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Remote Bilingual Customer Service Jobs in Puerto Rico

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Fully Bilingual (English and Spanish) * Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

Fully Bilingual (English and Spanish) * Remote/hybrid work experience preferred * A minimum of 2 years of healthcare related administrative experience and/or customer service or relevant educational ...

Capitol Bridge, LLC

Senior Billing Specialist (Remote)

PR · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Billing Specialist (Remote) Capitol Bridge is currently seeking a candidate for a full-time ... Excellent customer service skills, positive attitude, attention to detail, accountability to ...

Crawford and Company

Multi-Line Adjuster - Inside

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Flexibility: Remote work allowed in any state, but preference for candidates in Puerto Rico ... bilingual skills will ensure accurate, timely resolutions and exceptional client service. Ready to ...

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

... and customer service. * Makes decisions and acts in accordance with established policies and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote Bilingual Customer Service information

What are some common challenges faced in a remote bilingual customer service role, and how can I prepare for them?

Working as a remote bilingual customer service representative often means handling inquiries from diverse customers across different time zones and cultures. Common challenges include managing high call volumes, maintaining communication clarity in both languages, and resolving issues without face-to-face interaction. To prepare, it's helpful to practice active listening, become familiar with the company’s support tools, and continually improve your language proficiency. Building strong organizational skills and seeking feedback from colleagues can also help you adapt and thrive in this remote environment.

What is the difference between Remote Bilingual Customer Service vs Remote Technical Support Specialist?

AspectRemote Bilingual Customer ServiceRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; bilingual proficiencyTechnical certifications or relevant technical knowledge; bilingual skills
Work EnvironmentCustomer service centers, call centers, or remoteTechnical support teams, IT departments, or remote
Industry UsageRetail, telecom, banking, and service industriesIT, software, hardware, and tech companies
Common Search IntentCustomer service roles with bilingual skillsTechnical support roles requiring bilingual communication

Remote Bilingual Customer Service and Remote Technical Support Specialist roles both require bilingual skills and remote work environments. However, the former focuses on assisting customers with general inquiries, billing, or product issues, while the latter involves resolving technical problems related to software or hardware. Understanding these differences helps job seekers target roles aligned with their skills and career goals.

What is a remote bilingual customer service?

A Remote Bilingual Customer Service job involves assisting customers over the phone, email, or chat in two or more languages, all from a location outside of a traditional office, usually from home. Employees in this role help customers with inquiries, resolve issues, and provide information about products or services. Bilingual skills are essential because they enable the representative to communicate effectively with a broader range of customers. This job typically requires strong communication skills, patience, and proficiency in the required languages and technology platforms.

What are the key skills and qualifications needed to thrive as a remote bilingual customer service representative?

To thrive as a Remote Bilingual Customer Service Representative, you need fluency in at least two languages, excellent communication skills, and prior experience in customer support or a related field. Familiarity with CRM platforms, ticketing systems, and online communication tools is typically required. Strong problem-solving abilities, patience, and cultural sensitivity help candidates stand out in this position. These skills are crucial for delivering efficient, empathetic support to diverse customers and ensuring customer satisfaction across language barriers.

What are the most commonly searched types of Bilingual Customer Service jobs in Puerto Rico?

The most popular types of Bilingual Customer Service jobs in Puerto Rico are:

What are popular job titles related to Remote Bilingual Customer Service jobs in Puerto Rico?

For Remote Bilingual Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Bilingual Customer Service jobs in Puerto Rico look for?

The top searched job categories for Remote Bilingual Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Bilingual Customer Service jobs?

Cities in Puerto Rico with the most Remote Bilingual Customer Service job openings:

Remote Bilingual Customer Service jobs near you
Infographic showing various Remote Bilingual Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% Remote job distribution.

Advisor, Remote Network (Sales Concierge)

Oriental Financial Services LLC

Bayamon, PR • On-site, Remote

Full-time

Re-posted yesterday

Job description

Join our dynamic team as an Advisor, Retail Channels (Concierge), where you will serve our high-end customers with a sharp and professional business approach. Your role will be pivotal in increasing revenues and expanding our portfolio by building goodwill and customer loyalty. You will make our high-end customers feel pampered and eager to deepen their relationship with us due to their satisfaction. Position works onsite based in Bayamón, PR.
Key Responsibilities:
  • Customer Relations: Manage high-value customer relations by offering tailored solutions that meet their true needs, providing a personalized and caring experience.
  • Banking Transactions: Assist clients with their banking transactions and service requirements while building relationships and identifying financial needs.
  • Exceed Expectations: Anticipate and resolve client requests with the goal of exceeding expectations, regardless of the size of the request. Comply with and exceed engagement and service level performance targets.
  • Customer Awareness: Ensure high-value customers are aware of all the services we offer to enhance their financial lives. Develop creative solutions to complex challenges presented by customers.
  • Decision Making: Be willing to assume risk and make critical decisions when urgency arises.
  • Relationship Building: Cultivate strong, authentic, and trusted relationships with high-value customers. Grow relationships, generate additional product bonding, and obtain referrals from satisfied customers.
  • Re-engagement: Re-engage inactive high-value customers. Call on prospective and existing customers to develop professional relationships and solicit new business. Follow up after the initial service or sales encounter.
  • Service Solutions: Promptly solve service issues, provide financial solutions, and offer expert advice to meet customer needs.
  • Customer Ownership: Position yourself as the customer owner by ensuring any issue escalated or referred to other areas is resolved with agility and priority.
  • Follow-Up: Follow up on any open issue, referral, or consultation until it is resolved and confirm customer satisfaction, even if the issue was assigned to others. Promote the use of our digital channels for customer convenience.
  • Account Management: Process all types of deposit accounts, open new accounts, and cross-sell bank products and services. Implement the financial institution's client retention strategies.
  • Compliance: Ensure strict compliance with established bank policies, procedures, and regulations, including know your customer and anti-money laundering procedures in all transactions and customer interactions.
  • Additional Duties: Perform other duties as assigned.

Minimum Requirements:
  • Education: Bachelor's degree in Business Administration, Industrial Engineering, or related fields.
  • Experience: Three (3) years of experience in Call Center / Contact Center, Branches, and/or retail channels management environment. At least one (1) year of experience in financial services, insurance, mortgage, or financial advice is highly desirable.
  • Skills: Excellent consulting, sales, interpersonal, and communication skills (verbal and written). People-oriented, effectively dealing with clients of diverse backgrounds.
  • Knowledge: Experience with financial/banking products and knowledge of banking regulations, both local and federal.
  • Language: Fully bilingual - English and Spanish (verbal and written).
  • Technical Proficiency: Proficiency in MS Office (Word, Excel, Outlook), reporting systems, and other relevant software.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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