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Bilingual Customer Service Manager Jobs in Puerto Rico

Staff Management | SMX

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Bilingual Customer Service Representative

Guaynabo, PR · On-site

$12 - $13.50/hr

Are you an experienced bilingual or Spanish-speaking call center representative looking for a new ... Manage large amounts of inbound and outbound calls in a timely manner * Identify customer needs ...

Firstsource

Customer Service Representative

Mayaguez, PR · On-site

$15.50/hr

Starting Rate $14.00 per hour Bilingual: $15.50 per hour About Firstsource Firstsource Solutions is ... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ...

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Bilingual Customer Service Manager information

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What are the most commonly searched types of Bilingual Customer Service jobs in Puerto Rico?

The most popular types of Bilingual Customer Service jobs in Puerto Rico are:

Bilingual Customer Service Manager jobs near you
Infographic showing various Bilingual Customer Service Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Bilingual Customer Service Representative (Autoexpreso)

Simos

Guaynabo, PR • On-site

$11 - $12.75/hr

Full-time, Other

PTO

Posted 13 days ago

Job description

Description
Staff Management is immediately hiring Bilingual Customer Service Representatives to join our local offices. This is a full-time opportunity, and we are seeking candidates who are responsible, organized, attentive, and team-oriented to manage customer accounts and attend to customers visiting our office. We highly value the reliability and availability of candidates' prospective work schedules. Oportunidad de empleo!
Perks & Benefits
  • Paid Training
  • Weekly paychecks
  • Direct Deposit or Cash Card pay options
  • Paid Sick Leave
  • Paid Time Off
  • $11.00 - $12.75/Hour

Employment Type & Shifts
  • Full Time
  • Long Term

  • All Shifts
  • 1st Shift
  • 2nd Shift

Job Responsibilities
  • Engaging customers
  • Managing customer accounts
  • Attention to detail

  • Hablante bilingue requerido
  • 40 words per minute minimum typing speed
  • Knowledge of Microsoft Office suite (Excel, Word, Outlook)
  • Available to work a schedule between 7:00 AM and 7:00 PM (Monday to Saturday)
  • Ability to work overtime as needed
  • Reliable transportation

Associate Requirements
  • HS Diploma or GED
  • Drug Test
  • Able to Lift 20 pounds
  • Must be at least 18 years old

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