ZipRecruiter

Log In

1

Amazon Bilingual Customer Service Jobs in Puerto Rico

Telemedik

PR · On-site

$12.50 - $15.75/hr

Bilingual (English and Spanish). * Strong customer service orientation, empathy, and a proactive attitude. * Availability to work rotating 8-hour shifts in a 24/7 operation , including weekends and ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

Bilingual (English and Spanish). * Strong customer service orientation, empathy, and a proactive attitude. * Availability to work rotating 8-hour shifts in a 24/7 operation , including weekends and ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

next page

Showing results 1-20

All JobsAmazon Bilingual Customer Service JobsAmazon Bilingual Customer Service Jobs in Puerto Rico

Amazon Bilingual Customer Service information

What is an Amazon bilingual customer service?

An Amazon Bilingual Customer Service job involves assisting customers in two languages, typically English and another language, such as Spanish or French. Representatives handle inquiries about orders, deliveries, returns, and account issues through phone, chat, or email. Strong communication skills and knowledge of Amazon's policies are essential. This role requires problem-solving abilities and a customer-focused mindset to ensure a positive shopping experience. It may be remote or office-based, depending on location and company needs.

What are the key skills and qualifications needed to thrive in the Amazon bilingual customer service position?

To thrive as an Amazon Bilingual Customer Service representative, you need strong proficiency in at least two languages, customer service experience, and a high school diploma or equivalent. Competence with CRM systems, online chat platforms, and ticketing tools is often required. Outstanding communication, problem-solving abilities, and patience are important soft skills for building rapport and resolving customer concerns effectively. These skills are vital to ensure consistent customer satisfaction and smooth interactions in a fast-paced, multilingual environment.

What are some typical challenges faced by Amazon bilingual customer service representatives, and how can they be addressed?

Amazon Bilingual Customer Service representatives often manage high call or chat volumes and must provide seamless support to customers in both supported languages, which can be challenging when switching between language contexts. They may encounter situations involving complex order issues or upset customers, requiring quick thinking and empathy to resolve. To address these challenges, Amazon provides comprehensive training, ongoing coaching, and access to knowledge bases. Maintaining strong communication and time management skills can also help representatives remain effective and resilient in their roles.

What are popular job titles related to Amazon Bilingual Customer Service jobs in Puerto Rico?

For Amazon Bilingual Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Amazon Bilingual Customer Service jobs in Puerto Rico look for?

The top searched job categories for Amazon Bilingual Customer Service jobs in Puerto Rico are:

Amazon Bilingual Customer Service jobs near you
Infographic showing various Amazon Bilingual Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Bilingual Customer Service Representative

Oriental Financial Services LLC

Bayamon, PR • On-site

$14 - $17.50/hr

Full-time

Re-posted 10 days ago

Job description

Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamón, PR).
The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.
MAJOR DUTIES & RESPONSIBILITIES:
  • Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures.
  • Educate customers on digital channel solutions and self-service applications available for their accounts.
  • Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions.
  • Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards.
  • Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.
  • Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.
  • Documents calls and service inquiries in existing bank systems and applications.
  • Escalates and refers customer matters to next-level management or appropriate operational areas.
  • Consistently provides the customer with a high level of quality service.
  • Provides support and services to internal customers and colleagues as required.
  • Performs other duties as assigned.

EDUCATION AND EXPERIENCE:
  • Associate or Bachelor's degree in Business Administration or related field required.
  • One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered.
  • Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written.
  • Requires good telephone etiquette, listening, and communication skills.
  • Understanding of banking or financial products and services preferred.
  • Detail oriented and able to manage multiple priorities required.
  • Computer proficiency is required. Knowledge of MS Office and other business applications required.
  • Bilingual (English and Spanish required).
  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
Recruitment Privacy Statement
Compliance Posters

Apply