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Remote Call Center Manager Jobs in Raleigh, NC (NOW HIRING)

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

Remote (Work From Home) Job Type: Full-Time, Seasonal Contract Duration: Approximately 5 Months ... Contact center or call center experience. * Healthcare, Pharmacy Benefit Management (PBM), or ...

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How much do remote call center manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote call center manager in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What is a remote call center manager?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to thrive as a remote call center manager?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are common challenges faced by remote call center managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Raleigh, NC?

The most popular types of Remote Call Center jobs in Raleigh, NC are:

What are popular job titles related to Remote Call Center Manager jobs in Raleigh, NC?

For Remote Call Center Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Manager jobs in Raleigh, NC look for?

The top searched job categories for Remote Call Center Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Call Center Manager jobs?

Cities near Raleigh, NC with the most Remote Call Center Manager job openings:

Remote Call Center Manager jobs near you
Infographic showing various Remote Call Center Manager job openings in Raleigh, NC as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,048 per year, or $29.8 per hour.

Manager, Medical Information

Raleigh, NC • Remote

Azurity Pharmaceuticals - US
See more jobs at Azurity Pharmaceuticals - USexternal

Full-time

Re-posted 17 days ago

Job description

About the Role

The Manager of Medical Information is a key member of the Medical Affairs team who leverages therapeutic and product knowledge to oversee internal and external communication on Azurity products, including the management of unsolicited medical information requests from health care providers (HCPs) and other external stakeholders. This person will provide medical/scientific input to cross-functional teams and will also be responsible for contributing to creating reports and various scientific communications. It is expected that this candidate will develop strong expertise in Azurity's relevant therapeutic areas.

Key Responsibilities

  • Provide clinical and technical product knowledge in response to clinical/medical inquiries from external and internal customers
  • Respond with a sense of urgency and ensure accurate, timely, and appropriate verbal and written responses to unsolicited medical information inquiries from HCPs, payers and managed healthcare organizations, which are not covered by existing responses
  • Help support the MI team with providing guidance to the Medical Information Call Center, including but not limited to, helping with escalated cases and providing on-going training/coaching to ensure excellent customer service by the call center staff
  • Develop and maintain a product knowledge database, including standard response letters (SRLs) and "frequently asked questions" (FAQ) documents by utilizing the highest level of scientific data so that HCPs can make informed and educated clinical decisions about Azurity's products
  • Analyze reports and metrics to identify trends, insights and knowledge gaps and provide quarterly updates to internal stakeholders
  • Review new and relevant data so that content is updated proactively resulting in the most current information in medical information resources for Medical Affairs colleagues and call center staff to share with HCPs regarding Azurity's products
  • Collaborate with internal partners to support both the Promotional Material Review Committee (PMRC) and Scientific Review Committee (SRC), to ensure the provision of medical information is accurate and scientifically balanced
  • Build a strong relationship and partnership with internal stakeholders (Clinical Development, Commercial/Marketing, Regulatory, Legal, Quality Assurance, Market Access, etc.)
  • Collaborate with the broader Medical Affairs team to assist with topic-specific presentations to share new information regarding a product/disease state or help fulfill knowledge gaps
  • Assisting with coordinating, escalating and reviewing legal contracts relating to Medical Affairs activities
  • Perform other Medical Information-related support and expanded functions, as required

Required Skills and Experience

  • A minimum of 1 or more years' professional experience in Medical Affairs/Medical Information

Preferred Qualifications

  • An advanced degree in health sciences (e.g., PharmD, PhD) with a thorough grasp of the pharmaceutical industry is preferred. Masters or bachelor's level degree in health sciences (e.g., RN, RPh, PA, NP, etc.) would be considered.
  • Medical/Drug Information postdoctoral training/fellowship in specialty OR residency and/or postdoctoral training in a clinical practice/pharmaceutical industry setting is preferred

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