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Remote Call Center Quality Analyst Jobs (NOW HIRING)

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Meet or exceed performance metrics including call quality, response time, and customer satisfaction ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

Avery Partners

Call Center

Marietta, GA · On-site +1

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM-4:30 PM A Women's Health practice in Cobb County looking for a compassionate, organized ...

MCI Careers

Remote Call Center Representative

FL · Remote

$15.75 - $20.50/hr

Meet or exceed performance metrics including call quality, response time, and customer satisfaction ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Hocking College

Call Center Analyst

Charleston, WV · Remote

$50K/yr

Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

OH · Remote

Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

New

Rocky Brands, Inc.

Call Center Analyst

Charleston, WV · Remote

Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

New

Rocky Brands, Inc.

Call Center Analyst

Grove City, OH · Remote

Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

New

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Remote Call Center Quality Analyst information

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$99K

How much do remote call center quality analyst jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote call center quality analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Call Center Quality Analyst vs Remote Customer Service Representative?

AspectRemote Call Center Quality AnalystRemote Customer Service Representative
Primary RoleEvaluates call quality, monitors agent performance, and ensures complianceAssists customers, resolves issues, and provides information
Required SkillsCommunication, analytical skills, knowledge of quality standardsCustomer service, communication, problem-solving
Work EnvironmentHome-based, call monitoring, quality assessmentHome-based, direct customer interaction
Common CertificationsQuality assurance, customer service certificationsCustomer service certifications often preferred

The Remote Call Center Quality Analyst focuses on monitoring and improving call quality and agent performance, while the Remote Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Quality Analyst emphasizes evaluation and compliance, whereas the Customer Service Representative emphasizes customer interaction and problem-solving.

What is a Remote Call Center Quality Analyst?

A Remote Call Center Quality Analyst is a professional who evaluates and monitors customer service interactions, such as phone calls, emails, and chats, to ensure they meet the company's quality standards. Working remotely, they listen to or review recorded customer interactions, provide feedback to agents, and identify areas for improvement. Their goal is to enhance customer satisfaction, ensure compliance with company policies, and support training initiatives. They play a crucial role in maintaining high service quality and helping call center teams achieve performance targets.

What are some common challenges faced by Remote Call Center Quality Analysts, and how can they be managed effectively?

Remote Call Center Quality Analysts often face challenges such as maintaining consistent communication with agents, navigating varying technology platforms, and ensuring unbiased evaluations from a distance. To manage these effectively, analysts leverage regular virtual team meetings, utilize standardized evaluation tools, and prioritize transparent feedback sessions. Staying proactive with ongoing training and embracing collaboration with supervisors and trainers can also help maintain high-quality standards and foster a supportive remote work culture.

What are the key skills and qualifications needed to thrive as a Remote Call Center Quality Analyst, and why are they important?

To thrive as a Remote Call Center Quality Analyst, you need strong analytical skills, attention to detail, and experience with call center operations—often supported by a degree in business, communications, or a related field. Familiarity with quality monitoring software, CRM systems, and performance analytics tools is commonly required, along with certifications like COPC or Six Sigma being advantageous. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure consistent service quality, drive process improvements, and foster agent development in a virtual environment.
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Remote Call Center Quality Analyst jobs near you
Remote Call Center Agent

Remote Call Center Agent

ACD Connect

Farmington, UT • Remote

$10/hr

Part-time

Retirement

Posted 20 days ago

Job description

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.



Job Duties

Answer incoming calls and respond to customer's emails

Maintain a friendly and professional tone on all calls and interactions with customers

Management and resolve customer complaints

Input customer donations in the computer system

Identify and escalate issues to supervisors

Provide client service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints/issues using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary


Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset


Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

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