Remote Call Center Manager Jobs in Reno, NV (NOW HIRING)

Proto-Call Counseling Services is seeking a dedicated and compassionate Licensed Clinical Professional Counselor (LCPC) to join our remote team as a full-time mental health counselor. This position plays a vital role in enhancing the wellbeing of our clients by providing accessible, personalized care in an outpatient setting. The salary for this role ranges from USD 90,000 to 100,000 annually, depending on experience. A sign-on bonus is available to facilitate a smooth transition into our supportive environment.

At Proto-Call Counseling Services, we are driven by a mission to create a healthier society by integrating mental and physical healthcare. Our approach centers on improving access to trustworthy and affordable mental health services for individuals and families. We pride ourselves on our team of highly skilled professionals dedicated to making a difference in the lives of those we serve. Our core values of compassion, integrity, and collaboration guide every interaction and treatment plan.

This position offers a fully remote work environment, allowing counselors to maintain a flexible schedule that can accommodate both personal and professional responsibilities. Team members collaborate virtually, sharing insights and strategies to effectively support one another and our clients. Whether you are managing appointments from home or conducting telehealth sessions, our technology systems ensure that communication remains seamless and efficient.

• Conduct comprehensive assessments to identify individual needs and tailor treatment plans accordingly, ensuring client progress is tracked effectively.
• Serve as a key communicator among supervisors, clients, and family members, providing updates on treatment progress and modifications to care plans when necessary.
• Develop and manage a tentative schedule for appointments and home visits, coordinating with clients to ensure that their care is consistent with outlined therapeutic goals.
• Engage in home visits as required for observational assessments, maintaining accurate documentation of findings to inform treatment strategies.
• Facilitate the implementation of program plans by ensuring that therapeutic approaches are carried out effectively and meet the individual needs of each client.
• Participate in interdisciplinary team meetings to collaborate on cases, share insights, and continue professional development.
• Document client progress through detailed monthly and quarterly reports, ensuring all records are updated and available for team review and compliance.
• Organize and lead training sessions to ensure all staff are proficient in program implementation and relevant documentation, fostering a culture of continuous learning.
• Provide ongoing follow-up through interviews, home visits, and observations to guarantee lasting support and identify any necessary adjustments to treatment plans.
• Act as a liaison with the broader mental health community, establishing connections that can enhance client care and program resources.

You will work with a diverse clientele that includes both adults and youth, addressing various mental health challenges such as anxiety, depression, trauma, and substance misuse. Your expertise in specialized areas, such as family therapy and trauma-informed care, will be instrumental in supporting our mission of personalized care.

• A Master’s or Doctoral degree in Counseling, Psychology, or a related field is required for this role.
• Possession of an active and unrestricted licensure as a Clinical Professional Counselor (LCPC) within the state of Nevada.
• A minimum of 2 years of counseling experience in a clinical context is essential.
• Strong familiarity with legal and ethical standards in mental health practice is a requirement.
• Exceptional interpersonal skills and the ability to build rapport with diverse client populations are crucial.
• Demonstrated ability to work collaboratively within a multidisciplinary healthcare team.
• Proficiency in Electronic Medical Records (EMR) software and related technologies is preferred to ensure efficiency in documentation.

• Experience working with populations dealing with trauma, family dynamics, or substance misuse is highly favored.
• Previous involvement in community mental health initiatives or public health outreach will be a plus.

• Competitive salary ranging from USD 90,000 to 100,000, based on your experience and caseload.
• Flexible work hours to create a work-life balance that suits your personal and professional needs.
• Comprehensive benefits package which includes medical, dental, and vision insurance, as well as malpractice and life insurance coverage.
• Generous opportunities for advancement within the organization as we promote from within.
• Significant investment in continuing education, supporting you in your professional development.

Proto-Call Counseling Services is committed to fostering the professional development of our team members. With flexible advancement opportunities and a culture that emphasizes continuous learning, we encourage you to pursue your career goals within our organization. Additional training and certification programs may be available, further enhancing your skill set and service delivery.

Joining Proto-Call Counseling Services means becoming part of a passionate community that values the mental health and wellness of individuals throughout Reno and beyond. You will have the chance to work alongside a dedicated team of professionals who are united in their commitment to providing exceptional care. Our supportive work environment cultivates personal and professional growth, making it an ideal place to advance your career in counseling.

If you are ready to take the next step in your counseling career with a forward-thinking organization, we invite you to apply. Please submit your resume detailing your experience and any relevant qualifications, so we can explore the potential for you to join our team and make a meaningful impact in the lives of others.