Remote Business Operations Manager Jobs in Raleigh, NC

This is a remote role that may only be hired in North Carolina or Washington.

The Business Analyst II – This role will with reside within the Business Unit (BU) working closely with First Line Business Risk & Control (BR&C) partners to support the BU on the execution of risk programs, and in promoting an environment of risk awareness and risk ownership across the BU while adhering to the First Line Risk Management Standards. This role ensures timely identification and escalation of risks and issues and collaborates with First Line BR&C surrounding key risk management issues to ensure the efficient and accurate execution of risk programs. In addition, this role supports the Card Product Owners in adhering to 2nd Line Risk Programs including, but not limited to Risk Control Self-Assessment, First Line Control Testing, Procedure Documentation, Regulatory Change Management, Operational Risk Event Reporting, New Products and Services, Third Party Risk Management, documenting items in the Archer system of record, etc. Lastly, this role supports risk maturity in a growing organization, coordinating and supporting 2nd and 3rd Line exams, managing multiple business initiatives, and producing regular risk deliverables. 

This role may be hired as a Business Analyst III depending on experience level of the candidate. 

• Issue Management – Proactively identify and resolve timely issues that arise from business activities. Partner with Business Risk and Controls (BR&C) teams in reviewing root cause analysis of issues, control deficiencies, and complaints. Determine mitigation requirements such as process, procedure, and/or control enhancements while leveraging business risk & control advisory.  Support tracking and execution of mitigation plans, including documentation of evidence to support closure and address any effective challenge.
• Risk Operational Support – Maintain sufficient knowledge of business operations, risks, controls and related laws and regulatory guidance. Support the business in impact and analysis of changing standards and regulatory requirements.  Support the business in identifying associated gaps and remediation plans.  Lead the development of process, procedure, and/or control enhancements to close gaps.  Support business in addressing effective challenge and feedback on gap closure. Collaborate with BR&C teams on ongoing monitoring, developing key risk indicators, and understanding key risk drivers.
• Risk Governance – Maintain regular touchpoints with the business and First Line BR&C team to manage multiple activity trackers.  Ensure the appropriate stakeholders are aware and involved in various risk activities.  Support organizing large initiatives into tactical projects, proactively tracking due dates, and managing multiple schedules.  Support completeness and accuracy of business risk reporting.
• Collaboration – Maintains “open ears” when participating in meetings and activities, and in partnership with BR&C, escalate scenarios or items that qualify for additional program adherence.  Tactically support the business in meeting the risk program requirements.  Examples include (but are not limited to): issues, operational risk events, product developments or enhancements, procedure refresh, risk assessments, controls documentation, business continuity plans, and records management.

Bachelor's Degree and 3 years of experience in System Support or Analytics

OR

High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Qualifications:

• Card or Banking experience 
• Risk management experience 
• Internal/external consulting and audit experience 
• Familiarity with FDIC Large Financial Institution Standards and key regulations impacting Consumer Banking business lines preferred
• Proficiency in Microsoft Office, Excel and PowerPoint
• Strong written communication and interpersonal as well as analytical skill
• Proven leadership ability
• Ability to prioritize and multi-task
• Resourceful, self-starter, able to work independently or on teams and cross-functionally
• Superior analytical and problem-solving skills
• Highly developed oral and written communication skills
• Comfort and confidence in interaction with all levels of management and second line teams
• Ability to adapt to changes to the business and risk management requirements

The base pay for this position is generally between $67,200 and $103,040. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 3 years of experience in System Support or Analytics

OR

High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Qualifications:

• Card or Banking experience 
• Risk management experience 
• Internal/external consulting and audit experience 
• Familiarity with FDIC Large Financial Institution Standards and key regulations impacting Consumer Banking business lines preferred
• Proficiency in Microsoft Office, Excel and PowerPoint
• Strong written communication and interpersonal as well as analytical skill
• Proven leadership ability
• Ability to prioritize and multi-task
• Resourceful, self-starter, able to work independently or on teams and cross-functionally
• Superior analytical and problem-solving skills
• Highly developed oral and written communication skills
• Comfort and confidence in interaction with all levels of management and second line teams
• Ability to adapt to changes to the business and risk management requirements

The base pay for this position is generally between $67,200 and $103,040. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.