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Full Time Bilingual Customer Service Jobs in Puerto Rico

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

  • Medical

  • PTO

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance ... Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications * High ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the ... Location: On-site in Guaynabo or Mayaguez, Puerto Rico Employment Type: Full-time or Part-time | ...

Telemedik

PR · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the ... Location: On-site in Guaynabo or Mayaguez, Puerto Rico Employment Type: Full-time or Part-time | ...

Telemedik

PR · On-site

$16 - $21.75/hr

  • Medical

  • Retirement

  • PTO

Bilingual (Spanish and English) preferred , especially for opportunities supporting services in the ... Location: On-site in Guaynabo or Mayaguez, Puerto Rico Employment Type: Full-time or Part-time | ...

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Full Time Bilingual Customer Service information

What are some common challenges faced by full time bilingual customer service representatives, and how can they be addressed?

Full time bilingual customer service representatives often manage high call volumes while switching between languages, which can be mentally demanding. Accurately interpreting and conveying information in both languages, especially with technical or industry-specific terms, is a common challenge. To address these issues, many companies provide ongoing training, language support tools, and collaborative team environments where colleagues can assist each other. Bilingual representatives also benefit from clear communication guidelines and opportunities to share best practices with peers.

What is the difference between Full Time Bilingual Customer Service vs Part Time Bilingual Customer Service?

AspectFull Time Bilingual Customer ServicePart Time Bilingual Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsSame certifications and skills requiredSame certifications and skills required
Work EnvironmentOffice or call center setting, customer-focusedSimilar environment, often flexible scheduling
Employer UsageCommon in large companies and call centersUsed by companies needing flexible staffing

Full Time Bilingual Customer Service roles involve standard full-time hours, offering stability and benefits, while Part Time Bilingual Customer Service positions provide flexible scheduling with fewer hours. Both roles require similar skills and credentials, and are common in customer-focused industries.

What are the key skills and qualifications needed to thrive as a full time bilingual customer service representative?

To thrive as a Full Time Bilingual Customer Service representative, you need strong communication skills in at least two languages, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help you connect with diverse customers and handle challenging situations. These competencies ensure effective service delivery, foster customer satisfaction, and support business retention in multicultural environments.

What is a full time bilingual customer service representative?

A Full Time Bilingual Customer Service representative is a professional who assists customers by handling inquiries, complaints, and support requests in two or more languages. They work full-time hours, typically 35-40 hours per week, and serve as a critical communication bridge between a company and its diverse clientele. Their responsibilities often include answering phone calls, responding to emails or chats, resolving issues, and providing product or service information, all while communicating fluently in more than one language. Bilingual skills are especially valued in customer service roles to accommodate customers from different language backgrounds and enhance overall customer satisfaction.

What are the most commonly searched types of Bilingual Customer Service jobs in Puerto Rico?

The most popular types of Bilingual Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Full Time Bilingual Customer Service jobs?

Cities in Puerto Rico with the most Full Time Bilingual Customer Service job openings:

Full Time Bilingual Customer Service jobs near you

Bilingual Customer Service Representative

Oriental Financial Services LLC

Bayamon, PR • On-site

$14 - $17.50/hr

Full-time

Re-posted 9 days ago

Job description

Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamón, PR).
The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.
MAJOR DUTIES & RESPONSIBILITIES:
  • Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures.
  • Educate customers on digital channel solutions and self-service applications available for their accounts.
  • Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions.
  • Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards.
  • Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.
  • Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.
  • Documents calls and service inquiries in existing bank systems and applications.
  • Escalates and refers customer matters to next-level management or appropriate operational areas.
  • Consistently provides the customer with a high level of quality service.
  • Provides support and services to internal customers and colleagues as required.
  • Performs other duties as assigned.

EDUCATION AND EXPERIENCE:
  • Associate or Bachelor's degree in Business Administration or related field required.
  • One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered.
  • Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written.
  • Requires good telephone etiquette, listening, and communication skills.
  • Understanding of banking or financial products and services preferred.
  • Detail oriented and able to manage multiple priorities required.
  • Computer proficiency is required. Knowledge of MS Office and other business applications required.
  • Bilingual (English and Spanish required).
  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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