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Bilingual Customer Service Manager Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$15.50/hr

Starting Rate $14.00 per hour Bilingual: $15.50 per hour About Firstsource Firstsource Solutions is ... Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve ...

NexaMotion Group

Customer Service Representative

Bayamon, PR · On-site

$13.50 - $18.50/hr

As a Customer Service Representative, you will partner with sales, logistics, inventory management ... * Bi-lingual in English & Spanish is a plus * Previous cash-handling experience is a plus

Adecco

Customer Service Representative

San Juan, PR · On-site

$13 - $13.50/hr

Bilingual Spanish/English proficiency What's in this for you? * Weekly pay starting at $13.00 - $13 ... Customer Service Representative positions in San Juan, PR! Pay Details: $13.00 to $13.50 per hour ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, ... Manage or support patient communication initiatives and operational communication strategies, as ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, ... Manage or support patient communication initiatives and operational communication strategies, as ...

Alivia Health

Patient Service Manager

Guaynabo, PR · On-site

$85 - $110/hr

Review and resolve escalated customer-service or operational issues, ensuring timely follow-up, ... Manage or support patient communication initiatives and operational communication strategies, as ...

Burlington

Operations/Service Manager

Carolina, PR · On-site

$23.10 - $32.55/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations Service Manager

Puerto Real, PR · On-site

$23.20 - $30.95/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Perez Hermanos

Customer Service Red Mango

Cayey, PR · On-site

$10.50 - $11.50/hr

Immediately notify the Supervisor or Store Manager of any customer situation requiring additional ... Bilingual in English and Spanish. Experience: Previous experience in customer service, restaurants ...

Tradewind

PR · On-site

RESPONSIBILITIES * Assist the San Juan Station Manager in overseeing and managing the Tradewind San ... Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation

Tradewind Aviation LLC

PR · On-site

RESPONSIBILITIES * Assist the San Juan Station Manager in overseeing and managing the Tradewind San ... Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation

Tradewind Aviation

PR · On-site

RESPONSIBILITIES * Assist the San Juan Station Manager in overseeing and managing the Tradewind San ... Be an expert in customer service * Efficiently coordinate and monitor all aspects of the operation

Walgreens

Customer Service Associate

Rio Grande, PR · On-site

$11.25 - $15.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Humacao, PR · On-site

$14.75 - $20.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Camuy, PR · On-site

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

San Juan, PR · On-site

$13.75 - $19/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Dorado, PR · On-site

$12 - $16.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsBilingual Customer Service JobsBilingual Customer Service Manager JobsBilingual Customer Service Manager Jobs in Puerto Rico

Bilingual Customer Service Manager information

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What are the most commonly searched types of Bilingual Customer Service jobs in Puerto Rico?

The most popular types of Bilingual Customer Service jobs in Puerto Rico are:

Bilingual Customer Service Manager jobs near you
Infographic showing various Bilingual Customer Service Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Representative

Firstsource

Mayaguez, PR • Remote

$15.50/hr

Full-time

Posted 26 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

High School diploma or GED
1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change

 

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