate degree in business, management, call center administration
  • One (1) year of experience forecasting and planning in a call center
  • Three years' experience in customer service involving complex analytical problem-solving skills
  • Bilingual, Spanish

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Mitel Call Center and Workforce Management experience

Knowledge/ Skills/ Abilities:

  • Experience with telephony reporting systems
  • Knowledgeable of all contact center metrics, processes, and key performance indicators
  • Strong organizational, analytical and data look-up, entry and mining skills
  • Strong Excel skills
  • Excellent verbal and written communications
  • Ability to work with minimal guidance in a time critical environment
  • Flexibility and change management skills
  • Coaching and mentoring skills

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