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Amazon Bilingual Customer Service Jobs in Puerto Rico

Telemedik

PR · On-site

$12.50 - $15.75/hr

We are seeking committed professionals to join our team as a Bilingual Customer Service Representative , playing a key role in the experience of our members and clients. In this position, you will ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

We are seeking committed professionals to join our team as a Bilingual Customer Service Representative , playing a key role in the experience of our members and clients. In this position, you will ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

We are seeking committed professionals to join our team as a Bilingual Customer Service Representative , playing a key role in the experience of our members and clients. In this position, you will ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

We are seeking committed professionals to join our team as a Bilingual Customer Service Representative , playing a key role in the experience of our members and clients. In this position, you will ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

We are seeking committed professionals to join our team as a Bilingual Customer Service Representative , playing a key role in the experience of our members and clients. In this position, you will ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

We are seeking committed professionals to join our team as a Bilingual Customer Service Representative , playing a key role in the experience of our members and clients. In this position, you will ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

We are seeking committed professionals to join our team as a Bilingual Customer Service Representative , playing a key role in the experience of our members and clients. In this position, you will ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

We are seeking committed professionals to join our team as a Bilingual Customer Service Representative , playing a key role in the experience of our members and clients. In this position, you will ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Bilingual (English and Spanish). * Strong customer service orientation, empathy, and a proactive attitude. * Availability to work rotating 8-hour shifts in a 24/7 operation , including weekends and ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Bilingual (English and Spanish). * Strong customer service orientation, empathy, and a proactive attitude. * Availability to work rotating 8-hour shifts in a 24/7 operation , including weekends and ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

Bilingual (English and Spanish). * Strong customer service orientation, empathy, and a proactive attitude. * Availability to work rotating 8-hour shifts in a 24/7 operation , including weekends and ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

Bilingual (English and Spanish). * Strong customer service orientation, empathy, and a proactive attitude. * Availability to work rotating 8-hour shifts in a 24/7 operation , including weekends and ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

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Amazon Bilingual Customer Service information

What are the key skills and qualifications needed to thrive in the Amazon Bilingual Customer Service position, and why are they important?

To thrive as an Amazon Bilingual Customer Service representative, you need strong proficiency in at least two languages, customer service experience, and a high school diploma or equivalent. Competence with CRM systems, online chat platforms, and ticketing tools is often required. Outstanding communication, problem-solving abilities, and patience are important soft skills for building rapport and resolving customer concerns effectively. These skills are vital to ensure consistent customer satisfaction and smooth interactions in a fast-paced, multilingual environment.

What is an Amazon Bilingual Customer Service job?

An Amazon Bilingual Customer Service job involves assisting customers in two languages, typically English and another language, such as Spanish or French. Representatives handle inquiries about orders, deliveries, returns, and account issues through phone, chat, or email. Strong communication skills and knowledge of Amazon's policies are essential. This role requires problem-solving abilities and a customer-focused mindset to ensure a positive shopping experience. It may be remote or office-based, depending on location and company needs.

What are some typical challenges faced by Amazon Bilingual Customer Service representatives, and how can they be addressed?

Amazon Bilingual Customer Service representatives often manage high call or chat volumes and must provide seamless support to customers in both supported languages, which can be challenging when switching between language contexts. They may encounter situations involving complex order issues or upset customers, requiring quick thinking and empathy to resolve. To address these challenges, Amazon provides comprehensive training, ongoing coaching, and access to knowledge bases. Maintaining strong communication and time management skills can also help representatives remain effective and resilient in their roles.

What are popular job titles related to Amazon Bilingual Customer Service jobs in Puerto Rico? For Amazon Bilingual Customer Service jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Amazon Bilingual Customer Service jobs in Puerto Rico look for? The top searched job categories for Amazon Bilingual Customer Service jobs in Puerto Rico are:
Amazon Bilingual Customer Service jobs near you
Infographic showing various Amazon Bilingual Customer Service job openings in Puerto Rico as of July 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Telemedik

PR • On-site

$12.50 - $15.75/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Join Our Team as a Health Services Representative!

Are you passionate about helping others and delivering exceptional customer service? We are seeking committed professionals to join our team as a Bilingual Customer Service Representative, playing a key role in the experience of our members and clients.

In this position, you will serve as the first point of contact, providing telephone assistance, resolving inquiries whenever possible during the initial interaction, and ensuring a professional, empathetic, and efficient service experience.

In addition, there are opportunities to provide services to clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

  • Answer member calls and provide clear information regarding their health plans.
  • Educate and guide members on health plan coverage, benefits, and promotions (non-clinical matters).
  • Accurately document inquiries, interactions, and actions taken while ensuring compliance with company standards.
  • Escalate unresolved issues or complaints to supervisors or the appropriate departments.
  • Participate in outbound interviews, Contact Center projects, and training programs.
  • Maintain confidentiality of information and comply with HIPAA regulations and internal policies.

Requirements

  • Minimum of one (1) year of customer service experience.
  • High school diploma required (college credits preferred).
  • Intermediate to advanced proficiency in computer applications and Microsoft Office.
  • Excellent verbal, written, and reading communication skills.
  • Fully bilingual in Spanish and English (required).
  • Strong customer service orientation, empathy, and proactive attitude.
  • Availability to work rotating 8-hour shifts in a 24/7 operation, including weekends and holidays. Shift differentials are provided when applicable.

Benefits

  • Specialized training in customer service, healthcare-related topics, and regulatory compliance.
  • 24/7 telemedicine services.
  • Free employee health and wellness programs.
  • Opportunities for professional growth and career development.
  • Paid leave benefits.
  • Retirement plan.
  • The opportunity to make a positive impact on the well-being of the community.

Location: On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid (subject to performance evaluations and operational needs)

Employment Type: Full-time | Temporary (annual renewal based on performance evaluations and operational needs)

We are an Equal Employment Opportunity (EEOC) employer.