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Amazon Bilingual Customer Service Jobs in Puerto Rico

Transworld Systems Inc.

PR · On-site

$12.75 - $16/hr

Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions. What's In It for ...

Enterprise Holdings

PR

$12/hr

... customer service by assisting both internal and external customers, primarily face-to-face ... Qualifications- Must be at least 18 years old - Must be bilingual (Spanish & English) - High school ...

Enterprise Holdings

PR

$12/hr

... customer service by assisting both internal and external customers, primarily face-to-face ... be bilingual (Spanish & English) - High school diploma or GED equivalent required - Must have a ...

Enterprise Holdings

PR · On-site

$12/hr

... customer service by assisting both internal and external customers, primarily face-to-face ... Qualifications - Must be at least 18 years old - Must be bilingual (Spanish & English) - High ...

Kelly Services

Oficial de Atencion al Cliente

San Juan, PR · On-site

$10.50 - $13.25/hr

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In ...

Transworld Systems Inc.

PR · On-site

$14 - $18/hr

Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions. What's In It for ...

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Amazon Bilingual Customer Service information

What is an Amazon bilingual customer service?

An Amazon Bilingual Customer Service job involves assisting customers in two languages, typically English and another language, such as Spanish or French. Representatives handle inquiries about orders, deliveries, returns, and account issues through phone, chat, or email. Strong communication skills and knowledge of Amazon's policies are essential. This role requires problem-solving abilities and a customer-focused mindset to ensure a positive shopping experience. It may be remote or office-based, depending on location and company needs.

What are the key skills and qualifications needed to thrive in the Amazon bilingual customer service position?

To thrive as an Amazon Bilingual Customer Service representative, you need strong proficiency in at least two languages, customer service experience, and a high school diploma or equivalent. Competence with CRM systems, online chat platforms, and ticketing tools is often required. Outstanding communication, problem-solving abilities, and patience are important soft skills for building rapport and resolving customer concerns effectively. These skills are vital to ensure consistent customer satisfaction and smooth interactions in a fast-paced, multilingual environment.

What are some typical challenges faced by Amazon bilingual customer service representatives, and how can they be addressed?

Amazon Bilingual Customer Service representatives often manage high call or chat volumes and must provide seamless support to customers in both supported languages, which can be challenging when switching between language contexts. They may encounter situations involving complex order issues or upset customers, requiring quick thinking and empathy to resolve. To address these challenges, Amazon provides comprehensive training, ongoing coaching, and access to knowledge bases. Maintaining strong communication and time management skills can also help representatives remain effective and resilient in their roles.

What are popular job titles related to Amazon Bilingual Customer Service jobs in Puerto Rico?

For Amazon Bilingual Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Amazon Bilingual Customer Service jobs in Puerto Rico look for?

The top searched job categories for Amazon Bilingual Customer Service jobs in Puerto Rico are:

Amazon Bilingual Customer Service jobs near you
Infographic showing various Amazon Bilingual Customer Service job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Claims Operations & Customer Service Team Leader

Chubb

San Juan, PR • On-site

Full-time

Posted 10 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

148th of 315 rated insurance

Job description


Role Purpose
The Claims Operations & Customer Service Team Leader is responsible for leading, coordinating, and supporting the daily operations of the FNOL Intake, Payments & Customer Service team to ensure high-quality service, accurate claims registration, timely processing of payments, and compliance with company policies and guidelines. The role provides coaching, guidance, and oversight to team members, while partnering with internal stakeholders to support operational efficiency and customer satisfaction.
Key Responsabilities
  • Lead the daily workflow of the FNOL Intake, Payments & Customer Service team, ensuring work is assigned, prioritized, and completed within established service levels.
  • Monitor team performance, productivity, quality, and turnaround times, taking action to address gaps and improve results.
  • Provide coaching, feedback, and support to team members to strengthen technical knowledge, customer service skills, and operational consistency.
  • Ensure claims are registered, documented, and processed accurately in accordance with company policies, procedures, and regulatory requirements.
  • Oversee the quality of claim notes, supporting documentation, and system entries to maintain data integrity and audit readiness.
  • Support the team in handling customer inquiries, claim status requests, and issue resolution in a professional and timely manner.
  • Coordinate with adjusters, examiners, supervisors, and other internal departments to ensure smooth claims processing and effective communication.
  • Identify process improvement opportunities and recommend actions to improve efficiency, service quality, and customer experience.
  • Prepare and review operational reports, metrics, and team updates as required.
  • Support training, onboarding, and development of new team members.
  • Ensure adherence to company standards, service expectations, and confidentiality requirements.
  • Perform other related duties and special projects as assigned.

Qualifications
Requirements
  • Bachelor's degree in Business Administration or a related field.
  • Strong knowledge of claims processes and customer service operations.
  • Experience using claims-related systems and databases.
  • Strong interpersonal, analytical, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Customer-focused with a proactive and collaborative approach.
  • High attention to detail and strong organizational skills.
  • Ability to manage priorities, deadlines, and multiple tasks effectively.
  • Proficiency in Microsoft Office applications, including Outlook, Teams, Word, Excel, and PowerPoint.
  • Bilingual proficiency in English and Spanish, both written and verbal.

Experience
  • 3-5 years of experience in claims, customer service, or related operational support roles.
  • Understanding of any custom Insurance suite or solution will be an added advantage.
  • Experience handling operational reporting is an asset.
  • Experience in customer service.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

What Chubb employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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