Remote Bilingual Customer Service Jobs in Puerto Rico

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Data & Insights team in RTX corporate is looking for a Business Analyst focused on the development and deployment of data-driven systems solutions designed to improve performance in the planning and execution of our business. The ideal candidate needs to be passionate about proper data engineering standards with analytical mindset to drive action through facts and data, possess the ability to effectively organize and distill data, proactively ask appropriate questions to understand the customer’s requests, and translate that into executable requirements and project plans.  The candidate will have the opportunity to build strong partnerships and networks across the organization and grow as in a fast-paced environment. 

What You Will Do

• Analyze current business processes and documentation, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness.
• Develop and maintain comprehensive documentation, including business requirements, process flows, use cases, and user stories.
• Conduct detailed requirements gathering sessions with stakeholders to understand business needs and translate them into functional specifications.
• Collaborate with cross-functional teams, including IT and operations, to ensure alignment of business requirements with technical solutions.
• Develop and implement governance policies and procedures to ensure compliance with organizational standards.
• Collaborate to translate requirements and policies into implementation roadmaps
• Provide support during the implementation of new systems and processes, including user training and change management.
• Ensure the rigorous application of information security and information assurance policies, principles, and practices to business analysis activities.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• Minimum of 3 years’ experience as a Business Analyst or similar role, with a focus on customer interaction, requirements gathering and governance.
• Experience working with Power BI

Qualifications We Prefer

• Keen understanding of business process analysis and improvement methodologies.
• Excellent organizational and project management skills.
• Ability to analyze data and generate reports to inform decision-making.
• Strong oral and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Experience with Scrum/Agile software development process.
• Experience in Service Now.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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