ZipRecruiter

Log In

1

Bilingual Customer Service Manager Jobs in Puerto Rico

Burlington

Operations/Service Manager II

Guaynabo, PR

$22.05 - $30.45/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager III

Fajardo, PR

$21.50 - $28.65/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager III

Ponce, PR · On-site

$22.60 - $30.15/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

medplast

Customer Service Representative

Vega Baja, PR

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

medplast

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative Company: Triple-S Salud Job Location (Short): Bayamon, PR Posting ... Assists the Supervisor, Manager, Director in meetings, preparation of reports, audits or any other ...

Burlington

Operations/Service Manager IV

Carolina, PR · On-site

$24.30 - $32.40/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager V

Mayaguez, PR · On-site

$24.85 - $33.10/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager II

Guaynabo, PR · On-site

$20 - $26.65/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

medplast

Customer Service Representative

Vega Baja, PR · On-site

$13.50 - $18.50/hr

Responsible for providing customer service support, coordinate whole cycle order to delivery ... Time management skills and able to prioritize multiple priorities * Organizational skills * Ability ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and ... The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the ...

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

Document all applicant interactions accurately in the designated case management system. * Protect ... Meet customer service, productivity, quality assurance, attendance, and documentation standards.

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

The Opportunity This position works out of our Arecibo location in the CRM division at first shift ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and ... The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the ...

Advance Auto Parts, Inc.

PR · On-site

... Manager feedback. • Train and coach service selling associates on Gas 3, process Vehicle ... on customer's vehicle, require authorization of customers before conducting work, ensure ...

Advance Auto Parts

PR Service Manager

Carolina, PR · On-site

Direct, instruct, and manage team members including assigning, supervising, and appraising work ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...

Advance Auto Parts

PR Service Manager

Dorado, PR · On-site

Direct, instruct, and manage team members including assigning, supervising, and appraising work ... Ensure the execution of customer service standards, customer satisfaction programs, and ensure the ...

previous page

Showing results 41-60

All JobsBilingual Customer Service JobsBilingual Customer Service Manager JobsBilingual Customer Service Manager Jobs in Puerto Rico

Bilingual Customer Service Manager information

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What are the most commonly searched types of Bilingual Customer Service jobs in Puerto Rico?

The most popular types of Bilingual Customer Service jobs in Puerto Rico are:

Bilingual Customer Service Manager jobs near you
Infographic showing various Bilingual Customer Service Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Operations/Service Manager II

Burlington

Guaynabo, PR

$22.05 - $30.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Lead the Customer Service and Cashier teams to ensure compliance with company policies, proper safekeeping of funds and property, and accurate record keeping.

  • Manage the overall execution of store operations and receiving procedures, including inventory accuracy and process adherence.

  • Act as the Manager on Duty to set a leadership example and support staffing, training, and communication with management teams.

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 947 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS.
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
  • Communicate effectively with the District and Regional Management teams.
You'll Come With
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software.
  • Travel may be required from time to time.
Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation Range: $22.05 - $30.45

What Burlington employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Burlington logo

About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

View All Burlington Jobs

Apply