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Overnight Bilingual Customer Service Jobs in Puerto Rico

Staff Management | SMX

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Bilingual Customer Service Representative

Guaynabo, PR · On-site

$12 - $13.50/hr

Are you an experienced bilingual or Spanish-speaking call center representative looking for a new opportunity? We are hiring immediately for a Customer Service Representative! This is a full-time ...

NexaMotion Group

Customer Service Representative

Bayamon, PR · On-site

$13.50 - $18.50/hr

High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment is preferred * Bi-lingual in English & Spanish is a plus

Adecco

Customer Service Representative

San Juan, PR · On-site

$13 - $13.50/hr

Bilingual Spanish/English proficiency What's in this for you? * Weekly pay starting at $13.00 - $13 ... Customer Service Representative positions in San Juan, PR! Pay Details: $13.00 to $13.50 per hour ...

Perez Hermanos

Customer Service Red Mango

Cayey, PR · On-site

$10.50 - $11.50/hr

Bilingual in English and Spanish. Experience: Previous experience in customer service, restaurants, cafés, fast-food establishments, or cash handling is preferred but not required. Candidates ...

New

Infosys

Senior Process Associate-Customer Service

Aguadilla, PR · On-site

$17.25 - $23.75/hr

Customer Service Representative Job Type: Full Time, Onsite Location: Aguadilla, Puerto Rico Role ... Fully bilingual (Spanish and English) * Prior experience working in a call center environment is a ...

Transworld Systems Inc.

PR

$12.75 - $16/hr

Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions. What's In It for ...

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Overnight Bilingual Customer Service information

What is an overnight bilingual customer service representative?

Overnight Bilingual Customer Service jobs involve assisting customers in two or more languages during overnight shifts, typically outside regular business hours. Employees in these roles handle inquiries, resolve issues, and provide support via phone, email, or chat, catering to customers who speak different languages. These positions are essential for companies with international clients or 24/7 operations, ensuring customer needs are met at all times. Fluency in the required languages and strong communication skills are key qualifications for this job.

What skills and qualifications are needed to thrive as an overnight bilingual customer service representative?

To thrive as an Overnight Bilingual Customer Service Representative, you need fluency in at least two languages, strong communication skills, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and phone or chat platforms is typically required. Patience, active listening, and problem-solving abilities are crucial soft skills for handling diverse customer needs and resolving issues efficiently during off-hours. These skills ensure effective support for a broad customer base and maintain service quality around the clock.

What unique challenges do overnight bilingual customer service representatives face, and how can they prepare for them?

Overnight Bilingual Customer Service representatives often handle inquiries during hours when fewer resources or supervisors may be available, requiring them to work more independently and develop strong problem-solving skills. Additionally, they must be prepared to assist customers in multiple languages, sometimes navigating complex or urgent situations with limited support. To succeed, candidates should be comfortable working autonomously, have excellent communication skills in both languages, and be proactive in learning company policies and escalation procedures. Building a supportive network with other overnight staff and taking advantage of available training can also help overcome these challenges.

What is the difference between Overnight Bilingual Customer Service vs Overnight Customer Service?

AspectOvernight Bilingual Customer ServiceOvernight Customer Service
Required CredentialsHigh school diploma; bilingual proficiency in two languagesHigh school diploma; proficiency in one language
Work EnvironmentCall centers, remote or office-based, overnight shiftsCall centers, remote or office-based, overnight shifts
Employer & Industry UsageCustomer support across various industries, especially with diverse customer basesCustomer support in general, often in retail, tech, or service sectors

Overnight Bilingual Customer Service involves assisting customers in two languages during overnight shifts, often requiring bilingual skills. Overnight Customer Service typically involves support in one language. Both roles share similar environments and industry usage, but bilingual skills distinguish the former.

What are the most commonly searched types of Bilingual Customer Service jobs in Puerto Rico?

The most popular types of Bilingual Customer Service jobs in Puerto Rico are:

What are popular job titles related to Overnight Bilingual Customer Service jobs in Puerto Rico?

For Overnight Bilingual Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Overnight Bilingual Customer Service jobs in Puerto Rico look for?

The top searched job categories for Overnight Bilingual Customer Service jobs in Puerto Rico are:

Overnight Bilingual Customer Service jobs near you
Infographic showing various Overnight Bilingual Customer Service job openings in Puerto Rico as of July 2026, with employment types broken down into 87% Full Time, 5% Part Time, and 8% Contract. Highlights an 96% In-person, and 4% Remote job distribution.

Bilingual Customer Service Representative

Oriental Financial Services LLC

Bayamon, PR • On-site

$14 - $17.50/hr

Full-time

Re-posted 29 days ago

Key responsibilities

  • Respond to customer inquiries via call center, providing service, support, and expert advice regarding bank products and services.

  • Educate customers on digital channels and self-service applications, and promote bank products and cross-selling opportunities.

  • Document calls and service inquiries in bank systems, escalate customer issues when necessary, and ensure compliance with operational and security procedures.

Job description

Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamón, PR).
The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.
MAJOR DUTIES & RESPONSIBILITIES:
  • Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures.
  • Educate customers on digital channel solutions and self-service applications available for their accounts.
  • Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions.
  • Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards.
  • Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.
  • Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.
  • Documents calls and service inquiries in existing bank systems and applications.
  • Escalates and refers customer matters to next-level management or appropriate operational areas.
  • Consistently provides the customer with a high level of quality service.
  • Provides support and services to internal customers and colleagues as required.
  • Performs other duties as assigned.

EDUCATION AND EXPERIENCE:
  • Associate or Bachelor's degree in Business Administration or related field required.
  • One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered.
  • Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written.
  • Requires good telephone etiquette, listening, and communication skills.
  • Understanding of banking or financial products and services preferred.
  • Detail oriented and able to manage multiple priorities required.
  • Computer proficiency is required. Knowledge of MS Office and other business applications required.
  • Bilingual (English and Spanish required).
  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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