PR · On-site
$16 - $21.75/hr
Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the United States. * Strong customer service orientation, empathy, and proactive attitude
Quick apply
Supervisory Customer Service Representative (Bilingual-Spanish) NTE 1 Year, MBE up to 5 years, MBMP
Caguas, PR · On-site +1
$74K - $97K/yr
Summary WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: * Position ... TS SC - Accounts Management - Puerto Rico REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER ...
New
Supervisory Customer Service Representative (Bilingual-Spanish) NTE 1 Year, MBE up to 5 years, MBMP
Caguas, PR · On-site +1
$74K - $97K/yr
Summary WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: * Position ... TS SC - Accounts Management - Puerto Rico REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER ...
New
PR · On-site
Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, ... Manage or support patient communication initiatives and operational communication strategies, as ...
New
Quick apply
PR · On-site
Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, ... Manage or support patient communication initiatives and operational communication strategies, as ...
New
PR · On-site
Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, ... Manage or support patient communication initiatives and operational communication strategies, as ...
New
Quick apply
PR · On-site
Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, ... Manage or support patient communication initiatives and operational communication strategies, as ...
New
Customer Service Representative
Mayaguez, PR · On-site
$12 - $13/hr
Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire ... Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language ...
Quick apply
Customer Service Representative
Mayaguez, PR · On-site
$12 - $13/hr
Customer Service Representative Location: San Juan PR/Mayaguez PR Duration: Contract to Hire ... Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language ...
$13 - $13.50/hr
Bilingual in Spanish and English required What's in it for you: * Weekly pay starting at $13.00 ... Customer Service Representative position in San Juan, PR! Pay Details: $13.00 to $13.50 per hour ...
Quick apply
Operations/Service Manager
$23.10 - $32.55/hr
Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...
Operations/Service Manager
$23.10 - $32.55/hr
Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...
Operations Service Manager
Puerto Real, PR · On-site
$23.20 - $30.95/hr
Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...
Operations Service Manager
Puerto Real, PR · On-site
$23.20 - $30.95/hr
Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...
Assistant Service Manager
San Juan, PR · On-site
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Assistant Service Manager
San Juan, PR · On-site
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
Process and manage high-volume customer orders with strong accuracy and attention to detail ... Bilingual communication skills in Spanish & English are required. * Demonstrated ability to work ...
Customer Service Representative - Distribution
San Juan, PR · On-site
$15.75 - $21.25/hr
Process and manage high-volume customer orders with strong accuracy and attention to detail ... Bilingual communication skills in Spanish & English are required. * Demonstrated ability to work ...
Customer Service Representative - Distribution
$12.50 - $15/hr
Process and manage high-volume customer orders with strong accuracy and attention to detail ... Bilingual communication skills in Spanish & English are required. * Demonstrated ability to work ...
Customer Service Representative - Distribution
$12.50 - $15/hr
Process and manage high-volume customer orders with strong accuracy and attention to detail ... Bilingual communication skills in Spanish & English are required. * Demonstrated ability to work ...
$10.75 - $14.75/hr
Process and manage high-volume customer orders with strong accuracy and attention to detail ... Bilingual communication skills in Spanish & English are required. * Demonstrated ability to work ...
Quick apply
$10.75 - $14.75/hr
Process and manage high-volume customer orders with strong accuracy and attention to detail ... Bilingual communication skills in Spanish & English are required. * Demonstrated ability to work ...
PR · On-site
RESPONSIBILITIES * Assist the San Juan Station Manager in overseeing and managing the Tradewind San ... Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation
PR · On-site
RESPONSIBILITIES * Assist the San Juan Station Manager in overseeing and managing the Tradewind San ... Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation
Customer Service Associate
Humacao, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Humacao, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Bayamon, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Bayamon, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
San Juan, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
San Juan, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Guaynabo, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Guaynabo, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Guaynabo, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Guaynabo, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Santa Isabel, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Customer Service Associate
Santa Isabel, PR · On-site
$15 - $17.50/hr
Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...
Bilingual Customer Service Manager information
What does a bilingual customer service manager do?
A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.
What are the key skills and qualifications needed to thrive as a bilingual customer service manager?
To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.
What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?
| Aspect | Bilingual Customer Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | High school diploma or equivalent; often a bachelor's degree; bilingual proficiency | High school diploma or equivalent; leadership experience; bilingual skills often preferred |
| Work Environment | Call centers, corporate offices, retail settings | Customer service departments, retail stores, call centers |
| Employer & Industry Usage | Used across industries requiring bilingual support, including retail, healthcare, and tech | Common in retail, hospitality, and service industries |
The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.
What are the most commonly searched types of Bilingual Customer Service jobs in Puerto Rico?
The most popular types of Bilingual Customer Service jobs in Puerto Rico are:
$16 - $21.75/hr
Full-time
Medical, Retirement, PTO
Re-posted yesterday
Job description
Join Our Team as a Health Services Representative!
Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients.
In this position, you will serve as the first point of contact, providing phone support, addressing members’ needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.
Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.
Key ResponsibilitiesAnswer member calls and provide clear information about their health plans.
Guide and educate members about coverages, benefits, and plan promotions (non-clinical topics).
Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance.
Escalate unresolved situations or complaints to supervisors or the appropriate departments.
Participate in outbound calls, Contact Center projects, and training programs.
Maintain confidentiality of information and comply with regulations such as HIPAA and internal policies.
Minimum 1 year of Customer Service experience.
High school diploma required (college credits preferred).
Knowledge of computer applications and Microsoft Office.
Excellent verbal, written, and reading communication skills.
Bilingual (Spanish and English) preferred, especially for opportunities supporting services in the United States.
Strong customer service orientation, empathy, and proactive attitude.
Availability to work rotating shifts (Monday through Sunday, including weekends and holidays).
Specialized training in customer service, regulations, and healthcare topics.
24/7 Telemedicine service.
Free employee health and wellness programs.
Opportunities for professional growth and career development.
Paid leave.
Retirement plan.
The opportunity to positively impact the well-being of the population.
Location: On-site in Guaynabo or Mayaguez, Puerto Rico
Employment Type: Full-time or Part-time | Temporary
We are an Equal Employment Opportunity Employer (EEOC).
About TELEMEDIK
Sourced by ZipRecruiter